Relations Manager Document Control
Resume:
Abigail Matsusa ***** Tynwald Lot *, Harare
Cell: 071*******/077*******
Email: ***********@*****.***
Bio Data
Date of Birth 08 May 1992
Sex Female
Nationality Zimbabwean
Marital status Married
Identity number 63-1473859D28
Languages English, Ndebele, Shona, Sotho
PERSONAL SUMMARY
A hardworking, well-mannered and friendly personality with a positive attitude to work. Able to uphold high standards of customer service and speed whilst at the same time adhering to a company’s regulations and procedures. Experience of working in a fast-paced retail environment and having a proven track record of working under pressure. A quick learner who strongly believe in the virtues of being honest and committed for a successful career development.
WORK EXPERIENCE
Previous Employer: Zimbabwe Women’s Resource Centre and Network Duration: March 2020 – March 2021
Position: Programmes Intern
Responsibilities and Duties:
1. Capacity Building (Training and Sensitisation)
• Logistics - preparation of concepts including logistics notes, organising venues, stationery, liaison with participants as appropriate
• Manage the resources of the project effectively, including budget management, and ensure there is optimum value for money
• Maintenance of the Monitoring and Evaluation System - Monthly Tracker, Pre and Post Evaluation, Recording and Analysis
• Dissemination of Information including sharing reports etc.
• Undertaking targeted training sessions, as appropriate 2. Advocacy
Citizen Engagement
• Workshop and meeting logistics
• Drafting Concept Notes
• Monitoring the implementation of projects to ensure effective execution
• Liaison with project participants, as appropriate CURRICULUM VITAE FOR ABIGAIL MATSUSA
Building Knowledge Capital
• Undertaking comparisons for identified experts.
• Print, design, and layout of publications (identification of service providers)
• Contributing to publications, assists with the editing as necessary. 3. Research and Analysis
• Packaging and dissemination (hard copies, communication, messaging using tools) of information.
• Logistics - collation of information, checking of sources etc.
• Maintenance of the Monitoring and Evaluation system 4. Fundraising
• Contributing to proposal writing
• Networking
• Support in resource mobilization for the other related projects. 5. Data Collection
• Collecting data from internal and external sources for the specified research topic
• Compiling and analysing data
• Presenting findings to management
• Ensure that all data is accurate and properly organised.
• Rapporteur [minute taking]
Previous Employer: Braeside Spar
Duration: Nov 2016 – January 2020
Position: Receptionist/Customer CareRelations/Administrator Responsibilities and Duties:
Responsible for supporting the company's clients at all levels as a Customer Relations Manager. Ensuring that all customers grievances are resolved amicably as well as taking care of reception and Administrational Duties
Customer care relations
• Providing Customer Service to huge Companies and managing their accounts
• Providing Customer statements and Ledgers at the end of the month
• Giving Quotations and checking product availability
• Events Coordinator [ planning and attending workshops,]
• Handling complaints and enquiries from the customers
• Assisting in shop sales
• Marketing the Spar Brand.
Administration
• Ensuring the office is always neat, clean and presentable
• Providing support to the director and managerial staff
• Making travel arrangements for the Director and Managerial staff
• Day to day office management
• Co-ordinating internal/ external cleaners
• Co-ordinating the driver
• Arranging for clean-up campaigns
• Arranging for contractors to attend to repairs and maintenance needed. Receptionist
• Manning a switchboard, receiving, routing all incoming and outgoing calls and keeping a log
• Receiving, sorting and dispatching of all mail- incoming and outgoing
• Faxing and emailing as requested
Previous Employer: Towers Nest Pharmacy
Duration: January 2016- November 2016
Position: Administrator/ Receptionist
Responsibilities and Duties:
• Provided Front desk reception duties for the office which included handling of all phone calls and managing internal & external customers timely and professionally.
• Collected and distributed all incoming mail and courier items
• Assisted in General Office administration.
• Provided full admin support to the team and department
• Performed data-entry, documentation, printing and filling duties
• Maintained a proper and user-friendly filling and document control system for recording.
Previous Employer: Braeside Spar Supermarket
Duration: September 2012- February 2013
December 2013- February 2014
November 2014- February 2015
Position: Cashier
Responsibilities and Duties:
Worked on a cash register in a large busy store providing a high quality, customer driven service and acting as the first point of contact for customers. Helped to build the business by engaging in a polite and friendly way with every customer. Duties:
• Providing customers, a personalized, friendly and efficient cashiering service.
• Taking payments from customers via cash and credit cards.
• Entering purchases into a cash register then calculating the total purchase price.
• Responsible for the accurate and timely allocation of cash.
• Identifying potential sales leads and referring them to colleagues.
• Undertaking till balancing & administration activities in an efficient manner.
• Helping to resolve customer complaints.
• Assisting with shelf stacking, sticking prices on items etc. KEY SKILLS AND COMPETENCIES
• Enjoy working with figures.
• Able to follow a routine and adhering to procedures.
• Engaging in continuous learning in order to broaden knowledge and experience.
• Able to remain calm and relaxed under pressure.
• Highly focused on providing customers with a good experience. ACADEMIC QUALIFICATIONS
Advanced Level
Roosevelt Girls High
Divinity B
History B
Geography E
Ordinary Level
Roosevelt Girls High
Bible Knowledge A
Shona B
English B
History C
Geography C
Science C
Fashion and fabrics C
Women’s University in Africa
Honors Degree in Sociology and Gender.
Degree Class: 2.1
REFERENCES
Mr Brighton Mukundwi
Human Resource Manager
Mr. Tendai Nyimo
The Director
Ms. Dorothy Hove
The Director
Braeside Spar
1 Horatio Avenue,
Braeside
Harare
Towers Nest Pharmacy
Shop 18B ZB life towers
Corner third and Jason Moyo
Harare
ZWRCN
288 Corner 7th and H.Chitepo Ave
Avenues
Harare
Supervisor Tills: Mr. Aleck
Tel: 071*******
Supervisor: Mr. Albert
Tel: 077*******
Supervisor: Ms. D Makamure
Tel: 077*******
Contact this candidate