Rosie Buchanan

Muskegon, MI. 231-***-**** / adon4q@r.postjobfree.com

PROFILE

Possess strong Account Representative / Customer Service Rep skills to service-oriented environment.

Bringing expertise and passion to your company goals while in pursuit of fostering employee growth and

permanent placement.

• General Clerical and • Time Management • All office Machines

Administrative • Detail Oriented • Active Listening

• Microsoft Office Proficient • Problem Sensitivity • Critical Thinking

• Self-Motivated • Resource Management • Supportive

PROFESSIONAL EXPERIENCE

Account Representative / Administrative / Customer Service Representative

• Primary customer service / operator handles incoming calls in an efficient, professional manner.

• Provides information / process policy change and insurance transactions, through varies channels

• Maintain confidentiality of calls received of a sensitive nature; exhibit positive attitude & patience.

• Handles all account representative duties: educate and provide accurate insurance advice through

research and resolve problems.

• Greets customers in a professional, positive, and friendly manner.

• Maintain positive, helpful, team-oriented relationships with internal and external customers.

• Make appropriate decisions with minimal assistance and recommend applicable coverages.

• Process cash, electronic funds transfer, credit card, money order payments accurately.

• Establish guidelines and techniques such as timeliness, quality, and effectiveness to inquiries.

• Ability to interpret and verify coverage and data; scan, copy, save, attach required documents.

• Reconcile corporate credit card for travel charges / monthly.

• Create shipments for FedEx packages and / or express freight-periodically & print electronic Certified

mail through USPS.

• Complies and submits statistical reports including tables and text excel spreadsheet software request.

EMPLOYMENT

Account Representative / State Farm / Muskegon, MI 08.2020 to Current

Administrative Assistant / Shape Corp. / Grand Haven, MI 09.1996 to 04. 2020

EDUCATION & TRAINING

• Property & Casualty / Michigan License 2020 - Current

• Associates Degree / Human Resource Management, Baker College, Muskegon, MI

• Certificate/ Clerical Bookkeeping, Baker College, Muskegon, MI

• Diploma / General Studies, Muskegon High School, Muskegon, MI

Contact this candidate