Second Class Development Officer

NWACHUKWU ODINAKA HELEN

Address: Owode, Lagos State. Phone: +234**********, +234**********. E-mail: **************@*****.***/****************@*****.***

CAREER SUMMARY:

A refined client-focused Business Development, Customer Relations, and Front Desk professional with over four years of experience across Telecoms, Management Consulting, Engineering Services, Hospitality, and business sectors. Knowledgeable in Relationship Management, Brand Promotion, Sales and Marketing, Book-keeping, Quality Service Delivery, Market Intelligence, Sales Optimization, Office Administration, Business Development, Customer Retention and Management, Conflict Resolution and Communication, Office Management, Sales and Marketing, Modeling, Presentation, Documentation, Media Campaigns, Reporting, Investigation, Inventory-keeping, and Performance Optimization. Holds a Bachelor of Bachelor of Agriculture, Agribusiness and Management (Second Class Honors Upper Division)

SELECTED ACCOMPLISHMENTS:

Thrixes Technologies Limited, Ifako Ijaiye, Lagos State (October 2020 –Present):

Set up Customers Complaints and Resolution System, identified and investigated customers' complaints, developed a strong action plan, and recommended to management for action and continual improvement.

Directed all activities across the business unit, analyzed Business Unit performance, identified trends, developed activity plans, controlled budgets, and resolved queries for high-value customers; enhanced the company's customers satisfaction index by 87%

Tactfully analyzed relevant data to make business recommendations that resulted in market growth, quality, and reliability improvements by 67%

Spearheaded the tracking and analysis of the company's daily Key Performance Indicators (KPIs) covering Customer Satisfaction, Business Development, Sales, and Marketing as part of the continual improvement plan.

Knights Bridge Hotel, Ikeja, Lagos State (August 2019- September 2020):

Proficiently reduced the guest average waiting time by 78% through the implementation of e-Guests Registration and Reservation System

Cultivated strong relationships with customers by delivering the most advantageous and excellent customer experience during every interaction

Proficiently attained success in balancing cash after hectic month-end transactions and ensured all discrepancies in cash against utility items sold are resolved

Managed a whole lot of bookkeeping, balanced cash register at the end of every shift, and ensured that no discrepancies are found as far as cash is concerned.

Leveraged on social media skills, marketed the company’s products and services across all social media platforms, attracted more reservation deals; tactfully enhanced the company’s profit margin by 27%

Optimized operational efficiency by 30% via the smooth implementation of monthly training on Front Desk Management for field staff

Agriculture, Agbonna High School Share, Kwara State (September 2018-July 2019)

Tactfully implemented a two-way Communication Initiative (TCI), encouraged all students' participation during lesson impartation and class discussions; enhanced participant students' overall academic performances by 97%

Systematically developed and executed a Socio-academic Teaching Program (SSTP); proficiently addressed the social, academic, and cognitive development of young students.

Introduced Topic Summary Speakers (TSS), an initiative to encourage students to speak on topics under discussion in class, thereby increasing students’ interests in Agricultural Science

Tippled as Hostel Mistress, Administrative Office and Sports Coordinator saved the institution a whopping sum of $100000 being the cost for hiring new employees to cover the vacant roles.

Nneoma Ventures, Irawo, Lagos State (June 2011-March 2013):

Successfully handled end-to-end customers’ deliveries and consistently met delivery turn-around time by 100%

Acted as social Media Handler, leveraged on social media skills, consistently advertised company's products across all registered social media platforms, increased products followership by 56% with a resultant increase in profit margins by 23%

Cultivated strong relationships with customers by delivering the most advantageous and excellent customer experience during every interaction

Designed the company’s monthly report template, captured basic performance indicators, consistently reported to management regularly; tactfully aided in quick decision making by management.

PROFESSIONAL EXPERIENCE Business Development Officer, Thrixes Technologies Limited, Ifako Ijaiye, Lagos State, October 2020-Present:

Develop a growth strategy particularly focusing both on financial gain and customer satisfaction.

Conduct research to identify new market and customer needs

Promote the company's products/services and build long-term relationships with new and existing customers.

Closely work with sales and marketing team to conceptualize marketing campaigns and strategies.

Create a website and social media content to optimize the business and attract new customers.

Monitor customer feedback and escalate complaints to the appropriate department.

Track customer preferences, metrics, and media campaigns

Represent the company at product launches, events, and promotional campaigns

Front Desk Officer, Knights Bridge Hotel, Ikeja, Lagos State, August 2019- September 2020:

Timely greet hotel guests; answer any questions or concerns and contact necessary staff to solve problems when challenges arise, ensure guest comfort

Offer an outstanding guest experience and maintain an orderly front desk

Operate computer programs and multi-line phone systems and maintain guest records and book reservations

Oversee timely provision of customer care services to the guest including room merchandising, reservation, and room assignment activities

Manage a large number of incoming calls and emails, handle the request and complain; through appropriate solutions and alternatives within the time limit.

Keep a record of customer interaction, process customer account, and file documents.

Provide accurate, valid, and complete information by following the communication procedures and policies.

Teacher, Agriculture, Agbonna High School Share, Kwara State, September 2018-July 2019:

Teach Agriculture and improve students’ interest in sciences

Launch and enforce the rule for behavioral procedures to maintain orderliness among students

Establish a clear objective for all lessons and projects and communicate those objective to students

Prepare, administer and grade tests, assignments, and exams to evaluate students’ progress

Mentor, guide, and counsel students in their education life

Prepare lesson notes for review by Head Teacher

Front Desk Officer, Nneoma Ventures, Irawo, Lagos State, June 2011-March 2013:

Welcome clients into the office and document all business activities

Keep inventory of goods in and out of the office.

Organize files according to their names in the file cabinet as part of an efficient filing system

Prepare outgoing emails to different departments

Manage tasks deadlines for employees and clients

Prepare daily and monthly reports for review by management.

EDUCATIONAL QUALIFICATIONS:

Bachelor of Agriculture, Agribusiness and Management (Second Class Honors Upper Division), Michael Okpara University of Agriculture, Umudike, Abia State, 2013-2017.

Senior Secondary School Certificate(SSCE) Government College, Ikorodu, Lagos State, 2006-2011

SPECIAL SET SKILLS:

Relationship Management, Brand Promotion, Sales and Marketing, Book-keeping, Quality Service Delivery, Market Intelligence, Sales Optimization, Office Administration, Business Development, Customer Retention and Management, Conflict Resolution and Communication, Office Management, Presentation, Documentation, Media Campaigns, Reporting, Investigation, Inventory-keeping, and Performance Optimization

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