Michigan University Western
Resume:
Ollie Marie Hunter
Kalamazoo, MI 49001
************@*****.***
Objective
To be an active employee who contributes to the Mission, Vision, of the company and interact, on a professional level with other employees. To give excellent performance, and to translate my experience, knowledge, skills and abilities into value for the organization.
Experience
PNC Bank-December 2015- April 2016
Kalamazoo, MI
Corporate Loan Services – Commercial Credit Services
Processes, analyzes and verifies submitted individual credit and income documents to ensure that varied and complex residential loan applications are complete. Responsible for specialty segments or programs.
Manages customer experience throughout the origination process. Ensures compliance with established policies and procedures. Partners with internal and/or external partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately.
Manages the review and processing of residential loan information of varying complexity, including loan applications and credit documents. Prepares and forwards documents to appropriate parties.
Verifies all required borrower documents are collected and acceptable under the company's
Experience
PNC Bank - December 2008 to December 28, 2015
Kalamazoo, MI
Loss Prevention/Awareness Analyst - Deposit Recovery Unit/Bank Operations
Review and analyze transactions prior to release approval to determine if fraud exist, kept and maintained findings in departmental database for data mining and identification of trends and patterns, assisted on proposed decisions and actions to be taken as a result of fraud. Prepared and documented findings in a concise, understandable manner, verifying deposits, credit memos and financial documents
PNC Bank - June 2008 to December 2010
Kalamazoo, MI
Retail Direct Outbound Sales & Retention Consultant (Save Unit)
Probe, identify & resolve customer issues
Cross-sell and expand existing relationships
Verizon Wireless - April 2007 to October 2007
Murfreesboro TN
Inbound Customer Service Specialist
Upgrade customer accounts and service all type of phone products
Activate new equipment, order new products, process payments
National City Bank - September 2004 to April 2007
Kalamazoo, MI
Retail Direct Inbound Customer Service Representative
Servicing of all consumer type products and inquiries at the bank
Referral based sales
Exclusive Rental Properties - February 2001 to January 2007
Kalamazoo, MI
Leasing Agent
Completed and explained lease agreements to tenants
Submitted legal eviction notices to the courthouse and tenants
Education
Western Michigan University - Social Work & Criminal Justice minor
Olympia Career Center - Medical Coding/Insurance billing, Kalamazoo Michigan
Kellogg Community College - Social Work & Criminal Justice minor
Skills
●Excellence in: relationship management, networking, handling escalation calls
●Extensive understanding of financial services industry products and processes
●Experience and knowledge in fraud and security issues within the banking and finance industry
●Microsoft Word and Excel proficient.
●System skills and experience: PRM, Webview, EDS, FDR, FDWC Falcon, ATF Web, Lexis-Nexis, VERID, Service Browser,
References
References are available on request.
Contact this candidate