Experiences manager
Resume:
JESSICA
CLINE
jessica.cline**@icloud.c
om
Jefferson City, TN 37760
Seasoned manager and team leader who inspires others to share vision and empowers teams with knowledge.
Develops professional rapport, effectively leads struggling teams. Positively influences a diverse group of talent by applying sound business judgement and influencing skills to meet and exceed goals. Maintains working knowledge of operations with skills to drill down to identify problems and take corrective actions. 25 Years of experience in retail and banking. Recognized for surpassing goals, planned performance, and rewarded with continuous
advancement during 20 year career as Store
Manager/Multi-Unit Store Manager/District Training Manager/Market Leadership. Successful in driving under performing stores to achieve top ranking in sales, revenue, and profit. Consistently improving shrink number and loss prevention.
PROFESSIONAL SUMMARY
Harbor Freight Tools USA - Store Manager
Morristown, TN • 11/2020 - Current
JCPenney - General Manager
Lexington, KY • 09/2018 - 06/2020
WORK HISTORY
Reviewed and monitored scheduling, purchases and
other expenses to maintain quarterly budget.
•
Rotated merchandise and displays to feature new
products and promotions.
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Applied performance data to evaluate and improve
operations, target current business conditions and forecast needs.
•
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
•
Reconciled daily sales transactions to balance and log day-to-day revenue.
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Manage inventory control, cash control and store
opening and closing procedures.
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• Manage team of 15-20 employees
SKILLS
• Administrative Management
• Decision Making
• Financial Statement Review
• Cost Reduction
• Performance evaluations
• Time management
• Inventory control
• Strategic planning
• Budgeting and cost control
Policy and program
development
•
Employee training and
development
•
Staff Hiring & Human
Resources
•
• Maximizing profitability
• Team Building
EDUCATION
Eastern Kentucky University
Richmond, KY
Business Management And
Marketing
Lexington Community
College
Lexington, KY
Business Management And
Marketing
PNC Bank - Market Loss Prevention
Louisville, KY • 01/2017 - 09/2018
PNC Bank - Multi-Unit Branch Manager
Lexington, KY • 04/2016 - 01/2017
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
•
Managed performance of team members, conducted
performance appraisals, and managed promotion
recommendations in large box 2 store mall location, 150-200 plus employees.
•
Reversed poor performing store by revising systems, processes, training programs, and personnel.
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Supported back office procedures, including hiring and employment processes.
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Held associated accountable for meeting established operational guidelines, brand standards, customer
service expectations, and company policies.
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Recognized for excellence in building and motivation management in hourly teams.
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Drove shrink results through compliance with all
guidelines involving safety, loss prevention, and
cash-handling procedures. Cut shrink number in half after first full year in role.
•
Implemented operational strategies and effectively built customer and employee loyalty.
•
Prepared and conducted audits in multi state market compliance set by federal guidelines. Successfully managed 30 branches for 2 regions personally supported. Set shortage control initiatives, apprehensions and disposition by preparing and reviewing associated
paperwork.
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Helped branch managers and regional managers improve area operations by teaching, training, coaching, setting standards, and holding more than 1000 employees
accountable.
•
Maintained updated files and records to support
efficient branch operations.
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Gained expert knowledge of banking operations, market conditions, and trends for each branch.
•
Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
•
PNC Bank - Assistant Branch Manager
Lexington, KY • 05/2015 - 04/2016
Collaborated with financial advisors to strategically plan and grow book of business.
Implemented customized coaching and development
plans to close employee knowledge gaps and build
important skills in line with branch targets.
•
Worked diligently to deepen relationships, acquire new clients, and enhance service delivery to drive portfolio growth.
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Provided active presence within community by
networking with organizations and building community relationships to generate new business.
•
Mitigated risk for institution by determining risk posed by approving credit.
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Trained staff on new financial products and guided staff in up selling and cross-selling techniques.
•
Built branch partnerships, planned new marketing
strategies and optimized teams to achieve branch
targets each month.
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Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
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Built rapport with account holders by reaching out with product recommendations and account updates.
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Reviewed work performed by full time and part time employees, providing mentoring and support for
continuous performance improvement.
•
Monitored operations to ensure interactions and
processes complied with operational policies.
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Addressed customer complaints and assisted in timely resolutions.
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Reinforced company's commitment to superior customer service to staff and modeled expected performance.
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Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act.
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Developed prospects for new customers by conducting cold calls and networking in community.
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• Enforced operational controls to mitigate loss.
Networking around local area to identify and capture new business opportunities.
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Asena Retail Group - Multi-Store Manager
Frankfort, Georgetown, Lexington, KY • 09/2012 - 05/2015 Managed daily operations of organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
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Scheduled employees for daily shifts, taking into
account customer traffic and employee strengths.
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Satisfied customers everyday needs with fast, friendly, and knowledgeable support.
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Mentor entry-level associates to achieve leadership positions, Helped interview and set up leadership for new store teams.
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Met regularly with department leaders to update
policies and improve team performance.
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Reversed poor performing store by revising systems, processes, training programs, and personnel.
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Evaluated store associates regularly to spot and develop new leadership talent.
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Held team accountable to policies and procedures with regular monitoring and worked diligently to bring any lagging employees up to company standards.
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Implemented strong loss prevention strategies to
effectively reduce shrinkage through excellent customer service and theft controls.
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Defined clear vision for store to guide operations and continuously develop business with higher profits, more satisfied customers, and greater market share.
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