Qms reception sales customer service

CURRICULUM VITAE

OF

CHRISTLE LOLLAN

I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. In my previous role as Internal Sales, I demonstrated the ability to work under intense pressure, with all products and services to customers from all backgrounds, handle customer complaints and solve problematic situations as and when they arose.

I am a committed, friendly and hardworking in Customer Service with a passion for providing excellent customer service at all times. always having the needs of the customers and the reputation of the organisation at heart. I have dealt with customers’ enquiries and complaints face-to-face, over the phone and via email. My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organisation that I work for.

Experienced and professional ISO Management Representative seeking employment with a reputable company in which my skills and knowledge can be fully utilised for the bettering of the establishment

PERSONAL DETAILS

SURNAME: Christle

FIRST NAME: Lollan

DATE OF BIRTH: 20 February 1986

CELL NUMBER: 062*******

ID NUMBER 860**********

RESIDENTIAL ADDRESS: 09 Paraberg street

Eldorado Park

Ext 2

1812

EDUCATION AND TRAINING

Grade 12 Missouri Secondary School

2003

COMPUTER LITERACY

MS Word – advance

MS Excel – advance

Outlook –

Pastel Evolution

Quick Easy

SHEQ

COURSES

MS Word

MS Excel Level 1 & 2 AND ADVANCE

Outlook

Done at Lasercom – MCOT Corporate Training

Edcon Remedy Training

ISO 9001:2015

SHEQ

Basic Fire Fighting

SHE rep

EMPLOYMENT HISTORY

COMPANY: B Digital

DATES OF SERVICE: 2005-2008

POSITION: Receptionist/Admin Clerk

RESPONSIBILITIES: Responsible for:

Operating the Opticon switchboard

Reception duties

elivery via e mail

Processing work tickets

Data capture of stock reports

Ordering of stock and stationery

Filing and faxing

PA duties for manager

Organizing refreshments for Boardroom meetings and functions

Client liaison re queries, invoices progress of jobs

E-bdn functions:

Ensuring quality of mail

Reconciling mail payments to the Post Office

Monthly reports and processing of waybills

REPORTS TO: Manager Donavan Bessit

REASON FOR LEAVING: Resigned

COMPANY: Bakwena

DATES OF SERVICE: 2004-2005

POSITION: Machine Operator

RESPONSIBILITIES: Responsible for:

Operating Envelope printing

Operating Gestetner Machines

Operator on the Kern Machine

REPORTS TO: Luke Townsent

Reason for leaving Company closed

COMPANY: Lasercom Bytes now Bought over by Insidedata

DATES OF SERVICE: October 2008 -2015

POSITION: Controller/ Client Services AE

REPORTS TO: Beverley Lewis (Supervisor)

CONTACT NUMBER: 011*******

RESPONSIBILITIES: Responsible for:

Client liaison Dealing with both external and internal clients

Telephonic Feedback to clients on all current and completed jobs

Sending a Status form to client detailing from the Start to End of Job status

Keeping the client informed at all times regarding the progress of their run

Making sure that feedback to client is done on a regular basis and that calls from client is returned as soon as possible

Other Responsibilities

Informing IT, Development & Ops on all new instructions from clients

Making sure that all client requirements have been met and approved by client before submitting the job for printing. All proofs must be proof read before sending to the client for signoff

Assisting sales with stock by forwarding stock counts to Sales and alerting them to re-order when necessary.

Making sure that all stationery have been requested from Stores when a job have been booked in

Follow-up during and after printing and alerting the relevant parties to any problems.

Starting a status form at the start of the job, detailing all the work that is undertaken by the various departments. Making sure that everything we have done for the client is accurately billed

Sending an End of Job update to client at the end of the run. The End of Job status form should detail all the work done e.g Letter Setups, data manipulations, authors changes, finishing, Stationery and Envelopes stock counts, collection and delivery charges.

Supply mailhouse with logs or counts for mailing purposes

Confirm with the mailhouse if they were briefed by Sales person on new jobs., if not arrange with Sales to brief mail house

Brief the mailhouse on any NEW instructions for EXISTING jobs.

Follow-up with Sales on PAMMS expiration dates and renewals.

Assist sales by making sure that Laser Requirements on EXISTING jobs is still the same, if not make sure that the latest requirement form have been supplied by the Sales person and given through to the relevant departments.

Relief at Reception

COMPANY: Lasercom Bytes

DATES OF SERVICE: 2011

POSITION: Internal sales

REPORTS TO: Mario Pereira (Manager)

PERIOD 2 YEARS

CONTACT NUMBER: 011*******

RESPONSIBILITIES: Responsible for:

Assistance to all sales

Ordering off new stock

Quick and easy quotes

Scheduling PO

General office administration

Invoicing

Company Name Insidedata

Position Mailing Coordinator

Duties Capturing of Timesheets / Clocking Sheets

Scanning of Job Cards

Supervising Mailroom Admin

Capturing Daily, Weekly & Monthly Reports

Capturing Of Daily Delivery Schedules

Presenting Of Updates in Daily Morning Meeting

Salary Payroll Inputs: Wages & Salaries

Running monthly recons for different clients

Logistics Supervisor Overseeing and monitoring

Period 1 year

Contact Person Jongy Mathebula

Contact Number 011*******

Company Name Insidedata

Position ISO Management representative

Duties Drive and monitor the company ISO9001:2015 QMS [Quality Management System]

Plan and implement the ISO9901:2015 QMS

Assist departments in the execution of their QMS plans and duties

Train staff as to their QMS responsibilities

Convene QMS meetings

Internal audit of company departments

Prepare departments for external audit

Attend external audit as the company representative

Manage and monitor non-conformities with respect to the QMS procedure

Follow up the Corrective and Preventative actions

Promote opportunities for QMS improvement within the organisation

REPORTS TO: Beverley Lewis (Supervisor)

CONTACT NUMBER: 011*******

Contact this candidate