MAYOWA A AYODELE.

**** ********* **. *** ***

Riverdale 20737, MD.

Phone: 240-***-****

Email: adoni4@r.postjobfree.com

Summary:

Enhance team performance and make a great customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. With years of experience.

SKILLS:

Customer service.

Project organization

Communication

Team management

Operational improvement

Microsoft applications proficiency

Business operation

WORK EXPERIENCE:

Car properties; March 2020 – June 2021:

Welcome individuals in a positive, friendly and timely manner when call and entering and exiting the facility.

Take a records of temperature measurement and monitor electronic questionnaire.

Listening to customers concerns and handling complaint and returns

Working with a sales team to create better methods address customer complaint

Monitoring customer satisfaction levels

Referring customers to superiors when necessary

MANAGER SUPERVIOR

ResCare community health services: 2018 TO 2020

Supervised staff including regular individual and group staff meetings and case consultation; ensure proper client to staff ratio.

Provided guidance to case managers by coaching, motivation, training and providing other staff development activities.

Reviewed and monitored case files for both internal and external quality assurance standards.

Conduct timely performance reviews and conducts staff counseling and corrective action

Ensures that each person served has an activity schedule developed and implemented and monitors and ensure staff follows procedures to promote optimum health care and behavior support

Monitor and ensure staff complete all documentation as required to ensure quality services.

Responsible for client funds, receipt and proper documentation.

Assists with review and tracking of incident and accident report and participates as needed with investigation involving person served and employees at assigned service sites.

Ensure applicable occupation safety health administration compliance standards are met and all related training occurs. Document training and compliance in accordance with company and regulatory requirement.

Supervises the provision of assistance to person served in order to promote their physical, social, and psychological well-being, including that staff interactions with person served promotes the rights of the person served to achieve and enhanced quality of life.

Education:

Highschool Diploma-2007-2013

Prince Georges community college -2018-Present.

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