JH

JENNIFER HUNT

jenniferfinehunt@gmail.com 219-***-**** 9311 W. 136th Place, Cedar Lake, IN 46303 Service-driven, professional and successful leader with more than 25 years in the customer service industry. Dedicated to best-in-class customer service and known for effective problem-solving abilities. Solid team player with upbeat, positive aĴitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Credit card payment processing

Product organization

Shipping and receiving understanding

Quality assurance controls

Clerical support

Problem-solving abilities

Courteous demeanor

Conflict mediation

High-energy aĴitude

Retail sales customer service

Adaptive team player

Inbound and Outbound Calling

Customer relations

Call Center Operations

Product and service knowledge

Customer Service

Multi-tasking

Hunt Household Cedar Lake, IN

House Manager

02/2003 - Current

Taught life skills, including completing chores and cooking meals, and offering positive reinforcement.

Oversaw the raising of my two sons (ongoing).

Oversaw the entire running of our household.

Volunteered with The Boy Scouts.

Volunteered with Hanover Schools District.

Excell at multi-tasking on many levels.

Auntie Barbara's Bed, Bath & Biscuit

Lowell, IN

K-9 Handler

08/2018 - 03/2020

Developed long-term relationships with clients and bonded with animals through regular contact.

Scheduled, via phone, dates for pet boarding.

Offered animals ample exercise opportunities through walks and play activities.

Fed animals twice daily and refilled water dish frequently with fresh supply.

Supported animal health by keeping all areas clean, neat and properly sanitized.

Provided seamless communication to inform pet owners of visits and pet status.

Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.

Cared for pets during owners' absences.

Summary

Skills

Experience

Unloaded and organized supplies and product inventory. Provided adequate aĴention and consistent oversight to vacationing pets to promote high level of care.

Let go March 2020 due to Covid-19 related total business shut down. Heritage Bank Chicago Heights, IL

Assistant Branch Manager/Head Teller

07/1997 - 02/2003

Monitored daily operations and supported Branch Manager in necessary duties.

Provided bank leadership in absence of branch manager. Supervised Branch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly. Trained and mentored highly effective teams to meet Bank service standards.

Worked with regulatory representatives to complete accurate filings and maintain compliance.

Built strong rapport with new and existing clients to beĴer serve financial needs and promote branch loyalty.

Educated customers on variety of loan products and available credit options to promote valuable decision-making.

Maintained and ordered monetary holdings (cash) with US Treasury. Ameritech Chicago, IL

Recovery Bankruptcy Customer Service

Rep

04/1993 - 01/1997

Produced, corrected and submiĴed professional business correspondence. Followed fair debt collection standards in all activities. Diligently returned calls and answered email messages. Reviewed account histories with close eye for key details. Accepted and prioritized requests from outside parties. Responded to client calls and inquiries to deliver applicable information. Liaised with multiple departments to facilitate responsive documents and document retention.

Initiated and responded to claims, gathered and presented evidence and counseled clients.

Exceeded team goals and resolved time-sensitive issues by partnering with staff to share and implement project initiatives. Assisted customers in making payments on accounts and seĴing up payment plans.

Chicago Call Center based office

Bloom High School Chicago Heights, IL

High School Diploma

06/1990

Looking to continue my career in Customer Service via Remote Location. Looking to merge with a company that can utilize my unique Customer Service skills. Currently a stay-at-home Mother of two teenage boys (aka Momager). Was let go as K-9 Handler job/position due to Covid-19 related complete business shut down (no fault of my own). Education and Training

Additional Information

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