Office Coordinator Customer Service

Marlene Bascombe

Washington, D.C. *****

202-***-**** ***************@*****.***

PROFESSIONAL SUMMARY:

An experienced Office Coordinator with 10 years of experience providing administrative support and maintaining efficient office operations in the hospitality industry. Strong interpersonal, customer service and leadership skills.

SKILLS:

Superb customer service skills and effective multi-tasker.

Computer literate with experience in MS Word, Excel, and PowerPoint.

Strong written and verbal communication skills.

Excellent organizational and time management skills.

Great interpersonal skills.

Friendly, service-oriented personality.

Keen attention to detail.

Problem-solving and basic troubleshooting skills.

Prompt and always on time.

EXPERIENCE:

Hilton

Office Coordinator

Washington, D.C.

2010 to Present

Managed reception area, including greeting visitors.

Answered phones or forwarded calls providing information, and schedule appointments.

Filed and managed records, made copies, send faxes, and handled incoming and outgoing correspondence.

Assisted housekeepers and managers with necessary paperwork.

Assisted and trained staff as needed and performed initial daily operations.

Community service collect money for breast cancer research.

Read and interact with the youth at the Ronald McDonald House for Kids.

Prepared meals for the needy with Food and Friends

Created weekly schedules

Call employees if and when needed

Performed monthly inventory

Prepared the work board for the next day

Supervised large teams

Distribute checks on weekly basis

Prepared assignments for the day

Update attendance record daily

Make sure there’s enough linen for the day

Hilton

House Keeper

Washington, D.C.

August 2000 to 2010

Clean and maintained 15 rooms at a time

Dusted Vacuumed

Changed linen, Clean bathrooms

Awards & Certificates

Received Certificate of Appreciation for housekeeper of the year (2007)

Best dress award

EDUCATION

Arima Senior Comprehensive High School

High School Diploma

St. Georges College

Bachelors Degree

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