Natalia stewart

**C Maitagual road, Bushe street, Petit Bourg

1-868-***-****

adonxn@r.postjobfree.com

Objective

To be most professional while learning the requirements of the working world. I hope to enhance my skills and knowledge while gaining the experience needed to excel in my chosen field.

Experience

IQOR TRINIDAD

CALL CENTRE AGENT

MARCH 2021-Present

• Answer incoming calls and respond to customer’s emails

• Management and resolve customer complaints

• Sell products and place customer orders in the computer system

• Identify and escalate issues to supervisors

• Provide product and service information to customers

• Research required information using available resources

• Research, identify, and resolve customer complaints using applicable software

• Process orders, forms, and application

• Route calls to appropriate resources

• Document all call information according to standard operating procedures

• Recognize, document, and alert the management team of trends in customer calls

• Follow up customer calls where necessary

• Upsell products and services

• Complete call logs and reports

• Other duties as assigned

Radisson hotel Trinidad

Waitress/Room service attendant

Sept 2018- Feb 2019

• Collect payments from customers and process bills or payments.

• Write patrons food orders slips, memorize orders or enter into computers for transmittal to kitchen staff.

• Serve food and beverages to patrons and prepare or serve specialty dishes at tables as required.

• Prepare hot/cold beverages and arrange table or dining areas.

• Stock serving stations or dining areas with food or supplies.

• Schedule reservations/Escort customers to their tables.

• Describe and recommend wines to customers.

Hyatt Regency hotel

Part time Banquet server

Sept 2018-Nov 2018

• Run food from the kitchen to the banquet hall on demand.

• Assist with food and table prep before the event begins.

• Set up buffets with food preparation standards and practices in mind, ensuring safe food handling procedures.

• Serve plated dinners to guests and respond to requests for beverages, appetizers and other needs.

• Serve alcoholic and non alcoholic beverages.

• Open wine and take drink orders.

• Clean up venue after events end and assist with inventory and food storage.

Prestige holdings limited

Store Supervisor

Feb 2015- Jan 2018

• I supervise daily operations to ensure that food safety, product preparation cleanliness and inventory control standards are maintained. I also scheduled and supervised staff, with excellent customer service being a major component of this position. Continued in store training of staff was expected, responsible for setting weekly sales goals, objectives, cost control, waste control, damage and theft.

Ramish and Leela Supermarket

Cashier

Feb 2014- Dec 2014

• I performed cashing duties at this establishment along with interacting with customers and also banking of cash.

Redspot 2 members club

Receptionist

Sept 2013- Feb 2014

• Welcoming visitors with greetings in person or via telephone ; answering or referring inquiries.

• Maintaining employee and department director.

• Maintains security by following procedures, monitoring log books and issuing visitors passes.

Subway

Certified sandwich artist

Feb 2013 – Sept 2013

• Performed a variety of duties relating to restaurant service including greeting and serving customers, cold and hot food preparations, stocking counters and maintaining sanitation standards.

Education

Bishops Centenary College

English A grade 2

Food and Nutrition grade 2

Social Studies grade 3

KIV accounting school

Computer literacy course

Emergency institute Trinidad and Tobago

Emergency medical technician- basic certification

Skills

• Leadership

• Excellent customer service

• Computer literate

• Capable of receiving and entering inventory

• Communication

• Self defense training

• Practical training in patient care assistance

• First aid training

• Basic security training

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