Cleaning Supervisor

Name: Kattia Vega Sandoval

Address: Chachagua San Ramón Alajuela Costa Rica.

Phone: Cell: 506-******** / ***********@*****.***

Profile

Bilingual Spanish and English, extensive experience in office, houskeeping- hotel and residential cleaning, bookkeeping experience. Teamleading, trainer, cash handling, invoicing, daily and monthly sales reports. Inventories. Elaboration of schedules, teamwork. Working under pressure. Excellent customer service. ability to multi-task and meet strict deadlines.

Work experience

From 2018 to now.

Working from home

Telemarketing agent for an Insurance Broker in Houston, Texas. Calling prospects to offer them Final Expense Insurance. Part time English tutor.

From December 2015 to July 2018

Receptionist and houskeeper’s assistant at Miradas Arenal Hotel In charge of welcoming guests, meet any of their requirements and needs,

(Check in and check out) tours sale, making reservations in tours and restaurants for guests, assist clients in any need. Verify that all areas are funcioning propertly (cleanliness of the rooms and reception area, kitchen, laundry, ect) to ensure the proper functioning of the hotel. Inventorying amenities and lines, and programing rooms deep cleaning according to accupancy. Other funtions:

Cleaning the reception office, including windows, bathrooms, and the front and back patio. Making sure everything looked spotless.

Cleaning rooms whenever necessary due to shortness of staff.

Supervised and make sure that the rooms were ready to receive new guests. Cleanliness and all the necessary details to offer an excellent welcome to customers.

Help with laundry.

Handling of cash, daily tours sales report.

From January 2012 to December 2015.

Working from home

Real Estate property researcher assistant

Functions: Researching Real Estate properties for sale on different websites and contacting sellers via email to offer them a deal.

Keeping records of people contacted and do a follow up. Answering calls from customers and assisting them by providing information required. From 2004 to 2011 Lived in the USA.

Cleaning subcontractor for the Rummel Group and others Started as cleaner then, I became a subcontractor. Cleaning vacant and occupied properties as houses and apartments, club houses, offices, post construction renovations, building’s common areas and others. Training people to work with me in high season, organizing schedules, buying cleanning suplies, invoicing ect.

Turnkey cleaning when doing vacant properties.

Some main duties performed:

Training and supervising people (when needed, usually in high season)

Ensuring Health and Safety guidelines are always followed.

Ensuring properties are left in excellent condition after a job.

Performing general Admin duties (phoning, filing, report of weekly cleaned properties, invoicing, etc)

Cleaning offices, toilets, kitchens, meeting rooms, main entrance, function hall, elevators, gyms in apartment complexes, and other facilities to a high standard.

Dusting, Damp Wiping, Washing and Polishing of office furniture.

Vacuuming floors and carpets

Sweeping and mopping floors

Keeping reception area clean and tidy

Cleaning windows and frames

General cleaning of all surfaces and areas

Following health & safety guidelines when handling chemicals

Reporting any issues to the contractor or property manager (when necessary) Education and other skills

Languages: Native Spanish, 95% English

GED (High School Diploma USA) / High school completed (Costa Rica. Accountant Assistant Certificate

Experience driving in USA and Costa Rica. (20 years) Excelent customer service

Ability to multitask and follow strict deadlines / Teamwork Very good people skills, problem solving, emphaty and good listener and communicator.

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