Front Desk Receptionist

TW Tigan Welch

Mannington, WV ***** 612-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. SKILLS Decision-Making Abilities

Sensitive Information Handling

Call Forwarding

Telephone etiquette

Office administration

Skilled in Software

Verbal and written communication

Filing

Cash Handling

Administrative support

Mail handling

Bookkeeping

WORK HISTORY FRONT DESK RECEPTIONIST 09/2018 to 05/2021 Aurora Spa Minneapolis, Minnesota

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Transcribed phone messages and relayed to appropriate personnel. Used internal software to process reservations, check-ins and check-outs. Escorted clients to correct spa areas including treatment rooms and offices. Communicated with spa team members if clients canceled or changed appointment times.

Developed relationships with guests to meet client needs and encourage repeat service.

Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots. SALES ASSOCIATE 11/2019 to 12/2019

Sally's Beauty Supply Apple Valley, Minnesota

Helped customers locate products and checked store system for merchandise at other sites.

Prepared merchandise for sales floor by pricing or tagging. Engaged with customers to effectively build rapport and lasting relationships.

Solved customer challenges by offering relevant products and services. Increased sales by offering advice on purchases and promoting additional products.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Maintained records related to sales, returns and inventory availability. MANAGER 05/2019 to 10/2019

Canterbury Park Shakopee, Minnesota

Accomplished multiple tasks within established timeframes. Developed and maintained relationships with customers and suppliers through account development.

Maintained supply levels in counter and customer areas to meet typical demands.

Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores. Recommended products based on solid understanding of individual customer needs and preferences.

Controlled line and crowd with quick, efficient service. EDUCATION Diploma 06/2019

Rosemount Senior High School, Rosemount, MN

Bachelors Graphic Design EXPECTED IN 05/2025

Maryville University, St Louis, MO

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