Director of Technical Services

Senior-level manager with a proven track record in driving business-process improvements for Fortune 500 companies in aerospace, electronics, lighting, IoT, Fire & Security, Access Control, Video System, Smart Home, HVAC, Building Solution, Factory Automation and automatic control industries.

Summary,

Accomplished professional with extensive experience and proven track record of significant, successful contribution in quality management, program/project/product management, process improvement, business analysis/evaluation, product-development life cycle methodologies, supplier management, and quality-management systems, processes, standards, and systems in a wide range of organizations that previously had no standards or programs in place.

Manage all consumer retail events, contractor local shows, NPI/PAC execution for LED and smart lighting, delivering exceptional service to all retailers, dealers, contractors, and distributors. Manage all inputs across functions to launch NPI’s, promotional placement managing the deliverables through customer shipment. Align with Sales Demand Planning to meet growth targets. Lead cross functional discussions with multiple functions to deliver each event on time and on budget at 100% service levels.

Area of Expertise

Distribution business provides lighting solutions to U.S. and Europe commercial, industrial, and residential markets. ARC offers innovative high quality products, vast inventories, friendly and informed Customer Service, fast efficient shipping, training, programs and innovative marketing. Our primary function is to service and strengthen our distributors and representatives. As a Manager of Asia operations, I acted as liaison between ARC and our valued suppliers in all area of production, sourcing, quality, logistics, certification, (UL, ETL, CE, energy star, DLC) price negotiation and product development.

Manage Project tasks from Road Map, Gap analysis, product packaging design, Product launch, lifecycle from concept to customer shipment and using Microsoft Project (Gantt Chart) and ERP system as tools.

As project leader to managing the cross functional team including (LEAN, SIOP, Six Sigma) to design the New Product Introduction (NPI) to production process, this process covers regulatory and safety functions.

Point of contact for all event related transportation logistics needs and issues from suppliers or custom. Directly contact Transportation/Logistic Manager and freight forwarder to work with schedule to meet deliverable

Conduct quantitative and qualitative research to identify opportunities to expand lighting’s product offerings.

Provide leadership and guidance on product priorities and strategic goals, such as road maps for product lines and categories.

Hands –on experience with product planning, scheduling, land lunch, partner with leaders to clearly highlights readiness risks / issues and to provide issue resolution.

Collaborate with engineering, manufacturing, procurement, demand planning, and inventory management teams to execute projects while meeting cost, performance, and schedule goals.

Coordinate with sales, marketing and procurement to guide the product launch, pricing, and inventory management strategy.

Product ownership and manage entire life cycle from strategic planning to tactical activities.

Analyze existing technologies, new technologies, market developments, and competition to identify product marketing opportunities.

Identify continuous improvement opportunities for product management processes.

Lead global meetings to discuss large rollouts with technology, Sourcing and Supply Planning to align on product readiness and launch dates.

Understand customers’ requirements and priorities to make right business decision.

Build relationships with and gain trust of customers by always meeting commitments.

Access competitor’s strengths and weaknesses and incorporate those into business strategy.

Anticipate industry trends, create innovative processes, and develop strategies that differentiate in marketplace and lead to new growth opportunities and revenue growth.

Drive the SIOP (Sales, Inventory Operation Planning) executive meeting.

Manage upfront event planning with Lighting sales understanding products, application, volume and timing.

Direct planning of all display builds at subcontractors in the US.

Take an active role in all milestone reviews; provide overall program timelines and business launch schedule.

Responsible for EHS requirements across Asia Pacific factories and laboratories multi-sites. Interface with OSHA and ISO14001 other government agencies.

Oversaw wide variety of global quality operations and activities of 250 engineers across all major design centers and more than 15 cross functional teams as well as many global support teams including R&D, ISC, sourcing, manufacturing, logistics, ISO9001, ISO 17025, CCC, FCC, FM and UL.

Designed, built, and certify to ISO 17025 the multi-million dollars (USD) qualification laboratory, certification centers, in Shanghai, Shenzhen, Nanjing, Chonan Korea and customer service repair centers in Shenzhen and Hong Kong.

Present the AOP and STRAP at the annual sales meeting in the United States to ensure supporting the double digit business growth.

Managed supplier quality team and developing and tracking metrics to translate into detailed reports and scorecards.

Experience organizing the data and converting this data to charts for leadership visibility, leading continuous improvement efforts through the use of statistical process control methods.

Responsibilities in cost management controls (Earns Values) and strengths in managing the suppliers for cost, schedule, and technical performance.

Product line business performance. Establish annual avionics product line business plan (revenue and operating profit income and ensure business execution to meet or exceed annual revenue and operating income targets.

Working with aerospace electronics team to manage and deliver the P&L.

Partner with France General Electric Medical System for Mammography machine for support regulatory compliance with FCC, FDA, UL etc.

Systems definition, analysis, and integration for military cockpit Avionics, fire control systems, boresight alignment fixture and mission systems.

Managed within budget and on schedule all activities of various aerospace programs (300 Million dollars’ program).

Excellent ability to communicate and interact positively with all levels of management, and customers.

Prepare and present executive level presentations to senior executives and military customers.

Experience in developing, analyzing, and maintaining performance data used to assess subcontractor cost, quality, delivery, efficiency and compliance performance.

Global mindset and team work spirit. Able to effect change through results, leadership and influence.

Managed failure analysis lab, service repair center, and led root cause analysis and report to the senior management team.

Experience

Asia Supply Chain Consultant – ARC International Inc. 2013-Present

(Products Management, Quality, Procurement, Inventory, Warehouse, Demand Planning, and Logistics)

Director of Asia Pacific Quality – Honeywell International 1999-2012

Program Manager – Lockheed Martin 1990-1999

Education

Business Analytics: From Data to Insights, University of Pennsylvania Wharton Executive Education

Technical Manager for Scientists and Engineers, MIT Sloan, School of Management

Six Sigma Green Belt Certification, Honeywell International Inc.

The cycle of Leadership, Honeywell International Inc.

Leadership Certification, Honeywell International Inc.

Lean Expert, Honeywell International Inc.

Bachelor of Science in Electrical Engineering, National Chiao-Tung University 1982

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