Customer Service Admin

Full Name: Thandiwe Cynthia Mbatha

Date of Birth: February 11, 1989

Gender: Female

Marital Status: Single

Driver’s License: Code C1

● Competency: Computer literate, excellent verbal & written communication skills, strong planning & organizing skills, Team orientation, client focus, problem solving skills, conflict handling and good interpersonal skills. Ability handles stressful and difficult situations.

● Proficient in: Microsoft office (outlook, word, PowerPoint, excel), Sabre airline solution Sabre Res & Ticketing – Comair Limited (Completed- 2017) Domestic Fare & Ticketing – Comair Limited (Completed- 2016) Passenger Handling – Comair Limited (Completed- 2016) Amadeus certificate (beginners’ course) – Amadeus (Completed 2011) Diploma in Travel and Tourism – Boston Business College (Completed-2011) Senior Certificate: Grade 12 – East Rand Christian Academy completed 2008 Company: Comair Limited (brand kulula and British Airways) Position held: Corporate Reservations Agent

Supervisor: Given Mogane +271*-***-****

Duration: 2018 – 2021

Corporate Reservations Agent

• Book, issue or reissue tickets for Corporate Clients and Gold Executive members using sabre and Amadeus.

• Process related admin (processing invoices and credit notes sending to the client)

• Increase revenue by selling ancillaries such as seats, extra baggage, Q-jump and car hire etc.

Provide efficient customer service with keeping clients happy by upgrading them to business class for their flight and enjoying the executives lounge while waiting to board they flight.

PERSONAL INFORMATION

SKILLS

EDUCATIONAL BACKGROUND

WORK EXPERINCE

Company: Comair Limited

Position held: Contact Centre Agent (Kulula.com & British Airways) Supervisor: Elsie Mthimunye +27-11-921-****

Duration: April 2016 –2018

Contact Centre Agent Duties:

• Book, issue or reissue tickets for passengers and travel agents on sabre and Amadeus.

• Process related admin (action queues, Feedback, Invoices, Banking and special cases mailbox).

• Increase revenue by selling ancillaries such as insurance, extra bag, car hire etc.

• Provide efficient customer service and assist with adhoc duties to ensure customer loyalty in line with company standards.

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