Private household manager/pa

BIANKA HALL

Tel: 079**-***-***

email: ************@*****.***

PROFILE

Excellent in organizational, operational & supervisory skills which enhance employee skills to produce quality work.

Ability to supervise staff with emphasis on effective training and open communication.

In depth knowledge of house maintenance, childcare arrangements, chauffeuring and casual cooking, therefore being able to step into other people’s role should the occasion arise and ensuring that an employee absence does not effect the smooth running of the household.

Skilled at leading and working within the team to produce events that promote employer’s vision and objective. Arranging venues, booking equipment and refreshments and dealing with materials & correspondence relating to corporate meetings.

Always on top of financial accounts and budgeting, household inventories, supply control planning for formal events and entertainment. Up to date with all household outgoings.

Taking care of business schedules & travel arrangements and caring for household’s guests and visitors.

Each and every day is different from the previous. This career provides me with constantly varying experiences, opportunities and challenges. The greatest accomplishment is an effortless work and doing good for my principles & contributing to the betterment of their home and family.

QUALITIES

Good listener, exceptional people skills, excellent organizational skills, confident, committed to thrive and loyal.

I have an excellent personal presentational skill and thrive in public speaking & representing my principals.

Discretion is a " must have skill" dealing with confidential information & demonstrating discretion, coupled with trustworthiness and reliability is a key.

I value soft skills like etiquette, personal presentation, listening and top-notch communication skills, kindness and caring, decision making & enthusiasm for taking on a responsibility.

I swear by happiness, integrity, love, character, manners, respect, morals, trust, patience, class, common sense and dignity.

PRIVATE HOUSEHOLD MANAGER

Esher, Surrey

2012 - present

1.This position is a mixture of business and private support. This is an extremely busy family who travelled a lot and needed someone who always makes a difference to their life’s by keeping two steps ahead of them.

2.Daily communication with principals to keep up-today with necessary & last minute requirements as well as weekly & monthly reports to keep principals updated.

3.Managing stock and maintaining up-to-date inventories of wine & beverages, food and cleaning and gardening materials for all household staff.

4.Shopping for food, supplies and other requested items whilst building a rapport with local organic suppliers.

5.I am responsible in overseeing smooth running, general up-keep and maintenance of private residences.

6.Running a busy and ever-changing family diary & managing staff (driver, housekeeper and gardener and other contractors) & handling incoming and outgoing correspondence, including post, emails & faxes.

7.Booking holidays & travel arrangements, travel and visas & arranging hotels and chauffeurs and being able to change itineraries and arrangements easily without fluster.

8.Making arrangements for parties, events and private family gatherings.

9.Scheduling home maintenance and repair work & supervising projects.

10.Sourcing personal clothing, shoes, accessories and bags & maintaining their pristine condition at all times. Flower arranging.

11.Household budgeting & regular outgoings: gas & electric, phones, cars, stationary and corporate gifts & many more household outgoings.

12.Daily visual checking of both inside and outside the house and overseeing household staff including hiring, payroll management, performance review.

13.“Swiss army knife“ person. Taking on duties of valet, chef, housekeeper, nanny, pet minder, gardener or chauffeur if required.

14.Ensuring efficiency, harmony and high morale throughout the household. Honesty and transparency are vitally important to me. I always let my staff know what I expect of them, recognise the work they do and make them feel part of the decision-making process.

15.I'm not a chef. But I'm passionate about food - the tradition of it, cooking it, and sharing it. If chef is off, I offer a menu with lots of options for people with different meal requirements (low carb, vegetarian & vegan, Mediterranean, gluten free & keto). I love cooking hidden-veg recipes for children, teenagers and fussy eaters.

16.Looked after & supervises 2x boys 11 & 9 whilst parents were on business trips.

Engaged in after school activities including sport practice.

Helped them to complete homework assignments and school projects.

Promoted good behaviour by using positive & can do approach.

Scheduled doctor, dentist and haircut appointments.

Liaised with schools and kept up to date with all homework, after school activities & trips.

Kept school uniforms & sports equipment pristine and always ready to use.

17.Animal lover

Links of London

2007 - 2011

(Duke of York Square, London)

Store Manager/ Training Manager and Corporate Manager

1.Achieved a revenue growth from £750K to £1.5M per year. Won "trip to New York" award.

2.Consistently ranked among the highest in sales. Using strong presentation skills to sell luxury items in a slow economy as well as creating an effective working team that is focused on achieving the company’s targets on time and within budget.

3.Empowering staff to take a proactive role in the store's success & always making my staff feel wanted and appreciated.

4.Supervised staff of 10, involving recruitment, staff training, advertising, in-store promotions, payroll and health and safety, workflow, quality control, conflict resolution and review processes.

5.Cultivated excellent relations with customers and significant repeat business.

6.The retail industry is fast-paced and sales driven. I was able to hold my own under pressure, by leading by example, increasing sales without increasing budgets & enthusing my staff and multi-task effectively.

Swarowski

2002 – 2007

Store Manager & Corporate Manager

(Perrywood Business Park, Salfords, Surrey)

1998 - June 2002

Thorntons Plc

1999 – 2002

Area Support Manager

EDUCATION & TRAINING

• University of Cambridge (Cambridge proficiency English Examination)

• Richmond Adult Community College International Relations Business Administration

• Minerva College (A-levels: German, English, Czech, Economics)

• First aid trained & up to date – April 2021

•Training in cross infection & hygiene -April 2021

• Fire marshal – up to date training April 2021

• Business driving license since 2002 (clean license)

• DV checked May 2020

British & European current passport holder

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