Systems Director, Product Manager, Business Analyst

George Vasiliou

***********@*****.*** • 214-***-****

www.linkedin.com/in/george-vasiliou • Richardson, TX

Systems Director

18+ years of Healthcare success developing strategic roadmaps and leading multicultural teams to oversee development and integration of mission-critical systems/applications that drive business process improvement

Visionary leader and strategic thinker with a record of conceiving and steering large-scale system execution projects from inception to completion through cross-functional collaboration. Recognized for planning, developing, and implementing CRMs across multiple organizations while creating and auditing multiple API implementations for sales, AP, payroll, and IT systems. Demonstrated record of automating processes, reducing team efforts, and driving cost-saving for corporate accounts. Deep knowledge of Agile methodology with a history of leading scrum sessions to foster team collaboration and drive high-quality product development. Instrumental in educating 14,000+ employees across 1200 facilities on multiple applications by delivering practical training. Strong problem-solving and analytical skills with the ability to interpret and translate business requirements into actionable insights that empower executive-level decision-making and drive strategic business planning.

Areas of Expertise

Business Systems Implementation

Project Oversight

Product Management

Risk Mitigation Planning

Project & Budget Management

Strategic Planning & Decisions

Enterprise Applications Deployment

Product Backlog Grooming

Process Automation & Workflow Design

Vendor Relationship Management

Roadmap Creation

Agile/Scrum Methodologies

Business & Data Analytics

API Integration

Staff Training & Mentoring

Professional Experience

Pegasus Senior Living, Dallas, TX 01/2019 – 07/2021

Business Systems Analyst to Business Systems Director

Meet ever-evolving organizational needs by spearheading the development of technology vision and roadmaps. Steer system implementation projects from inception to completion while providing an entire overview of project status to executive leadership by regularly generating status reports. Set clear direction and lead multidisciplinary teams to manage key initiatives, including oversight of third-party resources and partners. Act as data structure expert for supporting internal analysis users, such as the financial and aftermarket analysts. Analyze, interpret, and translate business requirements into technology solutions. Establish SOX IT interactions with external audit and regulatory owned by the healthcare REIT.

●Drove cost savings of 500K within the first year by developing and automating business processes.

●Saved ~3000 hours scanning AP invoices for the month by creating processes with procurement vendor to enable CRM software to automatically upload the invoice images from one system to other, avoiding manual uploads.

●Designed onboarding and offboarding processes with Oasis / HRIS around role-based access and permissions. Acknowledged by the auditors (during SOX review) as the best process achievable in the industry.

●Played a vital role in devising plans and conducting Sarbanes Oxley audits for multiple API implementations for Sales, AP, Payroll, IT, and other various systems.

●Directed cross-functional teams, administered budget, and managed potential risk to ensure completion of projects within timelines and budgetary constraints with the FP&A team.

●Brought improvements in IT, risk, budget, sales, operation, and payroll processes by delivering strategic guidance.

●Delivered technical guidance for managing medium to large-scale projects while implementing change management initiatives in specified products like Zoom, Docusign, MetTel, Office 365, and process areas.

MatrixCare, Frisco, TX 2015 – 10/2018

Software Business Analyst & Associate Product Manager

Led multicultural team of 22 frontend/backend developers and QA spread across India and the US. Drove projects from initial planning to successful execution through business analysis and stakeholder coordination. Ensured compliance of overall processes with federal, state, company policies, procedures, and regulations. The president pushed my new report metrics to all other products as the new standard going forward. (MCSL CRM is comparable to Epic or Cerner)

●Drove a 7% decrease in client staff allocation time in the HR module and 16% in the Clinical module.

●Lowered client bugs reported from 54% down to 35% by coordinating with customer support and development team to develop new code in MatrixCare Senior Living and Care Assist web-based CRM.

●Led Kanban scrum and backlog grooming meets while participated in client marketing/strategic planning sessions.

●Tracked, analyzed, and interpreted trends in Google Analytics and JIRA data. Determined inefficiencies and areas for improvement by developing metrics.

●Wireframed mockups with UX team, documented SDLC process flows, and developed requirements for functional improvements and enhancements in Confluence and Microsoft Office Visio, and QA tested pre and post-release.

Help Desk/Customer Service Management & Business Analyst 2010 – 2015

Directed two support teams in Dallas and St. Louis on two different products to standardize process and improve customer's KPI. Spearheaded UX redesign of the enterprise CRM, overseeing creating a new lite web version of CRM to target smaller companies and increase market share, then authored a 450-page user manual for the technical writers.

●Rendered high-quality support to grow current customer accounts by 46.

●Established configuration knowledge base to support functionality by developing system application overview.

●Fostered team collaboration by conducting training, organizing personal meetings, and leading special workshops.

●Improved skillset of end-users on automation systems through regular training and guidance.

Technical Support to Help Desk Supervisor (formerly Signature Senior Living in Las Colinas, TX) 2007 – 2010

Devised cost-efficient staffing solutions for Senior Living companies using MatrixCare for Senior Living CRM resource management software; optimized staffing needs and automated data processing and reporting procedures for the client. Identified/eliminated bottlenecks and executed new strategies to drive sustainable organizational change.

●Educated 14,000+ employees across 1200 facilities on applications and time-saving techniques by hosting on-site and remote presentations/training.

●Enhanced operational efficiencies and facilitated on-time and under-budget corporate transition.

Additional Experience

Technical Support Technician to Tech 2 Field Technician Virtual Care Provider Inc., 2005 – 2007

Accounts Payable/Accounts Receivable Representative to Field/Technical Support Technician Assisted Living Concepts, 2003 – 2005 Operations Coordinator/Purchasing Agent/Account Manager to Field/Technical Support Technician Edge Networks, 2001 – 2003

Accounts Receivable Ameriserve / McLane Food Service, 1999 – 2001

Education & Credentials

Scrum, Agile, and Visio workflow courses, Plurasight and Udemy. Currently taking Lean Six Sigma Yellow Belt

Completed SMU Advanced Engineering and Continuing Education. CompTIA A+, MCP Certified

Collin County Community College and Houston Community College

Graduated Lamar Consolidated High School - Rosenberg, TX

Awards & Honors

2015, and 2017-2018 "Best in KLAS for Long-Term Care Software" with MatrixCare (https://www.leadingage.org/matrixcare-wins-best-klas-long-term-care-software)

2008 "Best of Show for New Up and Coming" CRM with Right Click Software at Argentum Senior Living Conference, formerly ALFA, Assisted Living Federation of America.

Boy-scout for several years until I earned the rank of Eagle Scout. Only 8% of boy scouts earn Eagle Scout.

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