Support Representative Entry Clerk

Debra Horsey Resume

Cell 714-***-****

adon2g@r.postjobfree.com

Professional Experience

AutoNation, Buena Park California

Receptionist 3/2018-2/2020

● Organize the front desk and lobby of the collision center.

● Answer and screen incoming calls and messages, forward to the appropriate department or consultant and answer questions accordingly.

● Assist customers, consultants and insurance agents regarding vehicle damage, estimates, car rentals, repair updates, final paperwork and payments.

● Update ProfitNet and accounts payable with customer payments.

● Assist tow truck drivers with towing of total loss vehicles, condition of vehicle, updated fees, correct paperwork, tow bills and final payment.

● Daily reports and invoices, filing, photocopy, faxing and scanning.

● Maintain a positive disposition in all situations.

Memorial Care Home Health, Laguna Hills California

Intake Data Entry Clerk 7/2015-7/2016

● Enter new patients medical information into patient charts in Devero.

● Complete patient profile, scan and upload appropriate documents to patient charts.

● Scan Intake forms into the database and upload.

● Notify insurance verification clerks to verify medical insurance, notify scheduling coordinators to schedule appointments with patients.

● Sort and forward multiple faxes to the departments and quadrants, additional doctor orders, lab results, authorizations, medical records, human resources, quality assurance, hospital liaisons and marketing.

● Receptionist support.

Avery Products/ZeroChaos, Brea California

Consumer Support Representative 8/2014-6/2015

● Consumer support in Design and Print software via phone and chat.

● Microsoft Word support for consumers via phone and chat.

● Order support for consumers in search of specified products.

● Process orders for defective products.

● Customer assistance for WePrint orders.

● Maintain support within a timely manner to meet management goals.

Fairmont Designs/People's Choice, Buena Park California

Order Entry/Processing/Customer Service 5/2014-8/2014

● Process and enter parts orders via phone and emails.

● Update and run overseas container and parts order reports.

● Process orders for major distributors thru EDI system.

● Contact and email sales associates when their orders are processed.

Midmark Diagnostics/AppleOne, Torrance California

Administrative Assistant/Tier 0 Operator/Special Projects

5/2013-12/2013

● Process RMA orders, update RMA data reports.

● Answer phones, create and assign tickets for diagnostic technicians.

● Respond to technical support emails.

● Update service agreement contacts, update Oracle and Heat database.

● Certification and transfer of ownership of serial numbers.

● Release of repaired diagnostic devices.

Schneider Electric/Volt/Adecco, Costa Mesa California

Order Administrator /Special projects/Logistics/Billing 5/2008-5/2011

● Billing of time and materials for service calls to repair UPS Systems.

● Retrieve rate sheet and purchase order from database, customer care center or customer.

● Confirmation of part number and labor with Field Service Engineers and District Service Managers.

● Prepare case summaries, notes and instructions for invoicing.

● Acquire credit card authorization.

● Request review of disputed invoices, re-bill and credit when approved.

● Report queue count to supervisors. Training of multiple employees.

● Assisted with purchasing of batteries for vendors and customers.

● Managed multiple projects regarding database cleanup.

● Located commissions for Field Service Engineers on various services.

● Distributed purchase orders for service contracts and service parts.

● Reporting and tracking of incoming purchase orders and contract administrators.

Skills

Excellent customer service and interpersonal skills. Certified Credit Counselor. Word processing, data entry/retrieval. Microsoft Word, Excel, Outlook, Access, Clarify, Intouch, Oracle, Heat, Lotus notes, Salesforce, DeVero. Trained in Avery Design and Print Software. AS/400, ten-key by touch. Knowledge in Home Healthcare. Dealer Central, ProfitNet, Cenpos, Crosscheck

Education

Educated in Federal Debt Collection Practices Act 2002-2007

Certified Credit Counselor, NIFE 2004

Knowledge of Bail Bonding 2001-2002

Educated in installation of High Speed Internet Services 1999-2000 Versed in Mobilehome Residency Law 1996-1999

Trained in processing Mortgage Documents -1995

High School Diploma, Gilbert High School 1992

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