Administrative Supervisor Customer Service
Resume:
OMOLOLA AKINSEYE *******.********@*****.*** 080********, 081********
A highly motivated professional with about 6 years extensive experience in Customer Service, Business Operations, Sales and Retail Management, Marketing, General Office Administration and Human Resource Management.
Experienced in HR generalist affairs, including employee recruitment and retention, staff development, training, on-boarding and off boarding; very efficient at achieving organisational goals through firm leadership abilities; possesses brilliant managerial capabilities and has a proven ability to understand and strategically meet business needs.
Technology: Skillful in the use of Microsoft Office applications, familiar with social network and highly experienced in data computation.
Good Communication abilities Report Writing Recruitment
On boarding Skilled in Coordinating Strategic planner
Excellent Administrator Performance Management Conflict Management
Employee Relations Business Support Sales management
Financial Management Customer Service Training
ACCION MICROFINANCE BANK
HEAD OF CUSTOMER SERVICE January 2018 – 2019
Managed the centre and ensured that organisational goals are achieved
Supervised the centre staffs
Ensured the centre provided excellent customer service.
Achieved quarterly sales target.
Prepared daily, weekly and the monthly reports
Coordinated weekly meetings
HEAD OF BANK OPERATIONS January 2019 – January 2020
Supervised the centre to achieve excellent customer service.
Charged with the responsibility of attending to customer and resolving their issues.
Acquired high value customers and maintained them to stay with bank.
Utilized my customer data base to generate revenue.
Helping and making it easy for clients to locate products.
Representing and maintaining the image of the organization in Positive ways
Query resolution on subscriber’s issue.
Ensure day to day smooth running of all business activities
MANAGER DSTV, ADO -EKITI January 2014 – April 2016
In my role, I supervised a staff of 6, I ensured quality customer service and managed day-to-day operations ensuring sales and client service objectives are met. I was also responsible for the administration of the personnel functions at the branch level including team member relations, work scheduling, performance evaluation, orientation and training and ensuring compliance with company policies.
Managed a team of six; improved sales and revenue growth and had a track record of surpassing set sales targets.
Reviewed complaints and ensured that all processes have been utilised to ensure prompt resolution.
Managed the documentation and storage of customer data/interactions for audit purposes.
Supported the Human Resource department at the headquarters in the recruitment, training, induction etc.
Provided insight gained from customer interactions for quality service improvement.
Delivered hands-on leadership, guidance and support to a highly effective team in daily operations.
Ensured that sales statistics and reports are forwarded to management and maintains awareness of market trends in the Industry.
Managed sales, cash disbursement, stock management, reconciliations and retirement.
Supervised subscriber acquisition/retention, churn management, account reconciliation, database build up/ data collection, cost control management.
AREA MANAGER DSTV (Acting) 2012 – 2012
Managed my team; improved sales and revenue growth and surpassed set sales targets by 90 %.
Customer service management; ensured all customer queries were resolved.
Efficiently collated sales report, reconciled stock and controlled store inventory.
Organised in-store promotions and activations to meet up periodic targets.
Logical Network Services Limited, Lagos State
ADMINISTRATIVE SUPERVISOR 2011- 2012
Managed filing system; prepared reports and managed the junior manager.
Provided general administrative support, sorted all correspondences.
Coordinated work flow and managed travel itineraries and meeting arrangements.
Handled all inquiries within my capacity and made recommendations to improve company’s standard operating procedures.
Didi Museum, Lagos State
EXHIBITION CO-ORDINATOR 2011 –2011
General management of the museum.
Sourced for exhibitors and coordinated exhibition at the centre.
FIC CONSULTANT LTD, AKURE
CUSTOMER SERVICE 2011 –2011
Managed monthly stock- taking.
Verified invoices from vendors and obtained payment approval for verified invoices.
FUTURE ASSURED LTD, IBADAN
CUSTOMER SERVICE 2010 – 2011
Managed book keeping activities and carried out general administrative and procurement duties.
Federal College Ibadan 2008
Advanced Diploma, Human Resource Management 2012
B.A, Accounting, Ekiti State University 2013
Human Resource(SACHR), Kendor Consulting
Time Management, ACCION, Nigeria
Human Resources Boot camp Seminar, Kendor Consulting
Human Resources Management, Ciel Consulting
Effective selling skills, DMS Retail West Africa
Customer Centricity, ACCION Nigeria
Retail selling skills, Chyles Pathways
Microfinance Certification (CIBN) 2020
Graduate member, Nigerian Institute of Management (NIM) 2012
Customer Service Management Personnel Management Sales General Administration Retail Experience
Experienced in customer service management, handling administrative functions, skilled in reviewing organisational processes and well able to act as a liaison between client and organisation
SKILLS
PROFESSIONAL EXPERIENCE
EDUCATION
TRAINING
PROFESSIONAL AFFILIATIONS
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