Corporate Project Technical Coordinator
Resume:
MaryCatherine
Cleary
Experience
Mobile Care Group – Southfield, Michigan 48076 – 248-***-**** – Supervisor Erricka Martin
Podiatry/Audio Admissions admin• Admissions, Insurance verification, scheduling, software technical support
•Administrative support for Podiatry scheduling coordinator
•Assist in answering phones
•Contact our facilities management to obtain documents for each patient who will be scheduled for services
•Enter all personal documents for admissions, verify compliance following Medicare/Medicaid guidelines
•Verify insurance is current and if there are any prior auth’s that need to be obtained prior to patient being seen by our doctors
•Audit every patient record for proper signatures/dates
•If a consent is needed obtain via phone call to responsible party to obtain consent for services. This was done on a recorded line. Once obtained I will add recording to Advance MD file for patient.
11/2014 – 02/2015
Route One, LLC – BC Talent (Short term assignment)
•Support the Product Development team in analyzing software product concepts and supporting through deployment, helping to maintain product focus and vision. Support the overall product creation process including providing input to business cases. Engage all cross-functional teams within Route One’s owners and stakeholders with a heavy focus on analysis and written and verbal communication.
ESSENTIAL FUNCTIONS OF THE POSITION:
•Support the definition, development, and delivery of the product following the Route One software lifecycle process. Currently using Agile Waterfall methodology, converting to Agile Scrum and/or Agile SDLC.
•Assist with business requirements analysis and definition in coordination with key customers and both internal and external stakeholders.
•Translate dealer and finance source needs into clearly defined and detailed software product requirements; identify and resolve issues.
•Track status of all business issues, risk mitigation, and achievement of project objectives across organization.
•Coordinate, facilitate, and conduct regular project reviews with IT development, ensuring that the product will ultimately meet business requirements.
•Provide analysis and support for the financial aspects of product development.
•Support dealer and finance source sales efforts as needed for assigned projects (including creation of sales materials and delivery of presentations).
•Create documentation and reporting for various projects as needed, be able to own and complete various assigned projects through completion.
•Participate in production support and troubleshooting from a product perspective.
2/2013 – 4/2014
Blue Cross Blue Shield – Detroit, Michigan
Project Coordinator - CDH Customer Claims
•Provide all support to the Delivery lead from Start to finish of the project.
•Develop first work plan and project setup
•Schedule/conduct pre-project / estimate review and complete hand-off to the delivery lead
•Confirm agreed start date
•Become familiar with the key project delivery processes
•Confirm BRD methodology (business requirements document)
•CPS (corporate project services) schedules a master schedule and staffing plan meeting with dl and pc (if known)
• Create issues/risks site, tracking documentation for meeting, action items, risks that may impact the timing of the project, provide weekly financial, monthly reporting to DL. Ensuring the project is staying within +/-10% of the final project approved budget. Area in SharePoint as well as any budget concerns, reports, a team member’s hourly wage. (These are restricted and require the DL’s permission to grant access)
•Create and maintain all project work plans for the entire project.
•Build each phase of the work plan(s), as needed, using SDLC methodology and following the Project Roadmap developed by BCBSM Corporate Project Services.
•Submit change control as needed when and if the scope, milestone dates or dollars needed adjusting.
•Acquire all necessary approvals per the project roadmap for all change controls and BRD updates.
•Use Team Client and Delivery Lead to determine the resources assigned to the project. Length of time, % of time on the project and project role.
•Identify Core Team, Business Team, Executive oversight
•Add all team members to the project work plan and send out assignments.
•Contact the business lead (BL) – Keep BL up to date at the same pace as the Delivery Lead (DL). It is imperative that the Business is satisfied with the tracking of the project so all dates, dollars are met. Also, in case of an audit all information is transparent.
•Contact the application architect (aag) assigned
•Contact information security (ensure that there is zero impact to Security Controls, if there are they need to be identified asap and added to the project plan. If the control was not considered as a part of the initial budget that will need to be quoted out and presented to the Business Lead.
•Contact the controller's office - model audit rule (mar) finance area
•Conduct executive and project team kickoff meetings
•Prepare and conduct/attend kick-off meeting
•Schedule and hold executive kickoff meeting
•Develop business requirements document prep
•Schedule BRD (business requirements document) planning session
•Group & prioritize high level requirements from the SBP(standard business practice) / business case
•Set up requirement JAD (joint application development) sessions
•Submit AAG application repository update form (for new apps only)
•Set customer satisfaction survey expectations
•Define performance expectations
•Begin resource planning & acquisition
•Confirm availability of key resources (identified in pre-project)
•Allocate resource for remaining project roles
•Contractor or consultant acquisition
•Badge and LAN id requests are completed
•Complete the projects SharePoint contact list
•Start project space planning
•Acquire workstation/office space for project team members
•Close all milestones as they are scheduled and ensure all deliverables have been put in SharePoint as set forth in the Corporate Project Roadmap.
Education
•Henry Ford Community College, Business Administration
•Currently taking classes for CBAP, PMP Certification
•CompUSA Training Center, Training classes in Advanced MS Word and Excel (expert level)
•Ford Motor Company – Fairlane Training Center – Project Management Theory
•New Horizons – Access 2003 I, II, III (MOS Certification April 2008)
•New Horizons – ITIL Foundations (Certification June 2008)
Career Summary
•5yrs Healthcare admissions support
•18+yrs. Project Management and support for Information Technology teams.
•Over those years I have supported the IT Teams in different capacities such as a Project Coordinator, Technical Coordinator, Technical support, Procurement of hardware/software, office needs, BA, SOX/ICS Coordinator, and ISO Staff providing RAA (Risk Analysis Assessments), AR, DR plans and Business Dept. sign off.
•Most recently I have worked in Healthcare, Banking and 9 yrs. of Automotive.
•Worked with Executive Management in following any corporate guidelines. This includes issues, risks, PHI concerns, Security controls and communicating to the appropriate team members.
•Day to day duties include but are not limited to coordinating weekly meetings, taking minutes, approving timesheets for resource’s assigned to the project (ensure they do not go over budgeted hours), set agendas, and follow up with the resolution of issues.
•Participated in presentations and evaluations for procurement of full life-cycle management.
•Documented processes and procedures for various phases of project lifecycle and drafted plans accordingly. I am used to working on my own and bringing up issues or ideas as needed to benefit the project.
•A team player, organized and working well in a “NOW” environment.
•Do not require constant supervision. I will see information as needed to perform my job.
References
Available upon request
327 Orange Street, Lower
Wyandotte, Michigan 48192
************@*****.***
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