Service Technician Administrative Assistant
Resume:
Elizabeth Lyttle
*** * ****** ***** ****** Vista, Arizona
************@*****.***
United States Citizen
Education
Bachelor of Science in Business Administration: Entrepreneurship 2018
Liberty University 1971 University Blvd, Lynchburg, VA 24502
Employment History
Office Manager
Huachuca Plumbing, LLC
August 2019 – Present
729 North Central Avenue, Sierra Vista, AZ 85635
Hours Worked: 25 Hours
Supervisor: Brenda Dickamore Okay to Contact: Yes, 520-***-****
Receives customer phone calls and e-mails for service work, provides prices based on the call and schedules appointments in Google Calendar for the service technician and works to meet the convenience of the customer’s availability.
Conducts initial screening to determine if service caller’s issue meets the work criteria of the company’s capabilities & the service technician’s abilities.
Provides 24-hour emergency answering and determines if it is an emergency and whether a service technician is available to perform the work outside of regular work hours.
Provides details required for each particular service call to the service technician and documents in customer records.
Conducts follow-up verification calls with service technician and tracks progress of work order until job completion to maximize company efficiency.
Coordinates and is the point-of-contact for warranty service calls between customer, service technician, and warranty provider to ensure that customer is content and the warranty company is billed correctly.
Sends customers quotes and bids prepared by the service technicians, researches and provides answers to customer questions with follow-up e-mails and phone calls.
Manages last-minute scheduling changes between service technician and customer for mutual satisfaction.
Orders parts for service technicians if the service technician doesn’t have the part on hand or requires special order parts or components.
Performs quality control of invoices to ensure that service calls are billed correctly by the service technician.
Inputs invoices into QuickBooks in order to track customer account information as well as accounts receivable.
Charges credit card and checking account information in QuickBooks for payments.
Provides input of costs, labor, mileage, materials, and fuel consumption to determine service pricing.
Tracks billable hours for payroll, manages company check book, and writes payroll checks for the company employees.
Deposits payments by cash or check into company bank account as needed for the company owner.
Writes checks for accounts payable to vendors for materials and products.
Tracks monthly company credit card expenditures and balances account for the owner.
Tracks monthly bank statements and balances company account.
Maintains filing of customer account service files to ensure security of account information.
Evaluates warranty company information and coverages to determine which types will suit customers the best and provides those recommendations upon request.
Engages customers when there are billing disagreements and negotiates the billing and invoices to provide customer service and maintain good customer relations.
Coordinates with rental managers or property owners to comply with lease agreements to mitigate problems which demands cooperation between tenants, landlords, and service technicians.
Makes inquiries to conduct background checks on new employees for the company owner.
School Bus Driver
August 2004-May 2009
Eshelman Transportation, Inc., Mohnton, PA 19540 August 2007- May 2009
Krapf Transportation, Inc., Exton, PA 19341 August 2004 – May 2006
Hours Worked: 25 Hours plus special events
Performed pre-trip and post-trip inspections to ensure equipment safety and operability
Supervised an average of 20 minor children daily, maintaining accountability in accordance with school district policies
Completed and filed operational logs including mileage and fuel usage
Drove over 120,000 miles with zero lost time due to incidents
Administrative Assistant
June 2004 – August 2003
McNeilus Truck & Manufacturing, Inc.,
941 Hemlock Rd., Morgantown, PA 19523
Hours Worked: 40 Hours
Organized and scheduled shipping and receiving to include:
Delivery scheduling and dock assignments
Arranging outgoing load placement and shipping coordination
Inspected shipping and receiving loads for accuracy in Bills of Lading and receipts
Coordinated room assignments, schedules, and equipment for meetings and presentations
Responded to public relations inquiries, assuring accurate information flow while maintaining company reputation
Operated multi-line phone system routing calls to correct departments
Served as a Notary Public
Administrative Assistant
May 1999 – December 2002
Hemisphere Inc., (Closed) Exton, PA 19341
Hours Worked: 40 Hours
Acted as the public face of the company, interfacing with clients and partnering business representatives
Coordinated travel for employees including rental cars, airfare, and lodging
Maintained accurate accounting of employee expenses and corporate credit card purchases.
Volunteer Experience
Barista
2015-Present
Javalujah Coffee House, Calvary Chapel
1155 East Wilcox Drive, Sierra Vista, AZ 85635
Hours Worked: 3 Hours
Supervisor: Brenda Bonner Okay to Contact: Yes, 520-***-****
Present customers with great customer service and delicious coffee
Office Skills
PC and MAC OS, Microsoft Office Suite, Google Office, file and record maintenance, call and message routing with multiple phone lines, travel coordination, scheduling
References
Brenda Bonner *************@***.*** Cell: 520-***-****
Daniel Roderig ******@*****.*** Cell: 609-***-****
Joy Lampton *********@*****.*** Cell: 574-***-****
Contact this candidate