KATHLEEN MENARD

CLAIMS SPECIALIST II 541-***-****

DETAILS

541-***-****

adonzi@r.postjobfree.com

SKILLS

Customer Service

Project Management

Ability to Multitask

Mentorship

Project Management

Microsoft Office

PROFILE

Dedicated claims adjuster who is driven by team collaboration, assists in employee engagement, provides training and mentor-ship, and experienced in meeting deadlines by utilization of time management skills.

EMPLOYMENT HISTORY

Claims Specialist II at Liberty Mutual, Portland

September 2019 — Present

Investigates coverage, liability, damages and settles claims within the GRM Core Construction Group. Utilizes time management skills to effectively handle claim caseload. Applies customer service expertise to respond quickly to policyholders and claimants. Creates comprehensive reports when finalizing decisions within claim files. Practices mentor-ship within the team.

Claims Specialist I at Liberty Mutual, Portland

September 2018 — Present

Team lead position. Assists team manager in daily needs. Reviews and proof reads arbitration contentions. Provides coverage for adjusters who are on planned and unplanned time off. Conducts data research projects and presents solutions to management teams. Assists other departments with projects (i.e., Total Loss Payments). Gives feedback and training for adjusters who are seeking success in their role. Senior Claims Representative at Liberty Mutual, Portland November 2016 — September 2018

Conducts thorough investigations for both coverage and liability. Works with all parties on the claim to obtain statements, evidence, police report, photographs, and damages estimates. Accurately reviews claims for necessary resolution and payment. Assistant Manager at Enterprise Holdings, Portland December 2014 — November 2016

Managed a fleet of rental vehicles. Coordinated training opportunities for employees. Exceeded sales goals monthly.

EDUCATION

Business, Oregon State University, Corvallis

September 2009 — June 2014

Studied Merchandising Management and obtained a bachelor's degree. LEADERSHIP AT LIBERTY MUTUAL

Continuous Improvement Committee, Remote

September 2019 — Present

Brainstorms and develops opportunities to create better processes and outcomes within our department. Hosts presentations demonstrating changes within processes. Implements and leads department through changes within standard work. WE @ Liberty, Portland

July 2019 — Present

Assists in planning events within the organization to encourage diversity and inclusion.

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