EXPERIENCE

HELPDESK ANALYST – XEROX BUSINESS SOLUTIONS

MONTGOMERY, ALABAMA

JULY 2016 – PRESENT

The role of Helpdesk Analyst, for Xerox Business Solutions, includes providing installation and maintenance support for Multifunction Devices. These services included setting up SMB/FTP/SMTP network connections for scanning documents to intended destinations, installation of various print drivers, performing remote machine calibrations, create and assign profile roles with ActiveDirectory (when necessary) and provide limited router support (creating DHCP reservations and augment firewall services) via use of remote access software (Go to Assist and TeamViewer). RESIDENCE LIFE COORDINATOR – AUBURN UNIVERSITY MONTGOMERY MONTGOMERY, ALABAMA

AUGUST 2013 – MAY 2015

A Residence Life Coordinator is tasked with the daily management of 9 residential facilities, 17 staff members and ensuring the safety of more than 700 on-campus residents. These duties include, but are not limited to, the development of security protocols, implementation of health and safety standards, development of campus activities, adjudication of campus violations to community standards, interdepartmental project collaboration, submission of staff payroll and management of a professional campus housing and residence life office. COMPUTER LAB MANAGER – AUBURN UNIVERSITY MONTGOMERY MONTGOMERY, ALABAMA

AUGUST 2009 – DECEMBER 2013

Although this position was promoted as a student worker, the experiences were educational and relevant to my professional career. These duties included setup new computer systems, installation of commercial and proprietary software, setup of all-in-one imaging devices, creation of ActiveDirectory profiles and assignment of pre- developed permissions, input secure Wi-Fi settings for both students and faculty, setup MS Exchange mail settings on Windows and MacOS computers and mobile devices, manage student print service accounts, answer incoming service calls and reset network passwords via ActiveDirectory.

CLIFTON G. GIBBONS

HELPDESK AND DESKTOP

SUPPORT ANALYST

PROFILE

I have had the profound

opportunity to work for various

companies and gain unique

experiences over the course of my

professional career.

As your employee, I bring over 20+

years of customer centered service

and support, 8+ years of IT Support

and 4+ years of supervisory

experience. I believe these

experiences will be a tremendous

asset to your organization.

CONTACT

adoo1i@r.postjobfree.com

www.linkedin.com/in/cliftong

334-***-****

ACTIVITIES AND INTERESTS

Arts and Crafts • Web Design

•Photography • Travel • Music and

Cinematic Collecting• Floor Plan

Drafting

CLIFTON G. GIBBONS

HELPDESK AND DESKTOP

SUPPORT ANALYST

2

TECHNICAL SUPPORT REPRESENTATIVE – TELETECH, INC (TTEC) FAIRFIELD, ALABAMA

MARCH 1999 – OCTOBER 2002

As an introduction to my future profession, Teletech – a call center vendor for Verizon Online internet services – afforded on the job trainable skills. After multiple promotions, the skills that I obtained included the setup of dial-up, ISDN, ADSL network connections, the limited configuration of Cisco, Netopia and Netgear routers, configuration of webhosting connections using Cute and WS FTP software, configured email services using Eudora Pro/Outlook and Outlook Express and resetting network passwords. Once service calls were completed, all call elements were documented using REMEDY Web services. Additional responsibilities included provided email technical support correspondence and lower level (Tier 1/Tier 2) helpdesk support assistance.

EDUCATION

M.S. INFORMATION SYSTEMS MANAGEMENT

SOUTH UNIVERSITY MONTGOMERY

MONTGOMERY ALABAMA

GRADUATION DATE: JUNE 2021

As a student of South University’s Master of Information Systems Management program, I studied topics such as Project Management, Information Security strategies, Disaster Planning and Recovery, Emerging Technology and fundamentals of IT Audit Control and Compliance.

GPA: 4.0

Status: High Honors

B.S. INFORMATION SYSTEMS MANAGEMENT

AUBURN UNIVERSITY MONTGOMERY

MONTGOMERY ALABAMA

GRADUATION DATE: DECEMBER 2012

While attending Auburn University Montgomery, the topics of study involved many various information systems concepts; however, I excelled in the topics of Disaster & Contingency Planning, Data Communications, Project Management as well as System Analysis & Design concepts.

Status: Minor in Business Administration