Customer Service Sales Manager
Resume:
Personal Profile
Mrs Shannon Wilks
*************@*****.***
I am a hard-working and responsible individual who has previously been very dedicated to various career roles. However, a family military move to Wiltshire, and a the decision to raise my two girls led to a career break but I am now more than ready and keen to regain my career.
Despite this career break, my chosen path has allowed me to gain many worthwhile and useful skills and many positive attributes. I am happy and willing to retrain and am looking forward to being successful in the workplace once more.
Employment History
Whiterow Farm
October 2017 – January 2018 - Christmas staff / fell pregnant
customer service, admin, waitress, food prep,
Greggs 2011 – 2017
Senior Sales Manager
Senior Sales Training Programme – 2013 promotion
customer service, food prep, rotas, banking, stock orders, staff training, admin,
award winning store
Pinder’s School Uniform Shop 2010 – 2011
This was a part time job whilst I was at college.
customer service,
Qualifications
BTEC L3 Diploma in Art and Design, Photography – Distinction (Edexcel, 2011)
BTEC L3 Diploma in Fine Art – Merit (Edexcel, 2011)
Adult Numeracy Entry 3 – Pass (City & Guilds, 2011)
GCSEs
English Literature B
English Language C
Media Studies B
ICT C
Leisure and Tourism C,C
Skills and Abilities
I am computer literate and can use Microsoft Office and am confident that I could use various systems competently after training.
I have excellent time management skills
work independently and part of a team
can delegate
use criticism constructively
communication skills
January 2018 – Present
Parent, homemaker and childminder
Although not actual employment, I feel the past year a half of my time spent in Wiltshire is noteworthy.
For the past 9 months I have taken care of my Godson, as well as my own two children, whilst my friend returned to work. Although not officially a childminder, I have taken this role seriously and have become an educator to three young children under five, who all have a passion for outdoor learning and exploring. I am responsible for the emotional well-being of the children and have had many experiences in conflict resolution and communication management. Children are mini-adults and I believe I could carry these skills and experiences forward into the workplace.
Moving to Wiltshire was a huge move for our family and it meant living many miles from family and friends. I have raised my children often for long periods of time on my own, which has made me extremely resilient. I am financially savvy and have the responsibilities of taking care of the running of the house independently.
A lack of support network in Wiltshire meant I needed to use my interpersonal and communication skills quickly and I have formed lasting relationships. Again, this is something I would take with me into the workplace.
Hobbies and Interests
I enjoy spending time with my family; exploring and adventuring to find new places. I like to cook and go running.
Previous working commitments
At Greggs Bakery as I only started as a Saturday Girl and Worked my way up to be a vital Asset to the Management Team, this experience gave me a vast amount of experience as I worked in multiple stores dealing with different individuals. I would work along side the manager to ensure the smooth running of daily operations as well as running the store in the managers absence the role included Customer service, food prep, food safety, stock management, dealing with cash and ordering daily stock.
Thankyou for taking time to read through my CV, references available on request.
I look forward to hearing from you.
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