Shabnum Bismel
**** ***** ****** ******, ** 778-***-**** *************@*****.***
Highlights of qualifications
Strong communication, interpersonal and leadership skills
Experience in graphic design platforms Photoshop and Procreate
Able to contribute as a self-motivated individual and/or collaborative team member
Excellent written and verbal skills: fluency in English and Farsi
Proficient in Microsoft Office and CRM Management
Education
ENROLLED IN REAL ESTATE LICENSED PROFESSIONAL BC
BUSINESS ADMINISTRATION PROGRAM, BCIT, 2018-2021
ENROLLED IN PROJECT MANAGEMENT PROFESSIONAL PROGRAM
Work Experience
Telus Telecommunications Feb 2021 - Present
Customer Loyalty and Retention Specialist
Placing orders, client management and relationships, account management
CRM maintenance, actively involved with customer service and phone service
Leavitt Machinery, May 2019 – Mar 2020
Sales Administrator
Data entry, CRM maintenance, actively involved with customer service and phone service
Creating sales reports on a weekly and monthly basis for sales team
Placing orders, client management and relationships, account management
Le Château, Aug 2018 – Mar 2019
Specialized in sales, cash, and merchandising
Helped organize products & stock, create displays, open and close the store
Actively involved in customer service
IELTS Program Teacher, Oct 2016- Jan 2018
English fluency exam prep for international students
Taught online courses for ESL students
Assisted in developing curriculum, training new teachers, and creating lesson schedules
Volunteer Experience
BC Children’s Hospital fundraiser, Community Leader
Organized a fundraiser to raise money for the hospital, which was very successful and lead to media interviews with local news.
Main event coordinator of the fundraiser, worked alongside peers to run charity events both in school and in the community
Surrey Students Advisory Council, Executive Organizer
Organized meetings, and inquiry projects for students taking an interest in sustainability
Initiated a sustainability project within my school, to decrease power usage
Member of the executive council in charge of event planning
Youth Transforming Society, Volunteer
Involved in organization and coordination of events
Helped students find volunteer opportunities through organizations, surrounding their interests
Aquatics Supervisor Assistant at YMCA
Assisted aquatics instructor with lessons and set up of pool area
Taught and supervised swimming lessons to children ages 3-14
Panorama Montessori Childcare
Assisting children ages 2-5 with learning and personal growth
Assistant to teacher, helping with opening and closing prep
Preparing and setting up for activities specialized for their level of ability
References available upon request