Travel Agent Customer Service
Resume:
Natalie Gutierrez
Winnemucca, NV *****
***********@*****.***
Enthusiastic Retail Service Specialist with 8 years of multi-faceted experience meeting customer needs at retail chain store. Patient, detail-oriented retail service expert with listening and analysis skills to point customers to ideal products, win return business and exceed sales goals consistently. Dedicated to mastery of services and policies for optimum customer service. Authorized to work in the US for any employer
Work Experience
Clerk
Amazon Mechanical Turk - Winnemucca, NV
September 2017 to Present
Review and edit transcribed reports or dictated material for spelling, grammar, clarity, consistency, and proper terminology.
Identify objects in a photo or video, perform data de-duplication, transcribe audio recordings, or researching data details.
Perform Human Intelligence Tasks online from thousands of tasks traditionally performed by hiring a large temporary workforce.
• Self-motivated professional.
• Quick learner.
• Conceptual thinker.
• Multi-tasking.
• Strong problem solving.
• Customer service mindset.
Retail Customer Service Associate/Sales Associate
Ron's Seed & Supply - Winnemucca, NV
May 2005 to October 2011
Followed company leadership and policies in resolving customer complaints with clarity and positivity. Engaged customers while solving issues and providing solutions with fast and accurate transaction processing.
Supported customer experience by directing individuals to sections of store with preferred products, managing inventory and adjusting records of item availability. Fashion Buyer for Levi's Strauss, Wrangler, Carhartt, Skechers, Ariat, ect. Maintained knowledge of products and services offered and replenished products on sales floor. Achieving established goals.
Cross-selling products to increase purchase amounts. Handled cash, checks and cards with care and according to PCI standards, organizing transaction records and monitoring cash register.
Sandwich Artist- Shift Manager
SUBWAY®Restaurants - Winnemucca, NV
May 2004 to May 2005
Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
Prepared food items such as deli and hot sandwiches to meet customer specifications. Trained sandwich artists to apply attention to detail and commitment to quality. Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Shift Manager- Day Shift.
Education
High School Diploma
Penn Foster Career School - Scranton, PA
April 2005
High School Diploma
Albert Lowry High School
Skills
• Transaction documentation Customer support
Sales target assessment
Customer relations High-energy atitude
Office equipment proficiency
• Food Production
• Typing
• Computer hardware
• Microsoft Windows
• Search engines
• Research
• Social media management
• AI
• Transcription
• Data collection
Assessments
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Expert
April 2021
Applying customer service skills in a call center setting Full results: Expert
Data entry: Accuracy — Highly Proficient
April 2021
Entering data quickly and accurately
Full results: Highly Proficient
Active listening — Proficient
April 2021
Actively listening and appropriately responding in conversations Full results: Proficient
Scheduling — Proficient
April 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Call center customer service — Expert
April 2021
Applying customer service skills in a call center setting Full results: Expert
Customer focus & orientation — Highly Proficient
September 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Sonoma Heights PTO President- 4 years
• Formal Job Education Training
• Formal 10 Key Training
Contact this candidate