Operation Manager

GAYATRI JUNEJA

Address: ** * ****** ******, *********, Punjab

Mobile: -+91-991*******, 018*-******* Email: **************@*****.**.**

CAREER OBJECTIVE

To secure a promising position in corporate world that offers both a challenge and a good opportunity for growth. Work for the profit of organization so that it will help me to achieve my growth & goal.

PROFESSIONAL QUALIFICATION

MBA with dual specialization in HR & IT from Punjab Technical University

PROFESSIONAL EXPOSURE

Working with “Shri Ram Life insurance Co.Ltd as Regional Operation Manager (July 2009- till date)

Handling Team of three states Punjab Himachal and Haryana (17 to 18 Branches)

JOB RESPONSIBILTY

Initial scrutiny of High Net worth Individuals.

Control on Regions Receipting, banking, scanning and linking of proposals, maintaining accuracy ratio.

Endorsement. Resolving Internal and external customer’s queries, requests.

Financial compliance, archival and renewal management.

Recruitment of ON-ROLL employees for the region.

Handling all the HR and Admin Responsibilities.

Office Management.

Link Between the company and employees of the branch.

In 2015 got the Tag of Sr Branch operation Manager.

Promoted as a Branch Operation Manager in July (2012-2014)

JOB RESPONSIBILTY

Handling Team of Punjab Region Branch Ops Executives and their operation Work.

Prepare Zonal MIS on Daily Basis

Productivity and overall performance of Cluster operations staff.

Cost incurred to run operations at branch level.

Relationships with external and internal sales staff

Training needs of branch operations staff.

Prepare issuance report on daily Basis

Handing All Hr & Admin Related Work.

Promoted as a Sr Branch Operation Executive (2010 - 2012)

Joined Shri Ram Life Insurance as Branch operation Executive on in 2009.

Job Responsibilities: -

Basic underwriting of proposal form and KYC of Customer.

Arrange Issuance MIS on daily basis.

Sharing of MIS on daily basis.

Handling of HR, Finance and Admin work also.

Handling branch Petty Cash.

Worked with Access Corporate Services as a HR since May 2006 till July 2009.Its a BPO of Insurance.

JOB RESPONSIBILITIES

Recruitment and provide Training to the team.

Taking First round of interview.

Preparing & delivering presentations to employees keeping a regular contact with them and for motivating them.

Taking care of team as well as personal targets.

Cross Check on Salaries and incentives sheet.

Setting the targets for team, motivating them by giving them rewards for weekly achievements

SUMMER INTERNSHIP PROJECT

“Organization Decision Making Process” Case Study –

The main objective of this report is to study how organization takes their decision. To know whether decision taking by organization satisfies the workers needs. The final conclusion is that all the important decisions are taken by top management only in the organization. And most of the executives are not satisfied with whatever decision taken by organization.

Recommendation

All the decision taken by management should be very quick with the involvement of junior manager and workers.

Decision involving team will yield good result in organization.

To consult the people who all are working at the root level.

Management decision-making should be publicly taken.

ACADEMIC PROJECT UNDERTAKEN

Recruitment Selection Training & Development

Project report on recruitment & selection.

ACADEMIC QUALIFICATIONS

QUALIFICATION

BOARD/ UNIV.

COLLEGE / SCHOOL

YEAR

%

MBA( HR & IT)

Punjab Technical University

Punjab Technical University

2007-2009

65%

BSC-IT

G.N.D.U(Amritsar)

HMV college, Jalandhar

2005-2007

61%

XII

PSEB

HMV college, Jalandhar

2004-2005

62%

COMPUTER PROFICENCY

Good command on MS Office (Word, Excel, Power Point)

Good command on Internet Programming

Visual Basic

C,C++

Oracle

KEY SKILLS AND ATTRIBUTES

Good communication and interpersonal skills.

Not easily discouraged

Strong leadership skill

Target oriented personality

Hard working, Enthusiastic and Honest.

EXTRA CURRICULAR ACTIVITIES AND HOBBIES

Listening to Music.

Cooking.

LANGUAGE PROFICIENCY

Hindi.

English.

Punjabi

PERSONAL DETAILS

Father’s Name : Gulshan Juneja

Mother’s Name : Neelam Juneja

Date of Birth : 30th October 1986

Marital Status : Married

Sex : Female

Nationality : Indian

Declaration

I hereby declare that the above-mentioned information is correct up to my Knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

(GAYATRI JUNEJA)

Contact this candidate