Customer Care Call Centre

Motivational letter

My name is Leah-Zoe Thomas and would like to express my interest in applying for the position.

I've worked in the sales environment for the last four years now and I can say I have great customer care skill and personal skills regarding clients. I am talkative and firm with my approach. I have strong administration skills, interpersonal and customer facing skills, assertive and resilient, proactive, clear, timely and effective communication skills both verbally and in writing, I am able to work well independently as well as I have required computer skills as I have completed my End-User Computing module in my first year of studies.

I currently have a diploma in HRM from Damelin C.C and intend on studying further towards my degree. As for the I would be exposed to the HR environment as well along the basic understanding of the administrative side of the business. I know that it would aid my growth for my future and the road leading up to it.

I Si'bongile (Assistant and HOD of Documentation) hereby submit my motivation for Leah-Zoe Thomas for this position.

Leah is an outspoken person with a strong personality. She is more than capable of handling the duties that are required. She has a good head on her shoulders and will fit in perfectly. This role will give her the experiences to grow within the company as well as teach her the basic administrative duties that lie ahead. I motivate for Leah as I've come to know her and see her passion to work and grow. This is the step she needs to work herself up and towards her future.

Leah has displayed good communication skills, interpersonal skills and I've seen and heard about her determination to grow.

Curriculum vitae of

Leah-Zoe Thomas

Personal details

Name: Leah- Zoe

Surname: Thomas

Identification number: 980**********

Address: 29 Portulaca Crescent Belhar 7493

Cell number: 073*******

Education

School: Parow High School

Highest grade passed: 12

Year: 2015 Subjects.

•English

•Afrikaans

•Mathematics

•Tourism

•Business

•Biology

•Life orientation

Tertiary education- Complete

Establishment: Damelin City Campus

Course: National Diploma in Human Resource Management

Year: 2017- 2019

Subjects

•Human Resource Management 1,2,3

•Psychology 1,2,3

•Accounting

•Mathematics

•End-User Computing

•Business Ethics

•Communication Management

•Training Management 1,2

•Micro/Macro Economics

•Management and Principles

•Industrial Relations 1,2

•Project Management

•General Management

(Studies complete- awaiting Physical Diploma)

Workinq experience

Donna- 2015- I worked at Donna in Tygervalley Mall, during the December holidays. I was appointed as a sales associate. My duties were to.

•assist the customers

•unpacking boxes, housekeeping

•I worked on the point-of-sale system, merchandising, helped with visual displays

•Stock taking.

Promotional Work- NI City-2015

TFG call Centre- Telemarketinq. (2016-2019)

•Deliver prepared sales talks

•Reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes Explain products or services and prices.

•Answer questions from customers

•Obtain customer information such as name, address, and payment method.

•Enter orders into the system.

•Admin

•I would help the supervisor with work

•Achieve monthly targets to make incentive

I was awarded the award for Top Agent in October of 2018.

National Debt Advisors — Led Gen. 2020-2020

•Deliver prepared sales talks

•Reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.

•Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes

•Explain products or services and prices.

•Answer questions from customers

Obtain customer information such as name, address, and payment method

ACDS Grimms CC – HR assistant 2020-present

Acting as a first point of contact: dealing with correspondence and phone calls

Managing databases and filing systems

Compiling and maintaining paper, digital and electronic employee records, including holiday and sickness leaves

Collating and filing expenses

Answering calls and liaising with clients competently

Conducting research

making arrangements for the advertisement of vacancies

negotiating contracts

Processing payroll and assisting with the documentation of employee compensation and benefits

Taking notes and writing minutes during meetings

Signs for delivered packages and distributes them to the appropriate recipient

Entering employee data into computer database

Covers reception upon occasion

Photocopies, scans, and files appropriate documents

Assisting HR with the process of recruitment, including vetting candidates, assisting with interviews and issuing employment contracts

screening candidates and drawing up shortlists of candidates to be interview.

Skills and abilities

•Strong administration skills

•Interpersonal and customer-facing skills

•Assertive and resilient

•Proactive

•Clear, timely and effective communication skills both verbally and in writing

•Able to work well in groups and independently

•Computer skills

References

Wiedaah Fagodien- TFG - 084-***-****

Mogamat (Ethan) - NDA - 068-***-****

Chloe Wilson – Grimms - 078*******

Contact this candidate