Management Assistant Front Desk
Resume:
Jul **** Current
Reyna Fontanez-Cave
Professional Summary
Detail-oriented and skilled administrative professional keeps reception areas clean, neat and presentable to give positive impression to all guests. Effortlessly coordinate documents, digital files and correspondence to support high-volume operations. Offering excellent clerical, time management and multitasking abilities developed over fifteen years of related experience. Skills
Reception desk management Information protection
File management Multi-line telephone operation
Spreadsheet tracking Manage files
Greet visitors Answer telephone calls
Teamwork Coordination
Customer relations
Experience
Customer Service Receptionist
RJ's Mobile Grooming Houston, Texas
Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions.
Answered telephone calls to provide information, take messages and set up appointments. Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities.
Calculated and quoted service rates for customers and noted choices in their profile. Used proven techniques to increase sales and promote high-value products. Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
Office Management Assistant
Unique Collision Houston, Texas
Proofread documents and organized records, reports, and documents. Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines.
Answered telephone calls, took messages, and distributed messages to appropriate personnel.
Performed troubleshooting for office equipment operation or arranged for repairs. Communicated with customers and other offices regularly. Collated and prepared proposals and documents required for government processing. Prepared letters, correspondences, reports, and marketing collateral. Organized all company records, including central file system and special business documents.
5506 Dunnethead Drive, Houston, Texas 77084
************@*****.***
Mar 2008 Aug 2012
Jun 1996
Maintained payroll accuracy by tracking time, calculating extras such as commission and updating forms.
Front Desk Manager
Choice Hotels International Katy, Texas
Supervised front desk effectively, including cash management, accepting and recording vouchers, and processing credit cards.
Communicated standards of performance and staff's role in contributing to individual and team success with detail-oriented and motivational approach. Counted cash and other methods of payment at end of shift to verify and balance house bank.
Trained associates in cash handling procedures and credit card transactions to maintain records accuracy.
Assisted general manager with hotel life and safety program implementation, including an accident prevention program to minimize risk levels. Computed daily payroll, schedules, and reports and prepared forecasts for expected arrivals and departures.
Greeted guests on arrival and arranged for luggage to be taken to assigned rooms. Resolved guest complaints to maintain high satisfaction levels and regularly reviewed service scores to identify areas needing improvement or changes. Reviewed VIP reservations and updated computer systems to control suite assignments and properly handle special blocked reservations.
Managed daily functions such as check-in, check-out, and guest services, impressing guests with quality and timeliness of services rendered. Remained calm and alert during emergencies or high volume days at hotel and resolved location changes and credit card issues.
Education
High School Diploma
Hempstead High School Hempstead, New York
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