OMOLOLA AKINSEYE adonn6@r.postjobfree.com 080********, 081********

A highly motivated professional with about 6 years extensive experience in Customer Service, Business Operations, Sales and Retail Management, Marketing, General Office Administration and Human Resource Management.

Experienced in HR generalist affairs, including employee recruitment and retention, staff development, training, on-boarding and off boarding; very efficient at achieving organisational goals through firm leadership abilities; possesses brilliant managerial capabilities and has a proven ability to understand and strategically meet business needs.

Technology: Skillful in the use of Microsoft Office applications, familiar with social network and highly experienced in data computation.

Good Communication abilities Report Writing Recruitment

On boarding Skilled in Coordinating Strategic planner

Excellent Administrator Performance Management Conflict Management

Employee Relations Business Support Sales management

Financial Management Customer Service Training

ACCION MICROFINANCE BANK

HEAD OF CUSTOMER SERVICE January 2018 – 2019

Managed the centre and ensured that organisational goals are achieved

Supervised the centre staffs

Ensured the centre provided excellent customer service.

Achieved quarterly sales target.

Prepared daily, weekly and the monthly reports

Coordinated weekly meetings

HEAD OF BANK OPERATIONS January 2019 – January 2020

Supervised the centre to achieve excellent customer service.

Charged with the responsibility of attending to customer and resolving their issues.

Acquired high value customers and maintained them to stay with bank.

Utilized my customer data base to generate revenue.

Helping and making it easy for clients to locate products.

Representing and maintaining the image of the organization in Positive ways

Query resolution on subscriber’s issue.

Ensure day to day smooth running of all business activities

MANAGER DSTV, ADO -EKITI January 2014 – April 2016

In my role, I supervised a staff of 6, I ensured quality customer service and managed day-to-day operations ensuring sales and client service objectives are met. I was also responsible for the administration of the personnel functions at the branch level including team member relations, work scheduling, performance evaluation, orientation and training and ensuring compliance with company policies.

Managed a team of six; improved sales and revenue growth and had a track record of surpassing set sales targets.

Reviewed complaints and ensured that all processes have been utilised to ensure prompt resolution.

Managed the documentation and storage of customer data/interactions for audit purposes.

Supported the Human Resource department at the headquarters in the recruitment, training, induction etc.

Provided insight gained from customer interactions for quality service improvement.

Delivered hands-on leadership, guidance and support to a highly effective team in daily operations.

Ensured that sales statistics and reports are forwarded to management and maintains awareness of market trends in the Industry.

Managed sales, cash disbursement, stock management, reconciliations and retirement.

Supervised subscriber acquisition/retention, churn management, account reconciliation, database build up/ data collection, cost control management.

AREA MANAGER DSTV (Acting) 2012 – 2012

Managed my team; improved sales and revenue growth and surpassed set sales targets by 90 %.

Customer service management; ensured all customer queries were resolved.

Efficiently collated sales report, reconciled stock and controlled store inventory.

Organised in-store promotions and activations to meet up periodic targets.

Logical Network Services Limited, Lagos State

ADMINISTRATIVE SUPERVISOR 2011- 2012

Managed filing system; prepared reports and managed the junior manager.

Provided general administrative support, sorted all correspondences.

Coordinated work flow and managed travel itineraries and meeting arrangements.

Handled all inquiries within my capacity and made recommendations to improve company’s standard operating procedures.

Didi Museum, Lagos State

EXHIBITION CO-ORDINATOR 2011 –2011

General management of the museum.

Sourced for exhibitors and coordinated exhibition at the centre.

FIC CONSULTANT LTD, AKURE

CUSTOMER SERVICE 2011 –2011

Managed monthly stock- taking.

Verified invoices from vendors and obtained payment approval for verified invoices.

FUTURE ASSURED LTD, IBADAN

CUSTOMER SERVICE 2010 – 2011

Managed book keeping activities and carried out general administrative and procurement duties.

Federal College Ibadan 2008

Advanced Diploma, Human Resource Management 2012

B.A, Accounting, Ekiti State University 2013

Human Resource(SACHR), Kendor Consulting

Time Management, ACCION, Nigeria

Human Resources Boot camp Seminar, Kendor Consulting

Human Resources Management, Ciel Consulting

Effective selling skills, DMS Retail West Africa

Customer Centricity, ACCION Nigeria

Retail selling skills, Chyles Pathways

Microfinance Certification (CIBN) 2020

Graduate member, Nigerian Institute of Management (NIM) 2012

Customer Service Management Personnel Management Sales General Administration Retail Experience

Experienced in customer service management, handling administrative functions, skilled in reviewing organisational processes and well able to act as a liaison between client and organisation

SKILLS

PROFESSIONAL EXPERIENCE

EDUCATION

TRAINING

PROFESSIONAL AFFILIATIONS

Contact this candidate