Hospitality Manager Shop
Resume:
Curriculum Vitae
of
Elizabeth Turkstra
Cell phone: 071-***-****
Outeniqua Strand
E-mail: **************@*****.***
Mosselbay
ID number: 830**********
PROFILE
PROFESSIONAL EXPERIENCE
Employer / Position
Job Responsibilities
2016 onwards
Elizabeth’s Kokedamas (Own business)
Making and selling kokedamas, potted plants and flowers to florists, shops and events.
Management busness, admin, bookkeeping, marketing
Jan 2019 - May 2019
Gonubie Hotel *** - 48 pax
Head of Housekeeping
Stock control – incoming and outgoing
Quality control of linen and laundry
Managed staff rosters and admin
Motivated and guided housekeeping staff – 7 cleaning staff, 1 maintenance man and 3 porters
Attended to detail to ensure rooms, communal areas and conference rooms were tip top
Worked as a team, resolved conflict.
May 2014 - Nov 2018
The Flower Cottage (Stellenbosch)
Annual turnover R950 000
Front of Shop Manager - part of the Creative Team
While working at Flower Cottage, I started my own plant and décor business.
Flower arrangements/ walk-in flower sales
Window dressing for the shop
Décor for weddings and functions for up to 250 guests.
Customer Relations
E-commerce - Interflora
Sep 2013 – Apr 2014
Crofters Guesthouse *** Stellenbosch
Family owned business
Assisted the manager in all tasks
Admin and marketing
Jan 2010 - Aug 2013
Ravenna Guest Farm *** (Montague) – 38 pax
Annual turnover R1,1 – R1,2 million
Manager
General Manager, House admin
Managed cleaning and garden staff – 5 general farm workers and 5 cleaning ladies
Stock take / Cash Controls
Booking system (Nightsbridge, Booking.com)
Processing bookings and payments
Managed serving of breakfast
Aug 2008 – Dec 2009
Crofters Guesthouse *** (Stellenbosch) – 10 pax
Assistant Manager
Annual turnover: R450 000 – R500 000
Assisted manager, House admin
Decorations and flower arrangements
Overall staff management: 2 cleaning ladies and 1 gardener
Bookings and correspondence with guests
Processing bookings and payments
Marketing
Feb 2006- Jun 2008 (Full time)
Col Cacchio Pizza Restaurant
Restaurant Manager
(seating 100-140 persons)
Annual turnover: R6 000 000
Restaurant Manager: Franschhoek
Managed and trained waiters and kitchen staff: 2 Pizza fire staff, 9 Waiters, 3 Barmen, 12 Kitchen staff (2 shifts per day)
Stocktaking and food costing
Cash up procedures
Ordered stock / supplies / consumables
Signed stock in
Worked on Pilot (POS)
Customer relations
Interviewed and appointed new staff
2005 Internship (part of my studies)
Feathers Boutique Hotel (Bellville) – 18 pax
Assistant Manager
Practical year
Receptionist
Duty Manager, Administration
Overseeing breakfast
Processing, bookings and payments
Set up of conference rooms
Checked that rooms were ready for guests’ arrivals
Part Time work (1995 – 2014)
Crofters Guesthouse *** (Stellenbosch) - 14 pax
Jonkershuis Guesthouse Stellenbosch) - 22 pax
Holiday and weekend work
Receptionist
Overseeing cleaning of rooms and laundry.
Decorations and flower arrangements
Staff management –
3 cleaning ladies
2 gardeners
Bookings and corresponded with guests
Handled check-in and checkout of guests
Overseeing administrative tasks
EDUCATIONAL HISTORY
Qualifications
Institution
2010 - 2011 Certified Bookkeeper
Boland College
2006 Event Management
Northlink College
2004-2005 Advanced Diploma in Hotel and Restaurant Management (City & Guilds)
Northlink College
2003 Jewelry design
Cape Technikon (CPUT)
2001 Matriculated
Stellenbosch High School. Subjects passed in Grade 12:
English Second Language
Afrikaans First Language
Business Economics
Home Economics
Art: Ceramics
Computer studies
PERSONAL INFORMATION
Language
Afrikaans (Fluent)
English (Fluent)
Driver License
Code 8
Interests
When I am not working you will find me in Nature.
Photography - always something to be documented
Enjoy socialising with my friends and family, creating memories and appreciating Life.
Arts and crafts projects.
REFERENCES
Employer / Position
Contact
Jan 2019 – May 2019
Gonubie Hotel *** - 48 Beds
3 Conference facilities
Position: Head of Housekeeping
Head of reception: Jenna
Genearal
May 2014 – Nov 2018
The Flower Cottage
One of the longest running flower shops in Stellenbosch approximately 35 years
35 years with Interflora - platinum member
Position: Front of Shop Manager - right hand of Suzette.
Owner: Suzette Prins
Jan 2010 – Aug 2013
Ravenna Mountain Resort Montagu ***
38 Beds
Position: Manager
Owner: Laresa Perlman
An artistic Business and Hospitality Manager / Events Management / Guesthouse Administrator with a fine eye to detail and enjoy the beautiful things in life.
My Experience in events was with The Flower Cottage in Stellenbosch. I has the owners right hand and worked very closely with her, including all procedures, planning, delegation, ordering, time management, preparation, brainstorming ideas, problem solving, dealing with customers, attending to complaints and resolving them, meetings with suppliers, clean ups afterwards and very important, executing of plan.
I have a knack for sales including up-selling, stays calm in stressful situations, being organised and planning ahead.
Who studied and completed the following: 1 year Jewellery Design, a 3 year course in Hotel and Restaurant Management and a part time course for Junior Certified Bookkeeper.
I am knowledgeable and comfortable using different computer software (NightsBridge, Pilot and Pastel) in the working environment. I am a very quick learner and should have no problem understanding a different program.
As part of the Mosselbay community, I have been helping out at a soup kitchen in Groot-Brak and worked with a group called “Gasvryheidgroep” to generate income to assist the church during the lockdown as a result of COVID-19.
Im also the newest member of the outeniqua Bowling Club and looking forward learning more of the sport.
My experience and skills have prepared me for any role in the hospitality industry or any other industry where managerial, organisational, events, marketing, sales and good people skills are needed.
I enjoy a wide range of past times including gardening, being creative, loves photography and it is therefore not surprising that I received an A for Art Practical in Matric.
I am always willing to take on a challenge, learn new things and no task is too big.
Contact this candidate