Michelle Edwards Grady

**** **** ***** *****, *******, NC 27610

919-***-**** adonhn@r.postjobfree.com

Professional Summary

Top-performing administrative/medical assistant with 25-plus-year track record in personal service and highly professional assistance to patients and physicians. Strong background in MS Word and Outlook as well as various medical software programs. A team player who works collaboratively, and effectively communicates with all levels of staff. An expert communicator who is known for multitasking and completion of assigned tasks within deadlines. Skills

Clerical/Administrative

• Adept at using facsimile machines, scanners and photocopiers Well versed with word processing software like MS Office suit as well as various medical software programs

• Proficient in office organization and book keeping Ability to store data electronically, and arrange it effectively to retrieve it instantly when required Completing Patient Records After Exams and Test Results

• Proficient in all positions from reception to check out

• Strong knowledge of IC-9 Coding and recognition

• Strong knowledge of HIPPA policies and procedures

• Able to maintain Confidentiality

• Monitoring Inventory of Supplies and ordering Medical Supplies

• Reconciling Co-Payments

• Processing Insurance Forms and resolving Insurance Billing Problems, strong knowledge of insurance coverage exceptions and exclusions

• Scheduling Appointments

• Answering Telephones

• Able to provide excellent Customer Service

Medical Skills

• Administering Medications According to Physician Specifications

• Administering Injections

• Applying Dressings

• Arranging Prescription Refills

• Conveying Information Supplied by Doctors to Patients

• Following Infection Control and Safety Guidelines

• Maintaining Medical Equipment

• Paper charting & EMR

• Performing Accurate Assessment of Vital Signs

• CPR Certified

• Preparing Treatment Rooms for examinations of Patients

• Relaying Patient Questions to Health Professionals

• Removing Sutures

• Securing Blood and Urine Samples

• Sterilizing and Setting Up Instruments

Patient Interaction Skills

• Educating Patients Regarding Medication Instructions

• Explaining Medical Information in Understandable Language

• Explaining Procedures to Patients

• Handling Difficult Personalities

• Interviewing Patients

• Preparing Patients for Exams

• Receiving Patients

• Remaining Calm with Distressed Patients

• Triaging Patients

Personal Qualities

• Easy to adapt from one situation to the next

• Collaboration

• Detail Oriented

• Ability to multi-task

• Strong Organizational and Prioritizing skills

• Effective Problem Solving ability

• Team player

Work History

February 2014 to present In Home Elder/Alzheimer’s Care September 2005-January 2014 Medical Assistant Atrium OB/GYN Raleigh, NC

March 2005-September 2005 Physicians Assistant

Metropolitan ENT and Allergy Raleigh, NC

July 2004-March 2005 Reception/Check in/Check out Dr. Kroninger, Chapel Hill, NC

December 2003-July 2004 Office Manager Dr. Scott

Gebhardt Spring Hill, FL

1989 - 2003 Office Manager Dr. Franklin Smith Myrtle Beach, SC

Education

Southern Education Congress of Optometry Continuing Education

Wake Medical Nursing Program 1986, Certified Nurse Technician

East Wake High School, Wendell, NC Diploma 1985

Michelle Edwards Grady

4729 Hill Haven Drive, Raleigh, NC 27610

919-***-**** adonhn@r.postjobfree.com

References

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