Technology Manager Project
Resume:
Catherine Pascuala Orellano
Senior Technical Project Manager
Experienced Technology Manager with over 15 years of experience in transportation and shared services industries. Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Top-notch implementation and fulfillment management abilities, excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Encouraging creative work environment contributing to team success through hard work, attention to detail and excellent organizational skills. Always motivated to learn, grow and excel in technology developments. ITIL and Scrum Master Certified, Work History
December
2016 to
October
2020
Technical Project Manager 4/Tech Initiative Support Consultant 4
Wells Fargo Enterprise Global Services LLC, Taguig
Drove and monitored all compliance and governance-related programs, initiatives and activities for medium to large, medium to high risk, major infrastructure technology- based projects from initiation to delivery and ongoing sustainment.
Worked across organization at senior levels to establish and maintain compliance and governance of all aspects of domain which included operational and sustainable capabilities to ensure standards, compliance, controls, policies and regulatory soundness maintained Enterprise.
Collaborated with business users, technical teams, and other project contributors during kickoff meetings, joint application designing and planning sessions to validate requirements. Acted as internal consultant within technology and business groups to re- engineer technical processes for greater efficiency.
Planned and directed program schedules and budget, monitoring project status in comparison to cost/time projections. Communicated project plans and progress to key stakeholders, project contributors, line of businesses, operational and technical resources through interactions, meetings and walkthroughs to develop and finalize business requirements documents Contact
Address
Maybunga, Pasig City, 1607
Phone
*********@*****.***
****.********@*****.***
https://www.linkedin.com/i
n/xata-o-0971792
Skills
Technical Project Planning
People/Team Management
Business Continuity and
Disaster Recovery Planning
Data Center Build and
Maintain
Strategic Planning
Change Management
IT Infrastructure
Worked in a Waterfall methodology environment, used company project management tools, provided consistent and
comprehensive status reports, project updates, ongoing cost analyses, significant issue management, and communication with business lines and technology management levels.
Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Managed minimum of 20 projects each year while maintaining adherence to budget, schedule and scope requirements. August 2014
to November
2016
Business Continuity & Disaster Recovery Asia Pacific Lead Accenture Inc., Makati
Worked directly with Global Business Continuity Manager on program management, implementations and roll-out and assisted in global business continuity activities.
Supported implementation of Business Continuity Management
(BCM) across business and functions as per organization's BCM policy and mandated process and templates. Performed regular business continuity exercises at least yearly or as needed and ensures compliance across airline client portfolios.
Worked jointly with clients, business users, technical teams, and other project contributors during kickoff meetings, requirement validations, timelines and deliverables to ensure meeting the schedule and mitigating the risks.
Led Business Continuity and Disaster Recovery Team in delivery of Disaster Recovery Exercises projects resulting in compliance to agreement and mitigating risks. Performed at least 80% of total clients' agreement on business continuity exercises which included but not limited to established procedures for testing, orientation and gap analysis of clients' disaster recovery activities; Performed proper sign-offs after activity.
Supported development of tools, templates, process, methodology and standardization for BCM and ensure that it is relevant and compliant with industry standards.
Established regular coordination, analysis and report generation of various operational metrics on progress and compliance of BCM Networking/LAN/WAN/Cisco/
Altai
Project Budget Allocation
Vendor Relationship
Management
Quality Assurance
ITIL
Leadership
Operations Management
Risk mitigation
Technical Support/HelpDesk
Agile/Scrum/Waterfall/Micros
oft Project
Cloud Services/Virtualization
plans with proper governance from business, functional and/or geographic leadership.
Enacted structures to facilitate maintenance of vital business functions in face of major disaster or disruptions. Performed support to BCM incident management and monitored lesson learnt implementation, including simulation exercises.
Development of Business Continuity Plan and IT Disaster Recovery Procedure for clients and performed knowledge-transfer to Business Continuity Team, clients, resources, among others.
Developed right required communications and accountability for effective and efficient plan maintenance as part of overall governance priorities.
Managed small group that handled regular interaction and coordination with clients and internal resources.
January 2014
to July 2014-
Project Manager - Complex Systems IT
Collabera, Makati
Assigned at, Philippines (Ayala Technohub) to work with account in Canada (retail) in handling complex commitments, managing client engagements, delivery of solutions for complex IT, business, and client requirements.
Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints. Applied strategic innovative thinking, strategic risk taking and risk management skills.
