079*******

CHOICE RECRUITMENT PTY LIMITED

SOPHIA DUNIENVILLE

PERSONAL DETAILS

Surname

Tshirangwana

First Names

Martha Tshilidzi

Race

Black /African

Postal Address

* ***** ********, Aloe road, Bendor, Polokwane

Residential Area

7 Villa Savvoyye, Aloe Road, Bendor, Polokwane

ID Number & Driver’s Licence

801**********

40990003 J608

Contact Numbers

CHOICE RECRUITMENT PTY LTD

Email Address

adoocv@r.postjobfree.com

SCHOOLING

Highest Standard Passed

Matric

Institution

Sinthumule Secondary School

Year Passed

1998

Subjects

English,Afrikaans,Venda,Business Economics,Economics

PERSONAL ATTRIBUTES

.WELL SPOKEN,STRONG COMMINICATION SKILLS, HARD WORKING

COMPUTER PACKAGES & TRAINING

MS OFFICE

MS WORD

MS EXCEL

MS OUTLOOK

CAREER DETAILS

(From most recent)

COMPANY

Vodacom Customer Care

EMPLOYMENT DATES

2014 April – 2011

POSITION HELD

Call Centre Customer care consultant

REASON FOR LEAVING

Better proposal

RESPONSIBILITIES & DUTIES

Handle incoming phone calls. Resolve standard customers' requests and route issues that require follow-up to customer service, commercial and operational teams? Communicates customer inquiries/messages/feedback to relevant team members ? Tracking of customer or branch parcels ? Taking collections? Pulling hardcopy POD's? Faxing, calling and/or e-mailing to clients or branches? Sending invoices with POD's to various branches? Advising customers of services and general information regarding operational procedures? Being able to fully understand and take quotes? Arrange special trips? Courtesy calls to customers - Late freight and/or customer update? Provide satisfactory service to customers? Handle escalated queries from branches, agents and clients (Backline)Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details ? Full resolution of escalated queries in the most efficient time. ? Ensuring relevant queries are logged on the Global Case System for follow up. Relevant escalations and complaints. ? Follow up on outstanding queries logged on the Global Case System.? Monitoring and measuring own call quality for improvements.? Ensuring a professional environment is maintained at all times with no excessive noise volumes or outbursts.of of deliveries and verbal delivery details ? Full resolution of escalated queries in the most efficient time. ? Ensuring relevant queries are logged on the Global Case System for follow up. Relevant escalations and complaints. ? Follow up on outstanding queries logged on the Global Case System.? Monitoring and measuring own call quality for improvements.? Ensuring a professional environment is maintained at all times with no excessive noise volumes or outbursts.

COMPANY

Vodacom Walk in and repairs Centre

EMPLOYMENT DATES

2011 June- 2015 May

POSITION HELD

Senior Sales and Repairs Consultant

REASON FOR LEAVING

Better Proposal

RESPONSIBILITIES & DUTIES

Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service. *Delivering sales, outstanding customer skills, and operational expectations. *Maintaining personal and productivity goals. *Ability to learn and share expertise of products and trends to fit customer's needs. *Contributes to a positive and inclusive work environment. All training provided by our management team. Qualifications: *Confident and comfortable engaging customers to deliver an elevated experience *Motivated to achieve great results because of one's enthusiasm from interacting with customers *Initiates completion of tasks or activities without necessary supervision.

COMPANY

Vodacom Retail

EMPLOYMENT DATES

2015 June- 2019 October

POSITION HELD

Store Manager: Sales and Marketing

REASON FOR LEAVING

Relocating to Polokwane due Family problem

RESPONSIBILITIES & DUTIES

Manage, lead & motivate your staff

Ensure staff is well trained and product knowledge kept up to date. Ensure staff read and understand all bulletins. Work hard to ensure you reach the stores sales targets. Supply your staff with their targets and % achieved at weekly meetings.

Ensure you keep adaquote stock levels.

Control OBF phones carefully Control sending back faulty accessories carefully.

Control slower / redundant moving stock weekly with accessory suppliers.

Always look for ways to increase sales & improve efficiency.

SMS campaign, send out sms’s weekly to client base. Arrange in-store promotions with suppliers.

Be aware of customer expectations

Keep customers up to date with their queries / complaints. Ensure customers are supplied with accurate information. Always treat the customer as “King”. staff in the front of the shop with sales and customers escalations to management.

Recruitment / performance reviews. Assist in the interview process. Meet with staff to discuss performance issues and assist with training and improving performance.

Skills and attributes

Excellent communication & people skills Strong commitment to customer services Evaluate when an issue needs to be escalated to senior management. Able to work under pressure & handle challenging situations. Confident, have drive & be enthusiastic. Able to make decisions & have a sense for responsibility. Taking full management responsibility. Ability to make a correct business decision in the best interest of the company. work towards achieving personal targets and the company’s targets. Always neatly dressed in company uniform

COMPANY

EMPLOYMENT DATES

POSITION HELD

REASON FOR LEAVING

RESPONSIBILITIES & DUTIES

COMPANY

EMPLOYMENT DATES

POSITION HELD

REASON FOR LEAVING

RESPONSIBILITIES & DUTIES

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