Customer care and Sales Manager
Resume:
CHOICE RECRUITMENT PTY LIMITED
SOPHIA DUNIENVILLE
PERSONAL DETAILS
Surname
Tshirangwana
First Names
Martha Tshilidzi
Race
Black /African
Postal Address
* ***** ********, Aloe road, Bendor, Polokwane
Residential Area
7 Villa Savvoyye, Aloe Road, Bendor, Polokwane
ID Number & Driver’s Licence
40990003 J608
Contact Numbers
CHOICE RECRUITMENT PTY LTD
Email Address
**************@********.**.**
SCHOOLING
Highest Standard Passed
Matric
Institution
Sinthumule Secondary School
Year Passed
1998
Subjects
English,Afrikaans,Venda,Business Economics,Economics
PERSONAL ATTRIBUTES
.WELL SPOKEN,STRONG COMMINICATION SKILLS, HARD WORKING
COMPUTER PACKAGES & TRAINING
MS OFFICE
MS WORD
MS EXCEL
MS OUTLOOK
CAREER DETAILS
(From most recent)
COMPANY
Vodacom Customer Care
EMPLOYMENT DATES
2014 April – 2011
POSITION HELD
Call Centre Customer care consultant
REASON FOR LEAVING
Better proposal
RESPONSIBILITIES & DUTIES
Handle incoming phone calls. Resolve standard customers' requests and route issues that require follow-up to customer service, commercial and operational teams? Communicates customer inquiries/messages/feedback to relevant team members ? Tracking of customer or branch parcels ? Taking collections? Pulling hardcopy POD's? Faxing, calling and/or e-mailing to clients or branches? Sending invoices with POD's to various branches? Advising customers of services and general information regarding operational procedures? Being able to fully understand and take quotes? Arrange special trips? Courtesy calls to customers - Late freight and/or customer update? Provide satisfactory service to customers? Handle escalated queries from branches, agents and clients (Backline)Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details ? Full resolution of escalated queries in the most efficient time. ? Ensuring relevant queries are logged on the Global Case System for follow up. Relevant escalations and complaints. ? Follow up on outstanding queries logged on the Global Case System.? Monitoring and measuring own call quality for improvements.? Ensuring a professional environment is maintained at all times with no excessive noise volumes or outbursts.of of deliveries and verbal delivery details ? Full resolution of escalated queries in the most efficient time. ? Ensuring relevant queries are logged on the Global Case System for follow up. Relevant escalations and complaints. ? Follow up on outstanding queries logged on the Global Case System.? Monitoring and measuring own call quality for improvements.? Ensuring a professional environment is maintained at all times with no excessive noise volumes or outbursts.
COMPANY
Vodacom Walk in and repairs Centre
EMPLOYMENT DATES
2011 June- 2015 May
POSITION HELD
Senior Sales and Repairs Consultant
REASON FOR LEAVING
Better Proposal
RESPONSIBILITIES & DUTIES
Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service. *Delivering sales, outstanding customer skills, and operational expectations. *Maintaining personal and productivity goals. *Ability to learn and share expertise of products and trends to fit customer's needs. *Contributes to a positive and inclusive work environment. All training provided by our management team. Qualifications: *Confident and comfortable engaging customers to deliver an elevated experience *Motivated to achieve great results because of one's enthusiasm from interacting with customers *Initiates completion of tasks or activities without necessary supervision.
COMPANY
Vodacom Retail
EMPLOYMENT DATES
2015 June- 2019 October
POSITION HELD
Store Manager: Sales and Marketing
REASON FOR LEAVING
Relocating to Polokwane due Family problem
RESPONSIBILITIES & DUTIES
Manage, lead & motivate your staff
Ensure staff is well trained and product knowledge kept up to date. Ensure staff read and understand all bulletins. Work hard to ensure you reach the stores sales targets. Supply your staff with their targets and % achieved at weekly meetings.
Ensure you keep adaquote stock levels.
Control OBF phones carefully Control sending back faulty accessories carefully.
Control slower / redundant moving stock weekly with accessory suppliers.
Always look for ways to increase sales & improve efficiency.
SMS campaign, send out sms’s weekly to client base. Arrange in-store promotions with suppliers.
Be aware of customer expectations
Keep customers up to date with their queries / complaints. Ensure customers are supplied with accurate information. Always treat the customer as “King”. staff in the front of the shop with sales and customers escalations to management.
Recruitment / performance reviews. Assist in the interview process. Meet with staff to discuss performance issues and assist with training and improving performance.
Skills and attributes
Excellent communication & people skills Strong commitment to customer services Evaluate when an issue needs to be escalated to senior management. Able to work under pressure & handle challenging situations. Confident, have drive & be enthusiastic. Able to make decisions & have a sense for responsibility. Taking full management responsibility. Ability to make a correct business decision in the best interest of the company. work towards achieving personal targets and the company’s targets. Always neatly dressed in company uniform
COMPANY
EMPLOYMENT DATES
POSITION HELD
REASON FOR LEAVING
RESPONSIBILITIES & DUTIES
COMPANY
EMPLOYMENT DATES
POSITION HELD
REASON FOR LEAVING
RESPONSIBILITIES & DUTIES
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