Support Specialist Manager

JANAK B. RANKHAMBE

CONTACT

Mob: +91-913*******

Email: *****************@*****.***

Linked in:

https://www.linkedin.com/in/janak-balkrishna-99a18b5a

IT EXPOSURE

#Complaint Registration System-

Triton

#MS Office

#Property Management systems-

Micros Opera v5.05

#Finance and Purchase Requisition Management system- Iscala,

Material Control

#SalesManagement/Reservation Management system-

RESERVE, TARS, STAAH, Regnext, Rategain

SKILLS

MIS & Documentation

60%

Business Operations

80%

Business Development

50%

Customer Relation Management

100%

Negotiations

80%

Cash & Revenue Management

80%

PROFILE

Experienced Operations Professional with over 8 years of experience in optimizing productivity, efficiency & service quality across various environments.

Highly dependable, ethical & reliable support specialist and leader that blends advanced organizational, technical and business acumen.

Works effectively with cross-functional teams in ensuring operational & service excellence.

WORK EXPERIENCE

IBIS Pune & IBIS Nashik [Manager- Guest Relation]- June 2019– Till Date

Ensured steady functioning by executing and adjusting the methods of day-to-day operations.

Collaborated with other HODs and team members in order to formulate and implement policies, goals, procedures and objectives.

Designing framework of direction and strategy for team members.

Established service criteria and guidelines that served as the benchmark for outstanding service delivery.

Handled overall budgeting, procurement, forecasting, Room Inventory & Rate allocation and consumption of resources.

Managed administration activities like office facilities, transport facilities, security services to guarantee the constant guest delivery experience.

Fortune Park Hotels Ltd. [Assistant Manager- Guest Relation]- February 2016 –June 2019

Managed Fortune 100 corporate clients.

Re-established policies and procedures to facilitate daily operations.

Implemented business plans, operational decisions and financial processes to support business sustainability.

Implemented new training programs on business operations and latest technologies.

Enhanced revenue and gross profits by maximizing customer satisfaction. Served as floating manager-on-duty, MOD on seasonal holidays.

Fortune Park Hotels Ltd. [Team Leader- Guest Service]- August 2013 – February 2015

Managed CXO level guests.

Ensured safety procedure adherence for risk management Managed daily reports on occupancy, cash flow & service usage.

Managed the guest helpdesk & the communication center Impacted sales goals with daily up-sales.

Lead the cross-training department cell.

Course

Institute

Year Of Passing

Percentage

MBA (Exec) Business Analytics & Data Science

NMIMS

June 2021 - Dec 2022

Pursuing

T.Y B.SC in Hospitality Studies

Bharati Vidyapeeth Institute of Hospitality Management

2012-2013

70%

HSC

K. J. Somaiya College of Science and Commerce, Mumbai

2005-2006

50%

SSC

I.E.S. Primary and Secondary School, Bhandup, Mumbai

2003-2004

73%

EDUCATION

LANGUAGES

English

Hindi

Marathi

INTERESTS & EXTRA CURRICULAR:

Black belt in Karate from Funakoshi Shotokan Karate Org.

Advanced Synthesizer player with experience of playing in various Orchestras.

Sports enthusiast, mainly cricket, football, table tennis and Chess.

College Level Choreography for inter and intra college events.

Contact this candidate