Primary responsible in development of Business Continuity and Disaster Recovery documentations. Led orientations and testing of IT recovery plans. Developed implementation/ methodologies to rein in project costs while meeting key milestones.
Developed and initiated projects, including managing costs, schedule and performance and project resources, including subcontractors and establishing effective communication plan with project team and client.
August 2003
to January
2013
Information Technology Systems & Services Manager
International Container Terminal Services, Inc, Manila
Managed overall operating activities and projects of department composed of Systems Developers, Technical Infrastructure Services (including 24x7 HelpDesk), Project Managers and Research Team.
Authored policies, procedures and plans governing corporate IT use and this included Two-Year Information System Strategic Plan and Business Continuity Plan that resulted to standardization on IT processes requests and reduced budget expenses.
Ensured adequacy and allocation of manpower resources to local and foreign subsidiaries ensuring company of quality projects, services and commitments. Collaborated with subsidiaries leadership in developing road map and application requirements for the start-up container terminal environment.
Worked with vendors, stakeholders and government partners in establishing, facilitating and maintaining best suitable solutions through negotiated agreements and ensured that all projects are aligned with business directions that will lead to increased productivity, reduced operating cost and business process improvement.
Worked in a mixed Agile/Scrum and Waterfall methodologies environment, had implemented successful business processes initiatives that increased company’s productivity and these included, but not limited to customized Billing system for ports, Enterprise content management solution, generic billing system, 2.4 Ghz spread spectrum and fiber optic solution, archiving system, among others.
Reviewed business priorities and demands, milestones and deliverables and identified opportunities and risks.
Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
May 1998 to
August 2003
Division Chief – Management Information Systems
Operations
Subic Bay Metropolitan Authority, Olongapo, Zambales
Managed the overall operating activities and projects of Operations Division - (composed of Data Center and Technical Support Groups.) Worked closely with Applications Division.
Developed organization requirements which complied with Audit and government standards to minimize regulatory risks and liability across program. Participated in development of Information Systems and Strategic Planning and Business Continuity Planning.
Assisted in planning, drafting and reviewing departmental budget for operating expenses and capital expenditures. Aggregated and analyzed data related to administrative costs to prepare in annual budget for corporate-level management.
Initiated and implemented timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Represented IT department for technical and commercial analyses and compliance based on approved IT Terms of Reference, which served as guidelines for Information Technology bidding procedure and implementation, saved at least 30% of cost and minimizes substandard quality of IT requirements. April 2013 to
current
Part-Time Professorial Lecturer
Rizal Technological University, Mandaluyong
Graduate School Professor and Thesis Panel Member and Advisor to Master of Business Administration students.
Subjects of expertise: Project Development and Administration, Engineering Economic Analysis, Distributing Computing, Principles of Telecommunications, Advanced Operations and Production Management, Human Resource Development and Quantitative Business Analysis and Managerial Accounting.
Education
Graduated
April 2013
Ph.D.: Business Administration
Jose Rizal University - Mandaluyong
Dissertation: Information Technology Dynamics: Its Impact on Productivity of International Container Terminal Services Inc. Port Terminal Operations in Three Business Regions
April 2008 Ph.D.: Public Administration
Rizal Technological University - Mandaluyong
Dissertation: IT Dynamics of Port Authorities in Selected Asian Countries
April 2003
Master in Business Administration
Rizal Technological University - Mandaluyong
Thesis: Core Values of ISPs : Its significance to Time Management Practices of Ortigas-based Internet Service Providers, Accession Number: 64797ftd, Barcode: D23223, National Library
April 1998
Bachelor of Science: Industrial Technology
Rizal Technological University - Mandaluyong
Additional Information
Honors/Awards
Wells Fargo Champion - Leadership (October 2019)
Wells Fargo - Living our Values (September 2017) Training
2020 Certified Scrum Master - Certificate ID: 001******-**** Agile Software Development, Agile Project Planning, Principles and Methodologies, Cloud Computing Fundamentals: Overview, Virtualization and Data Centers, Storing and Managing Cloud Data, Migrating to Cloud, Identity, Presence and Privacy and Cloud Security (Online training)
2019 Fire Marshall Training, Competency ID No: R16-FB1019-1996 2017 Project Management Professional Certificate of Attendance 2015 ITIL V3 Foundation in IT Service Management Certification 2008 ASEAN Leadership Certificate of Attendance INSEAD, Singapore
2007 Project Management (Kepner-Tregoe)
2005 Disaster Management: Helping Your Business Survive and Thrive
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