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BARBARA MISCHELL GROAT

**** ******* ***** **

Lawrennceville, Ga 30044

adon3o@r.postjobfree.com

404-***-****

Education

Degree in Technology and Administration of Human Resources March 2018 Universidad Galileo, Guatemala

Bilingual Executive Secretary December 2006

College Liceo Pre-Universitario en Computacion

Experience

SPANISH BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Apr 2020– Jan 2021

Goldfein claims management

• Answering a high volume of inbound calls from customers

• Asist customers with any questions or concerns with any questions or concerns that they may have

• Resolves customer issues via one call resolution guidelines and / or escalated process

• Dispositions calls, complies and generates reports as required

• Responded to customer issues to maintain good rapport SALES/ASSISTANT MANAGER Dec 2016 – Dec 2017

Orangetheory Fitness, Guatemala.

• Conducted membership sales and daily sales reports

• Top sales associate 7 months out of one year

• Sold nearly $56,000 in membership sales in 2016

• Coordinated and trained new staff

• Managed social media for Orangetheory

• Updated all membership collections daily

• Maintained awareness of customer satisfaction

• Responded to customer issues to maintain good rapport HUMAN RESOURCES/MANAGER March 2014 to Dec 2016

Pharmaceutical Laboratory Chemilco Internacional, S.A. 2

• Implemented effective HR policies to ensure all practices are in compliance with the labor and employment regulations

• Updated 100 + employee records and job assignments

• Directed recruitment/training/staff development initiatives

• Created job descriptions to attract a targeted talent pool

• Facilitate year-end talent reviews

• Conducted all reports on medical and car insurance claims for employees

• Controlled and managed all social networks

• Organized and coordinated events within the company ASSISTANT MANAGER/HUMAN RESOURCES Sept 2012 to Jan 2014 Alerta Médica Y Hospitalaria, S.A

Marketing and Sales Department

• Assisted the Marketing and Sales Manager in all daily activities

• Managed all daily sales reports attended by the staff

• Conducted global reports of all 4 branches. – calls, appointments, and sales

• Maintained awareness of customer satisfaction

• Responded to customer issues to maintain good rapport

• Directed recruitment/training/staff development initiatives for sales area

• Engaged in marketing and advertising

• Conducted other areas of administrative duties

BUSINESS OWNER/PARTNER Jan 2007 to Aug 2012

Beauty School/Salon “Mischell”

• • • • • • Directed Staff Management Payroll Customer Excellent training for and Business service/employees managed of and buying/hiring Image Administration all selling consulting aspects products of beauty and school supplies Computer skills Management: Windows XP – All Window products, Excel, Power Point, Adobe Photoshop

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