AS / ANNMARIE SCHAUER

E: adoo51@r.postjobfree.com 224-***-**** A: 422 Meadow Green Lane,

Round Lake Beach, IL 60073

PROFESSIONAL SUMMARY

Experienced Front End Supervisor knowledgeable about customer

service operations, team leadership and training. Dependable and

punctual team player with top-notch abilities in planning, managing

and evaluating work. Offering over 20 years of experience in

customer relations and retail combined.

WORK HISTORY

CompX Timberline – Customer Service Manager

Grayslake, IL

June 2021 to Current

• Order entry/data entry, inbound & outbound calls.

• RMA’s, Quotes, all customer inquiries.

• High volume multi-tasking, Outlook, Excel, Syteline.

International Toner Corp. - Returns Manager

Buffalo Grove, IL

11/2012 - 04/2016

• Implemented procedures for logging and processing shipping

labels through all logistic companies.

• Scheduled/created BOL for shipping/receiving.

• Authorized and processed all returns.

• Credit/Debit accounts and maintained positive rapport

with clients.

• Supervised returns processors in warehouse, developing

procedures for better organization.

• Proficient with Outlook, Word, and Excel, creating documents and

spreadsheets for department progression.

Massage Envy - Wellness Specialist

Lake Zurich, IL

05/2012 - 10/2012

• Helped clients set and achieve health and wellness goals.

• Documented health forms and patient conditions.

• Successful with commission based membership sign-up.

• Confirm and schedule appointments, answer phones.

• Clinic duties including stocking and cleaning for therapists.

SKILLS

• Conflict resolution

• Strong organization and accuracy

• Fast learner with wide range of

practical skills

• Data Entry

• Microsoft Word, Excel, Outlook

• Supervising department operations

• POS system experience

EDUCATION

Lake Zurich Senior High School

Lake Zurich, IL

1993

High School Diploma

College Of Lake County

Grayslake, IL

1993-1995

Psychology

Lewis University

Romeoville, IL

1998

Organizational Behavior

7-11 Convenience Store - Assistant Store Manager

Lake Zurich, IL

04/2007 - 08/2009

• Supervised associates by providing direction and instruction for

stocking shelves, rotating stock and receiving deliveries.

• Trained and managed associates in customer service and sales

techniques. Scheduled shifts and processed payroll.

CBI Incorporated-Benefits Specialist

Buffalo Grove, IL

09/2005 - 02/2007

• Checked employees' benefits enrollment for accuracy and

compiled packages.

• Processed assigned accounts employees' benefits.

• Sorted and pulled paperwork, pamphlets and other documents

for assigned companies.

• Proof read and assured documents were packaged and boxed

properly for mailing.

Kemper Insurance - TelePlus Representative II

Long Grove, IL

05/1999 - 08/2005

• High volume call center, receiving 50-80 calls per day, processing

claims for commercial liability, work comp, and auto.

• Analyzed and escalated complaints, issues and grievances to

designated departments for investigation and response.

• Logged call information and solutions provided into AS400

database.

• Resolved issues by coordinating with claims adjustors.

• Performed general office duties with the ability to multi-task in fast

paced environment.

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