KATHLEEN MENARD
CLAIMS SPECIALIST II 541-***-****
DETAILS
********.******@*************.***
SKILLS
Customer Service
Project Management
Ability to Multitask
Mentorship
Project Management
Microsoft Office
PROFILE
Dedicated claims adjuster who is driven by team collaboration, assists in employee engagement, provides training and mentor-ship, and experienced in meeting deadlines by utilization of time management skills.
EMPLOYMENT HISTORY
Claims Specialist II at Liberty Mutual, Portland
September 2019 — Present
Investigates coverage, liability, damages and settles claims within the GRM Core Construction Group. Utilizes time management skills to effectively handle claim caseload. Applies customer service expertise to respond quickly to policyholders and claimants. Creates comprehensive reports when finalizing decisions within claim files. Practices mentor-ship within the team.
Claims Specialist I at Liberty Mutual, Portland
September 2018 — Present
Team lead position. Assists team manager in daily needs. Reviews and proof reads arbitration contentions. Provides coverage for adjusters who are on planned and unplanned time off. Conducts data research projects and presents solutions to management teams. Assists other departments with projects (i.e., Total Loss Payments). Gives feedback and training for adjusters who are seeking success in their role. Senior Claims Representative at Liberty Mutual, Portland November 2016 — September 2018
Conducts thorough investigations for both coverage and liability. Works with all parties on the claim to obtain statements, evidence, police report, photographs, and damages estimates. Accurately reviews claims for necessary resolution and payment. Assistant Manager at Enterprise Holdings, Portland December 2014 — November 2016
Managed a fleet of rental vehicles. Coordinated training opportunities for employees. Exceeded sales goals monthly.
EDUCATION
Business, Oregon State University, Corvallis
September 2009 — June 2014
Studied Merchandising Management and obtained a bachelor's degree. LEADERSHIP AT LIBERTY MUTUAL
Continuous Improvement Committee, Remote
September 2019 — Present
Brainstorms and develops opportunities to create better processes and outcomes within our department. Hosts presentations demonstrating changes within processes. Implements and leads department through changes within standard work. WE @ Liberty, Portland
July 2019 — Present
Assists in planning events within the organization to encourage diversity and inclusion.