Residential Assistant Bar Manager

Celina Childress

Woodbridge Celinaadams******@gmail 703-***-****

STATEMENT OF QUALIFICATIONS

Excellent leadership, communication and interpersonal skills. Matured in taking sound judgement and taking ethical decisions while also having strong organizational skills.

Display good active listening skills, pays attention to detail and conflict resolution WORK EXPERIENCE

Los Toltecos 12/12/16- Present

Bartender

● Train new bartenders as hired.

● Maintain full knowledge of the menu and drink menus, make recommendations for up sales.

● Deliver food and drinks in a timely manner to guest.

● Process cash, credit cards and voucher payments.

● Made energy connections with guest to create loyalty.

● Provide liquor and beer inventory to upper management.

● Provide support to servers and kitchen staff when needed. DEEWA, Woodbridge VA. 12/2016 – 2017

Bar Manager

• Managed the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.

• Hiring and training staff to provide excellent service to patrons.

• Created effective schedules and quickly resolving conflicts to ensure that bar is well staff during peak hours.

• Setting and enforcing quality and safety controls.

• Worked with diverse personalities including staff and customers.

• Planned and took part in promotional events. Maintained a fun and safe atmosphere for customers. Trained staff with techniques to avoid tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed. Baileys Crossroads, Falls Church Va. 8/2016 - 11/2017 Housing Counselor II

• Managed a caseload of 10 plus clients, which includes developing Service Goal Plans, budgeting, and monitoring of clients compliance with program rules.

• Made referrals to other services as needed and worked with community resources to provided proper services to client.

• Facilitated support-educational groups to educate clients on various issues including basics of renting, fair housing, self-esteem, money management.

• Maintained client’s files with high standards of confidentiality and in accordance with programs requirements.

• Maintained current knowledge on program software and on housing assistance programs.

• Complied with the Standard and Ethic for housing Counseling. Alley Cat, Alexandria Va. 1/2016 – 2017

Bartender

• Provided customer service, meet and greet the customers as soon as they sit down make them feel welcomed comfortable.

• Made and took drink, food orders make sure all drinks and food orders were delivered in a timely manner.

• Restocked all beers, liquors, and supplies as needed this includes napkins, silverware, plates, make sure to have all backups needed for the next shift.

• Reported all money and credit cards processed at the end of the shift.

• Kept bar and server station clean at all times, clean all mats, place all glasses back where they go, wipe down counter tops, make sure trash is taken out after the shift, role all silverware at the end of the shift. Refilled all fruits and condiments make sure that all juices and mixers are labeled to date with proper tags.

• Maintained liquor and beer inventory made sure all the liquor and beer is accounted for all numbers add up in the system. Every night count all the beers in the cooler and match them to our sales for the day. Matched sales with reports for the week. Baileys Crossroads, Falls Church Va. 1/2016 - 8/2017 Residential Assistant

• Managed various administrative duties such as maintenance request, incident reports, daily reports, intakes, room transfers etc.

• Counseled clients on personal, academic and career concerns help residents find housing, SSI, Medicaid, General Relief, etc. Infused self-awareness and personal accountability among the clients.

• Managed medications for clients, worked closely with case managers if clients need refills, or are not taking their medication. Close supervision of medication log.

• Maintained constant communication with Case Managers, maintained a constant report on follow up with clients with their goals, initiatives and plans, find strategic ways to help them complete their goals and maintain their goals after they leave the shelter.

• Provided a safe and comfortable place of residence while also making sure all rules of the shelter were enforced. Informed Supervisors of client’s behaviors should they be showing signs of self-harm, confusion, demonstrating mood swings etc.

• CPR certified trained in safety and awareness. Client’s safety and health comes first. K2 Lounge, Woodbridge Va. 11/2007- 11/2014

Bartender

• Mixed and serve alcoholic drinks, take food orders and deliver on timely manner.

• Create beverage list, menus, and entertainment promotions.

• Monitored the intake of alcohol, provide a safe environment.

• Restocked bar equipment and materials, make sure all liquor and beer is restocked.

• Ensure prompt and efficient service.

L& B’s Sports Bar 10/2001 – 11/2007

Manager/Bartender

• Efficiently solve problems or concerns to satisfy all involved parties.

• Assigned task and oversaw the direction of employees to ensure compliance with food safety and ABC laws.

• Developed and maintained exceptional customer service standards.

• Optimized profits by controlling food, beverage and labor cost on a daily bases.

• Performed checkouts of all servers and bartenders to ensure all tickets and money.

• Built sales forecast and schedules to reflect desired productivity targets.

• Hired and termination of employees, train them for their duty requirements, reward staff when needed and discipline appropriately.

EDUCATION

Northern Virginia Community College

Associates Degree Criminal Justice

Training and Other Skills

2001

CPR certification, basic first aid needs 2016

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