Human Resources Business Professional

Isaac Castro

Fort Mill, South Carolina

************@*****.*** 301-***-**** www.linkedin.com/in/icastro

PROFESSIONAL SUMMARY

Business Professional seeking to apply SHRM-CP Certification, passion for coaching, training and transformation, plus leadership experience in corporate, industrial, retail, and entrepreneurial environments to a career in Organizational Development, beginning with HR Associate roles to firm up experience.

SKILLS AND CERTIFICATIONS

●SHRM-CP

●Onboarding

●New Hire Training

●Training & Development

●Leadership Coaching

●Training Facilitation

●Organizational Development

●Process Improvement

Talent Acquisition

PROFESSIONAL EXPERIENCE

Independent Recruiter & Trainer; Mere Mogul, Gaithersburg, MD 2015 – 2020

Recruited, trained, and developed entrepreneurial leaders in business opportunities for multiple partner organizations ranging from insurance to legal assistance. Designed training curriculum and facilitated training to develop competencies in sales/marketing, recruiting, leadership development, and business acumen. Evaluated performance, set objectives and coached leaders in performance improvement.

●Awarded Recruiter of the Month by a partner organization for signing on 21 new entrepreneurs.

●Placed 1st in the State of Maryland and 4th in the nation in recruiting for a partner organization.

General Manager & Human Resources Generalist; PPMAC, Rockville, MD 2012 – 2015

Directed all business operations, event planning, human resources, and organizational development; led a team of 20+ martial arts and fitness instructors; managed facility activities and maintenance for PPMAC and resident partner company; ran administration, payroll, employee relations, training and development.

●Transformed PPMAC from 3 years of unprofitability into a profitable business within 3 months’ time through the execution of improved sales and customer service processes and the adoption of an organizational mindset shift.

●Implemented systems to attract +100% more new members and increase retention by +20% to become the top recruiting academy out of over 200 affiliates.

Business Growth Consultant; Hibu Inc., Rockville, MD 2011 – 2012

Trained and coached regional small and mid-sized businesses to increase their visibility, internet/walk-in traffic, and sales by comprehensive, customized marketing campaigns targeted to their ideal customer.

●Drove massive walk-in traffic for a failing retail store that paid off debts and generated profits of +25%.

●Grew customer base of a start-up restaurant during a failed national economy that led to expansion of an additional location within just one year's time.

National Sales Account Manager; Caregiverlist, Inc., Gaithersburg, MD 2011 – 2011

Drove revenue, built brand partnerships, and educated the caregiver community through design & delivery of instructional training webinars, networking at trade shows, and collaboration with local and national organizations.

●Expanded industry reach over 500% by initiating strategic relationships with 2 of the top 10 national home care organizations and 4 nationally recognized vendors for co-marketing.

Advertising & Exhibits Manager; DecisionHealth, Gaithersburg, MD 2008 – 2010

Managed national advertising and event exhibits through full lifecycle strategic planning and project management implementation from concept to campaign, partnering with non-departmental leaders and employees that required obtaining buy-in and ongoing leadership coaching to enhance employee relations and maintain the highest standard of customer service. Managed multiple side projects including renewal sales for 2 national publications, ancillary product sales, event attendee sales, and a new product launch.

●Despite declining attendee participation and an economic recession, renewed previously disinclined vendor and advertiser participation and increased exhibit and advertising revenue an additional 30%.

●Saved an insolvent publication with diminishing subscriber renewals by growing advertiser participation and revenue above baseline plus an additional 10% in less than 3 months' time.

Assistant Manager; The Men’s Wearhouse, Silver Spring, MD 2006 – 2008

Managed revenue growth and store operations driving revenue through sales, training, and organizational development. Responsible for new hire onboarding, new hire orientation, training and development, coaching, and performance management of 15-person staff to develop competent, confident leaders who could independently run the store without oversight.

●Reorganized and realigned a Men's Wearhouse store that had failed to reach corporate goals for the previous 16 months into immediately and throughout tenure exceeding the highest possible “Excellent” goal ratings through intervention initiatives that included team-building, leadership coaching, training, and development.

●Stores routinely placed in top 5 of all major sales categories in both District and Regional numbers.

MILITARY SERVICE

●Sergeant (Radar Crew Chief, Armory Supervisor, Administrative Officer, Safety Officer, etc.) – United States Marine Corps

EDUCATION

●Classes taken toward International Business at American InterContinental University – now interviewing schools to major in Organizational Leadership

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