Floor Staff Operations Manager
Resume:
CURRICULUM VITAE
PRIVATE AND
CONFIDENTIAL
LIESL NATIVEL
PERSONAL DETAILS
NAME : LIESL
SURNAME : NATIVEL
MARITAL STATUS : SEPARATED
I.D. : 780-***-**** 081
HOME ADDRESS : ** ***** ******
*** *LANDFORD ROAD
NORTHRIDING
2188
NATIONALITY : SOUTH AFRICAN
LANGUAGE PROFICIENCY : ENGLISH
FRENCH
AFRIKAANS
DRIVERS LICENCE : INTERNATIONAL VALID LICENCE
HEALTH : EXCELLENT
CRIMINAL OFFENCES : NONE
CONTACT DETAILS : +27-71-450-****
EDUCATIONAL DETAILS
HIGHEST STANDARD : MATRIC - 1996 (SOUTH AFRICA)
SUBJECTS : ENGLISH (HG) *
AFRIKAANS
ART
ECONOMICS
BIOLOGY
HISTORY
(* denotes distinction)
TERTIARY EDUCATION
DEGREE : B.A. Language Degree (BAC +5) (6MONTHS ENGLISH LITERATURE TO COMPLETE)
SUBJECTS TAKEN :
ENGLISH
PSYCHOLOGY
AFRIKAANS
FRENCH
LINGUISTICS
POLITICAL SCIENCE
COMPUTER LITERACY
MS OFFICE
BRILLIANT ACCOUNTING
EMPLOYMENT HISTORY
(In order from current or most recent position)
NAME OF COMPANY : EXECUJET AVIATION GROUP POSITION HELD : OPERATIONS MANAGER - AVIATION SERVICES DIVISION
DATES OF SERVICE : DECEMBER 2001 – 03 JULY 2008
MAIN JOB FUNCTIONS : * Develop and drive business
strategy for growth
*Develop and maintain sound
marketing strategy
*Prepare and maintain accurate
budget and business plan
*Minimise Debtors and ensure
good creditor relationship
*Drive positive monthly cash flow
policy
*Effectively manage a continuous
improvement policy
*Ensure monthly financial reports
are on time and accurate
*Formulate and review policies
and procedures
*Oversee account queries of
clients and suppliers
*Build network opportunities for
new business
*Negotiate competitive prices with
main suppliers to improve
competitiveness
*Identify and organize relevant
training for staff
*Authorize stock requests
*Advise and assist staff on
personal issues
*Develop effective team work and
operational strategy
*Maximize sales, profit and
product through people to ensure
superior customer service
This was a very high profile position seeing to the needs of international world known celebrities and President’s. NAME OF COMPANY : HEALTH & RACQUET CLUB
POSITION HELD : MANAGER (part-time, early mornings,evenings and weekend)
DATES OF SERVICE : JANUARY 1997 –NOVEMBER 2000
MAIN JOB FUNCTIONS : *Started as Receptionist –
responsible for accessing of
members as well as admin duties
*Promoted to Service Manager
where responsible for member
queries and problems and the
effective resolution thereof
*The efficient running of
Reception
*Management of floor staff
*Supervision of maintenance of
general gym equipment
*Working closely with the
Operations Manager, dealing with
the maintenance side of the Club
and the maintenance budget
REASON FOR LEAVING : H&R went into liquidation
NAME OF COMPANY : TRUWORTHS
POSITION HELD : Sales Assistant / Floor Assistant (Temp) DATES OF SERVICE : FEBRUARY 1997 – APRIL 2005
MAIN JOB FUNCTIONS : *Assistance in jewellery
department
*Sales consultant of Estee Lauder
and Aramis products
*Assisted with the launch of
Tommy Girl Fragrance
*Cash Desk
REASON FOR LEAVING : Better offer at H&R Club
FROM 2008 - 2019 :
* MOVED TO EUROPE
*ASSISTED MY HUSBAND WITH THE EFFECTIVE RUNNING OF 10 CALL CENTRES ACROSS THE GLOBE THAT BELONGS TO HIM AND MYSELF. THIS RANGED FROM ADMIN DUTIES I.E DEBTORS
CREDITORS, SOLVING CUSTOMER QUERIES, MANAGING A STAFF COMPLIMENT OF 500 STAFF IN MOROCCO, MADAGASCAR AND SOUTH AFRICA
*2014 - 2016 - OPENED CALL CENTRE AND CHARITY FOUNDATION WORLD CALL FOR HELP IN JOHANNESBURG AND WAS
RESPONSIBLE FOR THE EFFECTIVE OPERATION OF THIS
FRANCOPHONE CALL CENTRE DEALING WITH STAFF PROBLEMS, IT AND SERVER ISSUES AND THE UPDATING OF THE FOUNDATION DATA BASE WEEKLY.
* PRESIDENT OF A CHARITY FOUNDATION IN BELGIUM FROM 2016
- 2019 - ENFANTS D’URGENCE.
I WAS RESPONSIBLE FOR THE PROJECTS AND TO ENSURE THAT THE FUNDS WERE INDEED SPENT CORRECTLY ON THE VARIOUS PROJECTS DONATED TO US.
*2017 - OPENED CHOCOLATS BELFONTAINE IN BELGIUM,
LUXEMBURG AND FRANCE. I AM CURRENTLY STILL THE OWNER OF THE TRADEMARK AND COPYRIGHTS TO THIS COMPANY.
REASON FOR RETURNING TO SOUTH AFRICA - DIVORCING
2019 : COMPLETED BASIC AND ADVANCED ACTING COURSES WITH BRUMILDA VAN RENSBURG ACTING ACADEMY WITH 81% SUCCESS RATE.
I HAVE HAD PARTS IN NEW TV SERIES BEING SHOT CALLED LABOUR OF LOVE AND ALSO HAD FEATURE ROLES IN BINNELANDERS AND LEADING ROLE IN ROCKVILLE SEASON 5 AND IN LEGACY SEASON 2. ACHIEVEMENTS
Appointed as EMPLOYEE OF THE YEAR at ExecuJet in 2003 REFERENCES
* Etorre Poggi – Managing Director ExecuJet South Africa
* Peter Viljoen – Chief Pilot, Kingdom Holding Company
* Anice Barnard Kruger - mother of burn victim Pippie Kruger
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