Accounting Assistant Deutsche Bank
Resume:
Page *
https://in.linkedin.com/in/Dipayanz
DIPAYAN DUTTA
Near Gopal More,
Deshbhandhu Para,
Siliguri-734004
Email: ************@*****.**.**
OBJECTIVE:
Seeking More Responsible Job Role, Where My Extensive Experience & Skill Sets Will Be Further Develop and Utilize. CAREER PROFILE:
Zonal Sales Manager in SBI Payment Services Pvt Ltd
(A Joint Venture between SBI and Hitachi Payment Services Pvt Ltd- August 2019 to Present)
• Responsible for Achieving Sales Targets & Business Profitability of the Zone Assigned.
• Responsible to establish continuous Relationship Development with the Merchants to gain maximum value.
• Responsible to liaise with SBI Branch Managers and other teams of SBI to generate leads for merchant sourcing.
• Responsible for regularly tracking and reporting performance of the zone in terms of targeted Sales & Business Volume.
• Responsible to execute The Campaigns for increasing terminal usage/activation/sourcing through the team of Associates.
• Responsible for addressing to Merchant problems including Maintenance of Terminals, Merchant Training etc. including with support from Vendors & Technology Service Providers (TSPs)
• Responsible for Training and monitoring Sales and Relationship teams and percolating down the knowledge, expertise and corporate goals.
• Responsible for focus on Expansion & Acquisition of Merchants within the zone assigned.
• Responsible to Improve Customer Satisfaction and Drive Business volumes of Merchant Relationship.
• Responsible for Provide Leadership Directions to the Sales Team. Page 2
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Onboarding Lead in Reliance Jio Infocomm Ltd
(A Subsidiary of Reliance Industries Ltd - October 2015 to July 2019)
• Responsible for Regulatory Compliance & Documentation Process Adherence.
• Responsible for Ensuring TAT Adherence for Customer Onboarding.
• Responsible for Ensuring 100% Archival & Retrieval of All Customer Documents.
• Responsible for Tracking & Monitoring all SLAs & TATs of Onboarding partners & A Team of Onboarding Executives.
• Responsible for Handling Customer Escalations Raised from Contact Centers or Social Media.
• Responsible for Relationship Management with Enterprise & HNI Customer Base.
• Responsible for Upselling with Enterprise & HNI Customer Base.
• Responsible for Implementing, Analysing& Suggesting Improvement methods for C-SAT & NPS Projects.
• Responsible for the Customer Service Part of 15 Physical Touch Points (COCO Stores).
• Responsible for Retention of Customers.
• Responsible for Customers Advocacy.
• Responsible for Training & Coaching of Channel Partners & Retailers for Successful Role out of Activation Through eKYC.
• Responsible for Coordinating Training & Coaching of Field Sales Team on Onboarding Merchants of Wallet Business.
• Responsible for Overseeing the Outbound Telesales Operations of the Jio Center Geography. Activation Officer in Idea Cellular Ltd.
(Aditya Birla Group of Company - January 2013 to October 2015)
• Responsible for Verifying CAF (Customer Application Form) of Both Pre-paid & Post-Paid.
• Responsible for Approving CAF After verifying attached KYC.
• Responsible for Regulatory Documentation Process Adherence.
• Responsible for Driving Documentation Agency (Vendor) & managing its operations.
• Responsible for Regular Co-ordination with Zonal Sales Team on CAF Compliance.
• Responsible for Ensuring TAT Adherence for Activations.
(Achieved Top Position for Zone in Entire Circle in terms of TAT Continually 8 Months in a Row)
• Responsible for Minimizing CAF Rejections.
(Managed to be in Top 3 out of 41 operational Spock in Circle)
• Responsible for Leading Scan Project.
(Achieved Faster Activations and Overcoming CAF Logistical Problems of entire hills region significantly)
• Responsible for Driving Indirectly a Team of 30 Members Inclusive of 2 Team Leaders. Page 3
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Executive CPA in e-NXT Financials Ltd.
(A TATA Enterprise - December 2011 to August 2012)
• Credit Processing Activities as an associate of TATA Motors Finance Ltd.
• Responsible for taking Logins of files to process
• Responsible for Preparing & Pitching CAM (Credit Appraisal Memo).
• Responsible for Checking Conditions for Sanctions.
• Entering Post Sanction Data in SAP CRM.
• Responsible for MIS Maintaining.
External Auditor for Sumeru Solutions.
(Contractual Job - November 2011)
• Auditing of Central Processing Center for Deutsche Bank on behalf of Sumeru Solutions.
• Preparing Audit Report of conducted audit.
Accounting Assistant In K. L. Khetan& Co
(A Chartered Accountant Firm - May 2010 to April 2011)
• Prepared Books of Accounts of Different firms (Including Trading and Manufacturing Companies)
• Prepared Bank Reconciliations (BRS)
• Prepared reports for VAT Returns.
• Prepared reports for TDS Returns.
• Prepared reports for CST Returns.
• Responsible for Statutory and Internal Audits, and Drafting of Audit report.
• Performed general office duties.
EDUCATION:
B.Com in Accounting (H)
Surya Sen Mahabidyalaya, Siliguri, (2007 – 2010.)
(Under North Bengal University)
Personal Details:
Date of birth : 27th Mar 1989
Nationality : Indian
Date: 8th May 2021
Place: Siliguri
Signature:
(DIPAYAN DUTTA)
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