Client Advocate Chiquita
Resume:
Chiquita M. Savoy
LaPlace, Louisiana, 70068
(504) 329 – 8781 ******@*****.***
OBJECTIVE: Incorporate relevant knowledge, skills and abilities for the purpose of; team building, individual contribution, total compliancy and deductive reasoning.
AREAS OF EXPERTISE
Sustained experiences of working well under stressful conditions.
Able to prioritize thoughts in a creative manner to achieve the goal of cooperative learning.
Proven track record of leadership, problem solving and effectively communicating both verbally and through written ideas.
Proficient in coordinating developmental strategies with objectives that provide clear direction and are conducive to team productivity.
Dedicated, focused and diligent in executing and maintaining the highest level of abilities to reach all planned objectives and goals.
CAREER HIGHLIGHTS
Over five years of direct managerial experience, which included delegating tasks, constructing and implanting standard order of procedures and recruitment principles.
Familiarity of workers compensation laws and claims documentation.
Well versed in compiling workflow charts conducive to departmental needs; scheduling, forecasting and elevated productivity margins.
EDUCATION
Master of Social Work – MSW
Southern University at New Orleans, 2010
Bachelor of Social Work – BSW
Southern University at New Orleans, 2009
CORE COPENTENCIES
strategic planning
Documentation & Reporting
quality control
Forecasting – departmental compliance
ms office suite with emphasis on word, excel & PowerPoint
crm tracking
PROFESSIONAL EXPERIENCE
MACRO GROUP II BATON ROUGE, LA – SEPTEMBER 2018 – CURRENT
Mental Health Professional
Provide psycho education for clients and their families, assisted in creating and implemented individual treatment plans
Implement Applied Behavioral Analysis treatment plans to decrease nonfunctional behavior such as scripting, aggression, verbal outburst, self-harm, and increase appropriate social skills.
Engage clients in educational, behavioral, and life skills activities such as appropriate conflict resolution, time management, and basic employment skills.
Consulting with identified medical and nonmedical providers, engaging community and natural supports, and including their input in the person-centered planning process.
Monitor and document client’s progress to gage the effectiveness of strategies and interventions.
Prepare written individual service plans, discharge reports, progress notes and quarterly notes.
Worked daily with clients diagnosed with disruptive behavior disorder, Attention Deficit Hyperactive Disorder, Depression, and Impulse Control Disorder.
RESOURCES FOR BETTER HEALTH LAPLACE, LA – OCTOBER 2015 – JULY 2018
Utilization Manager/Case Manager
Formulated statistical and narrative reports as requested by administrative and clinical staff to establish necessary reporting for contract providers while analyzing the use of outside statistical government data.
Maintained essential community relationships between providers/practitioners and patients for the purpose of accurate authorization of services, payment of claims and the negotiation of access to care in targeted areas as needed.
Developed and administered policies and procedures for utilization control of inpatient/outpatient referral services statewide which encompassed a variety of catergorical programs as mandated by insurance payors, Federal and State Laws.
Assisted in the training of professional staff on current principals and standards of practice of Utilization Management, diagnosis and treatment coding and reimbursement methodologies.\
Conducted and documented intake and follow up interviews for clients with mental illness and in some cases drug addiction as well as developing recovery plans that included life goals.
Sustained the confidentiality of records relating to clinical treatment.
ABSOLUTE HEALTH – LAPLACE, LA – SEPTEMBER 2011 – NOVEMBER 2015
Mental Health Professional
Provided Strength-based, solution-focused supportive therapeutic services in the community.
Required expansive knowledge of client’s needs including their strengths, diagnosis, treatment goals and treatment plan.
Assessed each recipient for Strengths, Resources and goals within first 30 days of treatment; provided strength-based planning and treatment on an ongoing basis.
Participated in collaborative meetings with Rehabilitation Services staff, other agencies or community and natural supports as needed in effort to maximize client benefits.
Delivered Crisis Intervention services to recipients as needed according to agency policies, procedures and service definitions.
Acted as client advocate in order to coordinate required services or to resolve emergency problems in crises including, coordinating families with proper resources/ referring agencies such as Department of Social Services Programs.
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