Employee Relations Billing Specialist
Resume:
Danielle Johnson
Burleson, TX ***** **************@*****.*** 817-***-****
Dedicated professional with bachelor’s degree searching for a challenging Entry Level Human Resource position that will allow me to utilize my comprehensive communication, customer service, clerical, and leadership skills that will help drive your organizational goals and objectives.
Work Experience
Customer Service Representative
Professional Medical Services - Fort Worth, TX December 2018 to Present
Claims Management
Manage customer appeal process
Manage secondary billing process
Customer service contact with patients
Process rate of over 146 claims per day
Business Manager
Behavioral-Innovations - Benbrook, TX September 2018 to November 2018
Office Manager
Customer Service
Scheduled therapist appointments
Managed billing and payroll process
Managed A/R process such as invoices, co-pays, and enrollment fees
Data entry into client data base system
Billing Specialist
ESHA INC - Fort Worth, TX December 2016 to September 2018
Managed patient billing process
Entered insurance claims into Trizetto and Carevoyant
Managed patient appeal process with insurance carriers
Managed weekly Medicare reporting process
Worked directly with physicians concerning patient billing
Secretary
Comm Public - Grand Prairie, TX August 2005 to July 2006
Ordered materials for construction sites
Reconciled Business Bank Account
Ordered office Supplies
Notary Republic
Created and submitted invoices to clients
SECRETARY
SILLIKER LABORATORIES - Grand Prairie, TX January 1997 to January 2001
Incoming and outgoing calls
Entered Data Sample Results into the A/S 400 System
Picked up samples for Microbiology lab
Filling
Created Letters to submit to potential customers
Shipping and Receiving
Education
Business Administration Bachelor’s Degree in Human Resource Management
TARLETON STATE UNIVERSITY - Fort Worth, TX
2014 to 2017
ASSOCIATE OF Arts in Business
TARRANT COMMUNITY COLLEGE - Fort Worth, TX
2014 to 2016
Associates of Applied Science in Administration Professional
TARRANT COMMUNITY COLLEGE - Fort Worth, TX
2001 to 2014 Skills
Microsoft Office (Excel, Word, Power Point) (10+ years)
Employee Relations (4 years)
Customer Service (10+ years)
Accounts Receivable
As400 (4 years)
Training
Billing (2 years)
Collections
Data Entry (5 years)
CPT Codes (2 years)
Filing claim and submitting appeals (2 years)
Medical Terminology
Awards
Certificate Of Excellence
April 2014
Awarded by Professor at TCC.
Top Customer Service Representative
June 2018
Received several Top producer awards in my current position.
Associations
SHRM
March 2015 to Present
Phi Theta Kappa
May 2014 to Present
Vice President of Leadership.
Additional Information
Leadership Skills
• Performance Management Strategies
• Employee Relations Issues
• Customer Service
• Critical Thinking
• Knowledge of HR Systems and Practices • Strong Communication Skills
Other Contributions/Accomplishments • Mentor/Mentee Program
• Sponsorship
• Team Building
• Diamond Hill Elementary - Clean Up Day • NTCA
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