Danielle Johnson

Burleson, TX ***** adoo75@r.postjobfree.com 817-***-****

Dedicated professional with bachelor’s degree searching for a challenging Entry Level Human Resource position that will allow me to utilize my comprehensive communication, customer service, clerical, and leadership skills that will help drive your organizational goals and objectives.

Work Experience

Customer Service Representative

Professional Medical Services - Fort Worth, TX December 2018 to Present

Claims Management

Manage customer appeal process

Manage secondary billing process

Customer service contact with patients

Process rate of over 146 claims per day

Business Manager

Behavioral-Innovations - Benbrook, TX September 2018 to November 2018

Office Manager

Customer Service

Scheduled therapist appointments

Managed billing and payroll process

Managed A/R process such as invoices, co-pays, and enrollment fees

Data entry into client data base system

Billing Specialist

ESHA INC - Fort Worth, TX December 2016 to September 2018

Managed patient billing process

Entered insurance claims into Trizetto and Carevoyant

Managed patient appeal process with insurance carriers

Managed weekly Medicare reporting process

Worked directly with physicians concerning patient billing

Secretary

Comm Public - Grand Prairie, TX August 2005 to July 2006

Ordered materials for construction sites

Reconciled Business Bank Account

Ordered office Supplies

Notary Republic

Created and submitted invoices to clients

SECRETARY

SILLIKER LABORATORIES - Grand Prairie, TX January 1997 to January 2001

Incoming and outgoing calls

Entered Data Sample Results into the A/S 400 System

Picked up samples for Microbiology lab

Filling

Created Letters to submit to potential customers

Shipping and Receiving

Education

Business Administration Bachelor’s Degree in Human Resource Management

TARLETON STATE UNIVERSITY - Fort Worth, TX

2014 to 2017

ASSOCIATE OF Arts in Business

TARRANT COMMUNITY COLLEGE - Fort Worth, TX

2014 to 2016

Associates of Applied Science in Administration Professional

TARRANT COMMUNITY COLLEGE - Fort Worth, TX

2001 to 2014 Skills

Microsoft Office (Excel, Word, Power Point) (10+ years)

Employee Relations (4 years)

Customer Service (10+ years)

Accounts Receivable

As400 (4 years)

Training

Billing (2 years)

Collections

Data Entry (5 years)

CPT Codes (2 years)

Filing claim and submitting appeals (2 years)

Medical Terminology

Awards

Certificate Of Excellence

April 2014

Awarded by Professor at TCC.

Top Customer Service Representative

June 2018

Received several Top producer awards in my current position.

Associations

SHRM

March 2015 to Present

Phi Theta Kappa

May 2014 to Present

Vice President of Leadership.

Additional Information

Leadership Skills

• Performance Management Strategies

• Employee Relations Issues

• Customer Service

• Critical Thinking

• Knowledge of HR Systems and Practices • Strong Communication Skills

Other Contributions/Accomplishments • Mentor/Mentee Program

• Sponsorship

• Team Building

• Diamond Hill Elementary - Clean Up Day • NTCA

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