Reservations Manager Contact Details
Resume:
MOSA MOLEFE
Ass. Food & Bev. Manager
PROFILE
Name is Mosa Molefe, I have a big interest in Organisational standard of operations, customer management and more importantly analyzing how I can personally improve these systems. for any operational company. Thus, my knowledge in restaurant, hotel, events and Golf club management. In my field of hospitality.
CONTACT
PHONE:
EMAIL:
**.********@*****.***
HOBBIES
Reading
Marvel Fan
Hiking
EDUCATION
University of Johannesburg
2016 - 2017
Business Analysis Higher Certificate
*distinction attained
Victory College
2011 - 2013
Hospitality management
*distinction attained
Alberton High School
2011
Matriculated
Other
First Aid Training level 2
WORK EXPERIENCE
Royal Johannesburg & Kensington Golf Club
Assistant Event Manager
2014-2019
Duties & Responsibilities
Ensure consistent, high level service throughout pre-event, event and post-event phases of property events and responsible for selection, training, evaluation, coaching, and discipline of all employees. Restaurant and floor management including stock management, Sales & Marketing & Labour.
Nandos
Assistant Senior Manager
2016–2017
I was selected for a Learnership to which allowed me to go to university and study business management, after completion with the company I was placed in a senior position and managed one of the outlets. (Quick fact my store reached the highest sales in south Africa).
Duties & Responsibilities
● Labour Management
● Sales Management
● Stock Management
● Data analysis and report management in communication with head office
● Staff Hiring & Training.
●Local Promotion and budgeting.
Sunnyside Park Hotel
2016–2017
Duties and Responsibilities:
Reservations
● Creating bookings from guest direct, telephonically, email and central reservations.
● Filing Backup: Email, Vouchers, account receivable.
● Assisting in proforma invoices and quotations.
● Confirming bookings and following upon unguaranteed bookings and 6pm releases.
● Giving report to Senior Management.
● Creating physical back-up copies for reception to attach to register cards
● Promoting the business
● Merging and updating profiles
Banqueting coordinator:
● Assisting clients with proforma invoices and quotations
● Checking monthly to date sales
● Creating means to promote the business establishment
● Assisting in guaranteeing bookings for conference venues
● Communicating with relevant departments regarding the conference and setup.
Reception:
● Welcoming guests
● Answering calls and transferring to relevant departments
● Assisting with checking availability
● Checking credit limit, guest in house rate check and pit checks.
● Merging and updating profiles
● Completing and checking back up on arrivals
● Dealing with departures.
● Assisting guest about surroundings and information regarding current events, Dining and arts.
References
Company: Royal Johannesburg & Kensington Golf Club
Name: *****@*******.**.**
Position: General Manager
Contact Details: **@*******.**.**
Company: Sunnyside Park Hotel
Name: Delon Chetty
Position: General Manager
Contact Details: *******@************.**.**
Company: Sunnyside Park Hotel
Name: Louisa Savouge
Position: Reservations manager
Contact Details: ***.**********@************.**.**
Company: Sunnyside Park Hotel
Name: Mary Moloane
Position: Group reservations
Contact Details: ********@************.***
Company: Sunnyside Park Hotel
Name: Human Resource
Position: Nandos Head Office
Contact Details: 011-***-****
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