Executive Secretary Business Owner
Resume:
BARBARA MISCHELL GROAT
Lawrennceville, Ga 30044
**********@*****.***
Education
Degree in Technology and Administration of Human Resources March 2018 Universidad Galileo, Guatemala
Bilingual Executive Secretary December 2006
College Liceo Pre-Universitario en Computacion
Experience
SPANISH BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Apr 2020– Jan 2021
Goldfein claims management
• Answering a high volume of inbound calls from customers
• Asist customers with any questions or concerns with any questions or concerns that they may have
• Resolves customer issues via one call resolution guidelines and / or escalated process
• Dispositions calls, complies and generates reports as required
• Responded to customer issues to maintain good rapport SALES/ASSISTANT MANAGER Dec 2016 – Dec 2017
Orangetheory Fitness, Guatemala.
• Conducted membership sales and daily sales reports
• Top sales associate 7 months out of one year
• Sold nearly $56,000 in membership sales in 2016
• Coordinated and trained new staff
• Managed social media for Orangetheory
• Updated all membership collections daily
• Maintained awareness of customer satisfaction
• Responded to customer issues to maintain good rapport HUMAN RESOURCES/MANAGER March 2014 to Dec 2016
Pharmaceutical Laboratory Chemilco Internacional, S.A. 2
• Implemented effective HR policies to ensure all practices are in compliance with the labor and employment regulations
• Updated 100 + employee records and job assignments
• Directed recruitment/training/staff development initiatives
• Created job descriptions to attract a targeted talent pool
• Facilitate year-end talent reviews
• Conducted all reports on medical and car insurance claims for employees
• Controlled and managed all social networks
• Organized and coordinated events within the company ASSISTANT MANAGER/HUMAN RESOURCES Sept 2012 to Jan 2014 Alerta Médica Y Hospitalaria, S.A
Marketing and Sales Department
• Assisted the Marketing and Sales Manager in all daily activities
• Managed all daily sales reports attended by the staff
• Conducted global reports of all 4 branches. – calls, appointments, and sales
• Maintained awareness of customer satisfaction
• Responded to customer issues to maintain good rapport
• Directed recruitment/training/staff development initiatives for sales area
• Engaged in marketing and advertising
• Conducted other areas of administrative duties
BUSINESS OWNER/PARTNER Jan 2007 to Aug 2012
Beauty School/Salon “Mischell”
• • • • • • Directed Staff Management Payroll Customer Excellent training for and Business service/employees managed of and buying/hiring Image Administration all selling consulting aspects products of beauty and school supplies Computer skills Management: Windows XP – All Window products, Excel, Power Point, Adobe Photoshop
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