Family Advocate Program Director

Phyllis Quarles-McLin

216-***-**** **************@*****.*** www.linkedin.com/in/phyllis-quarles

EXPERIENCE

Catholic Charities dba St.Martin de Porres Family Center 2016 – Present

Program Director

Oversee total operations of agency programs: MomsFirst & Parents as Teachers programs.

Serve as the point of contact for funders, providing accurate and timely reporting, file reviews, and audits on a monthly and quarterly basis for all programs.

Ensure exceptional execution of programs’ policies and procedures, monitoring success and compliance of Parents as Teachers model through consistent staff and supervisory meetings, and 1:1 check ins with each staff member.

Establish and maintain community partnerships through analysis of community needs to determine programs’ direction and goals

Develop and manage contract year budgets to ensure programs meet the deliverables of funders

Lead HR functions for each program, including recruitment and hiring, training, talent management and employee retention, performance reviews, and coaching and development for 8 team members.

Collect and analyze data to implement and evaluate program strategies and outcomes, including acceptance and retention rates for programs.

Recruit eligible participants for all programs and refer families of children with disabilities to Early Intervention services, also link clients to employment programs, and open positions in the community.

West Side Community House 2013 – 2016

Family Advocate

Foster professional working relationships with Care Coordinators and other professionals

Assist with the facilitation of team building with families through Wrap Around services.

Assist team with facilitating support groups.

Serve as a liaison for families when dealing with Department of Children and Family Services, Juvenile Court, Schools and other Community agencies.

Facilitated team meetings to ensure successful execution of program deliverables.

Attended continuous specialized trainings and collaborative meetings.

Enter data in portal system.

Family Connections 2010- 2013

Family Liaison

Facilitate family groups on literacy with play in the play a day program.

Help within the kindergarten classroom promoting literacy.

Close working relationship with the kindergarten teachers.

Promote a wrap a round of learning to help the parents and the kindergartener with a

continuity of learning and behaviors.

Attend monthly trainings and biweekly staff meeting.

Complete home visits to help with the literacy process for the kindergarten.

Promoting learning through activities with play.

EDUCATION

Master of Business Administration

University of Phoenix

January 2016

Bachelor of Healthcare Administration

University of Phoenix

May 2010

SUMMARY

Seasoned Program Management Professional with 20+ years of experience effectively implementing and overseeing programs in the social services field. Demonstrated history in building and maintaining partnerships with diverse community organizations, managing program budgets, leading human resources functions, and staff coaching and development. Skilled in offering critical support, resources, and services to families and children in need, crisis intervention, and immediate response. Exceptional communication and interpersonal skills, unmatched team building capabilities, problem-solver, and critical thinker.

AREAS OF EXPERTISE

Social Services & Youth Development

Program & Case Management

Community Relations

Staff Management

Budget Management

Human Resources Functions

Data & Reporting

Analytical Thinking and Planning

Written and Verbal Communication

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