Support Representative Analyst
Resume:
EXPERIENCE
HELPDESK ANALYST – XEROX BUSINESS SOLUTIONS
MONTGOMERY, ALABAMA
JULY 2016 – PRESENT
The role of Helpdesk Analyst, for Xerox Business Solutions, includes providing installation and maintenance support for Multifunction Devices. These services included setting up SMB/FTP/SMTP network connections for scanning documents to intended destinations, installation of various print drivers, performing remote machine calibrations, create and assign profile roles with ActiveDirectory (when necessary) and provide limited router support (creating DHCP reservations and augment firewall services) via use of remote access software (Go to Assist and TeamViewer). RESIDENCE LIFE COORDINATOR – AUBURN UNIVERSITY MONTGOMERY MONTGOMERY, ALABAMA
AUGUST 2013 – MAY 2015
A Residence Life Coordinator is tasked with the daily management of 9 residential facilities, 17 staff members and ensuring the safety of more than 700 on-campus residents. These duties include, but are not limited to, the development of security protocols, implementation of health and safety standards, development of campus activities, adjudication of campus violations to community standards, interdepartmental project collaboration, submission of staff payroll and management of a professional campus housing and residence life office. COMPUTER LAB MANAGER – AUBURN UNIVERSITY MONTGOMERY MONTGOMERY, ALABAMA
AUGUST 2009 – DECEMBER 2013
Although this position was promoted as a student worker, the experiences were educational and relevant to my professional career. These duties included setup new computer systems, installation of commercial and proprietary software, setup of all-in-one imaging devices, creation of ActiveDirectory profiles and assignment of pre- developed permissions, input secure Wi-Fi settings for both students and faculty, setup MS Exchange mail settings on Windows and MacOS computers and mobile devices, manage student print service accounts, answer incoming service calls and reset network passwords via ActiveDirectory.
CLIFTON G. GIBBONS
HELPDESK AND DESKTOP
SUPPORT ANALYST
PROFILE
I have had the profound
opportunity to work for various
companies and gain unique
experiences over the course of my
professional career.
As your employee, I bring over 20+
years of customer centered service
and support, 8+ years of IT Support
and 4+ years of supervisory
experience. I believe these
experiences will be a tremendous
asset to your organization.
CONTACT
********@*******.***
www.linkedin.com/in/cliftong
ACTIVITIES AND INTERESTS
Arts and Crafts • Web Design
•Photography • Travel • Music and
Cinematic Collecting• Floor Plan
Drafting
CLIFTON G. GIBBONS
HELPDESK AND DESKTOP
SUPPORT ANALYST
2
TECHNICAL SUPPORT REPRESENTATIVE – TELETECH, INC (TTEC) FAIRFIELD, ALABAMA
MARCH 1999 – OCTOBER 2002
As an introduction to my future profession, Teletech – a call center vendor for Verizon Online internet services – afforded on the job trainable skills. After multiple promotions, the skills that I obtained included the setup of dial-up, ISDN, ADSL network connections, the limited configuration of Cisco, Netopia and Netgear routers, configuration of webhosting connections using Cute and WS FTP software, configured email services using Eudora Pro/Outlook and Outlook Express and resetting network passwords. Once service calls were completed, all call elements were documented using REMEDY Web services. Additional responsibilities included provided email technical support correspondence and lower level (Tier 1/Tier 2) helpdesk support assistance.
EDUCATION
M.S. INFORMATION SYSTEMS MANAGEMENT
SOUTH UNIVERSITY MONTGOMERY
MONTGOMERY ALABAMA
GRADUATION DATE: JUNE 2021
As a student of South University’s Master of Information Systems Management program, I studied topics such as Project Management, Information Security strategies, Disaster Planning and Recovery, Emerging Technology and fundamentals of IT Audit Control and Compliance.
GPA: 4.0
Status: High Honors
B.S. INFORMATION SYSTEMS MANAGEMENT
AUBURN UNIVERSITY MONTGOMERY
MONTGOMERY ALABAMA
GRADUATION DATE: DECEMBER 2012
While attending Auburn University Montgomery, the topics of study involved many various information systems concepts; however, I excelled in the topics of Disaster & Contingency Planning, Data Communications, Project Management as well as System Analysis & Design concepts.
Status: Minor in Business Administration
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