Management
Resume:
A Donlon
Assistant Manager - Taco Bell
Stillwater, OK 74075
*************@*****.***
Seasoned Manager with more than 15 years of experience in fast-paced restaurant environment. Excellent customer service and management skills. Track record of achieving exceptional results in sales and service. Work Experience
Assistant Manager
Taco Bell - Stillwater, OK
October 2013 to Present
Monitor food preparation methods, portion sizes, and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Maintain food and equipment inventories, and keep inventory records. Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service. Perform some food preparation or service tasks such as cooking, clearing tables, taking orders and operating the drive thru when needed. Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
Order and purchase food, equipment and supplies.
Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Meat Wrapper
Food Pyramid - Stillwater, OK
August 2012 to October 2013
Stillwater, OK
Stamp, attach, or change price tags on merchandise, referring to price list. Receive, open, unpack and issue sales floor merchandise. Clean display cases, shelves, and aisles.
Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales. Take inventory or examine merchandise to identify items to be reordered or replenished. Answer customers' questions about merchandise and advise customers on merchandise selection. Manager
Whataburger Restaurant - Stillwater, OK
September 2003 to August 2012
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance and dining facilities.
Monitor food preparation methods, portion sizes, and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality or service. Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Maintain food and equipment inventories, and keep inventory records. Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service. Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary. Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
Order and purchase equipment and supplies.
Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
Education
High School Diploma
New Hartford Senior High School
1978
Additional Information
SKILLS
Customer and Personal Service Administration and Management Judgment and Decision Making Monitoring
Operation and Control Food Production
Service Orientation Time Management
Instructing
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