Property Manager Apartment
Resume:
Dawn D. Reid,
HCCP, CAM, CAPS
********@***.***
REGIONAL PROPERTY MANAGER
Profile: Multi-Site Property Manager with more than 20 years of experience is seeking a full-time opportunity with a forward-thinking dynamic organization to share my strengths in customer satisfaction, resident retention and working with corporate level and owners to oversee all operations dealing with financial performance with professional management. Professional Experience:
• Supervising and managing daily operations of multi sites, HUD, Tax Credit VHDA, HOME funded apartment communities.
• Maintains high standards of occupancy with a rating range between 95% to 98% due to exceptional community management and innovative marketing strategies.
• Successfully increased community occupancy.
• Implements cost saving maintenance programs resulting in reduced utility expenses.
• Oversees, completes and walks clients through apartment floor plans, selecting special options, background verifications, and all required leasing paperwork and disclosures.
• Manages an effective lease expiration program.
• Increased rents and collections to improve NOI; resulting in an average delinquency margin of less than 1%.
• Designs and develops creative advertising and leasing offers ensuring market presence.
• Determines eligibility for housing programs funded through HUD and VHDA.
• Responsible for overall Property Management, maintenance and complete punch inspections of all work by contractors and vendors.
• Investigates fraud and reports results to State and Federal Agencies.
• Completes annual inspections for: Occupancy, Lease Regulations, and other Standard Policies.
• Assists in handling and scheduling of ADA issues between Corporate, DOJ and residents. Financial Reports & Accounting:
• Plans and administers annual community budgets.
• Executes and maintains monthly budgets to ensure cost control.
• Performs payroll duties and scheduling for all full and part-time personnel.
• Accurately creates, prepares, and reports all operational and financial data to corporate management and owners. Effectively monitors all income, including delinquencies to ensure a margin of less than 1%.
• Adheres to strict guidelines and federal/state laws regarding Fair Housing and Equality Laws, Tax Credit requirements, VHDA, and HUD; while preparing reports and files for community audits and VHDA compliance at the corporate level.
• Creates weekly, monthly, quarterly and annual reports.
• Manages and approve all Account Payable and Accounts Receivable, which also includes rent collections and deposit reconciliation.
• Initiates legal action due to failure to pay and for non-compliance of Lease and Rules and Regulations set forth by State and Federal Agencies in coordination with Corporate Management. Human Resources & Office Management
• Performs all human resources management functions such as: creating job duty descriptions, interviewing candidates, completing paperwork, managing payroll, training staff, and completing performance reviews.
• Establishes and sets leasing goals for community and staff.
• Directs all full and part-time staff.
• Creates work schedules, training manuals, and also policies and procedures.
• Train staff and mentor junior staff.
• Prepare proposals and contracts for service/repairs and manages vendor accounts and vendor relations.
• Purchases supplies and maintains office inventory.
• Handle all invoices, purchase orders, and the general ledger. Customer Service:
• Resolve maintenance issues, resident complaints or concerns, and negotiates with clients.
• Promote new resident services to include monthly resident activities.
• Implemented new computer software for contact between prospects and residents.
• Installed a very successful pay online feature through existing software. Core Competencies:
Trained in ADA, Fair & Equal Housing, HUD, VHDA,HCCP, and Landlord Laws & Regulations, Payroll, Human Resources, Property Maintenance, Corporate Audit & Tax Compliance, Policies & Procedures, Financial Reporting, Budget Execution, Vendor & Contractor Account Management, Office Management, Inventory, Accounting, A/R & A/P, General Ledger, Automated Leasing Software, VA Realtor’s License, Customer Service, Exceptional Communication Skills, and Ability to Multi-Task.
Professional Work Experience:
• February, 2019 – present, Multi Site Property Manager including Retail space, AHC Management
• January 2013 – February,2019, AHDC Portfolio (Multi sites, Retail and Condo Association), Property Manager, SL Nusbaum Realty Company.
• May 2012 – January 2013, Business Manager/Community Manager, Hercules Real Estate Services.
• June 2007 – March 2012, Community Manager, S.L. Nusbaum Realty Company.
• May 2003 – June 2007, Licensed Virginia State Realtor.
• 1999-2003, Property Management
Education & Professional Licenses/Certifications
• 2019 Tax Credit Compliance – AJ Johnson
• 2017 NAA - CAPS
• 2015 NAA – CAM
• 2013 HCCP -VHDA
• 2013 Virginia Real Estate Licensed
• 2012 Fair Housing – VHDA Completed the Grace Hill Program
• 2011 Tax Credit Compliance – SL Nusbaum Realty Company
• 2015-2003
• Fair housing and Ethics Training for continued education for licensing requirements.
• Weichert – Realtor Training Course
• Weichert – Fast Track Program
• Fair Housing Training
• Mortgage Program Information training
• Quadel – Assisted Housing Manger
• 1999-1986 - Fair Housing Training
• RAM – Registered Apartment Manager
• ARM – Assisted Resident Manager
• COS – Certified Occupancy Specialist
• Graduate of Mount Vernon High School – General Studies Diploma Professional references
Jim Ginnell, VP S.L. Nusbaum 804-***-****
Ann Sullivan, RPM, S.L. Nusbaum 703-***-****
Karla Gonzales, PM 540-***-****
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