Travel Consultant Call Centre
Resume:
Curriculum Vitae
For
Shaylene Groome
Personal Information
Surname Groome
Name Shaylene Hilary
Address ** ******** ******
Brackendowns
Alberton
1448
Date of Birth 1967/12/30
I.D. Number 671-***-**** 080
Nationality South Africa
Material Status Divorced
Children Daughter
Home Languages English
Other Languages Afrikaans
Telephone 079*******
Sex Female
Age 53
Health Excellent
Hobbies Reading, Camping
Criminal Record NONE
Educational Qualification
School Attended :Alberton High School
35 Phantom Street
Alberton
Standard Passed :Matric (National Senior Certificate) Subjects
● English
● Afrikaans
● Mathematics
● Biology
● Geography
● Accountancy
Tertiary Education Amadeus Training Course
Certification was obtained after completion for the courses above Tertiary Education Excel Beginners Course
Certification was obtained after completion for the courses above: Experience
Travel Consultant - Dare to Explore
June 2019 - April 2021
Duties Costing of quotes
Processing of bookings
Compiling of itineraries on Travefy
Meet and greet of clients
Been on call while clients are in country
Reason for leaving - Retrenchment
Intern Rental Agent
Jawitz Properties
January 2019 - June 2019
Duties Viewing of properties with potential clients Finding new properties to list
Completing documents i.e. Lease Agreements, Mandates Travel Consultant - Haniel Travel
Temp position
November - December 2018
Duties Assisting consultants with the processing of Clients quotes and bookings - work overload
Travel Consultant - Thompsons Travel
March - September 2018
Duties Processing of Clients quotes and bookings in Travel Studio Processing Invoices
Answering of the Telephone (incoming calls)
Interact with Clients (General follow ups with the quotes) Travel Consultant - Songhai Travel trading as Dreams – Sandton August 2014 – February 2018
Duties On the call Centre (Answering of telephones) Booking accommodation for individuals
Booking Flights for individuals (Amadeus)
Booking activities for individuals
Booking accommodation for groups
Booking Flights for groups
Booking activities for groups
Booking conferencing for group
Responding to e-mails from clients
Travel Consultant - Sun International trading as Dreams – Sandton August 2005 – July 2014
Duties On the call Centre (Answering of telephones) Booking accommodation for groups
Booking Flights for groups (Amadeus)
Booking activities for groups
Booking conferencing for groups
Responding to e-mails from clients
Travel Consultant - Worldwide Tours – Fourways
June 2003 – November 2004
Duties On the call Centre (Answering of telephones) Booking accommodation for individuals
Booking Flights for individuals (Amadeus)
Booking activities for individuals
Responding to e-mails from clients
Travel Consultant - Absolute Tours – Bedfordview
July 2002 – May 2003
Duties On the call Centre (Answering of telephones) Booking accommodation for individuals
Booking Flights for individuals (Amadeus)
Booking activities for individuals
Responding to e-mails from clients
Travel Consultant - Absolute Tours – Bedfordview
January 1998 – February 2002
Duties On the call Centre (Answering of telephones) Booking accommodation for individuals
Booking Flights for individuals (Amadeus)
Booking activities for individuals
Responding to e-mails from clients
Carmaster Services – Selby
January 1938 – December 1997
Duties General Office work
Booking in vehicles for service
Receiving payment and issuing invoices
References
Mrs. Wendy Goutier Former Operations Manager of Dreams 082-***-****
Mrs. Erica Barrett GM of Dreams
Mrs. Angie Karan Owner of Dare to Explore
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