Surgical Coordinator Ophthalmic Technician

Aඇඇආൺඋ ൾ Tൾඋඋൺ

Calverton, NY ***** 631-***-**** ****************@*****.***

Articulate Ophthalmic Technician talented in handling both the medical and administrative end of facility work. Accomplished at assessing pupils, confrontation fields, and anterior chamber depths. Well-organized and efficient with sound knowledge of medical terminology and various eye diseases. Chart documentation

Visual prescreening

Equipment calibration

Medical history documentation

Color vision assessment

Manual refractions

Appointment Scheduling

Amsler grid testing

Customer service abilities

Ophthalmologist Technician, 04/2017 to 06/2020

East End Eye Associates – Riverhead, NY

Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans. Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.

Measured and recorded visual acuity and color vision testing. Instilled anesthetic drops and assisted in laser treatments and minor procedures. Performed lensometry and sit-lamp examinations.

Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation. Measured intraocular pressure using Goldman and Tonopen tonometry process. Used Lensometer to measure and record lens power of existing prescriptive spectacles. Measured corneal curvature using keratometer to determine axis and extent of astigmatism. Conducted corneal pachymetry as screening for Keratoconus, LRI surgery and glaucoma. Triaged phone calls from patients and outside contacts and handled in order of importance. Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.

Applied eye medications and drops to dilate pupils in preparation for examinations. Assessed patients for eye issues and checked visual acuity, color plates and papillary function. Identified issues during preliminary exam and addressed concerns with physician. Provided patients with detailed instructions for pre- and post-op care under physician supervision to Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

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promote healing and optimal recovery strategies.

Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.

Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments. Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.

Medical Front Office Receptionist, 09/2014 to 04/2017 North Shore Eye Care – Riverhead, NY

Organized paperwork such as charts and reports for office and patient needs. Completed and filed financial documentation for accounting purposes. Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Managed master calendar and scheduled appointments for 40 providers based on optimal patient loads and clinician availability.

Enhanced office efficiency by handling 50+ callers per day. Completed skilled administrative work to support all office staff and operational requirements. Maintained current and accurate medical records for many patients Referred and screened patients to make best use of resources, triage staff and serve community members.

Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.

Used computer programs and registration systems to schedule patients for routine and complex procedures.

Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.

Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.

Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.

Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.

Completed clerical duties and tasks for clinic administration. Carefully transcribed phone messages and relayed to appropriate personnel within 5 minutes of each call.

Coordinated patient scheduling, check-in, check-out and payments for billing. Adhered to strict HIPAA guidelines at all times to protect patient privacy. Adeptly managed multi-line phone system and pleasantly greeted all patients. Managed office logistics by scheduling appointments, maintaining files and collecting payments. Responded to correspondence from insurance companies to verify patient's coverage. Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing

Checked patient data including insurance, demographic and health history to keep information current. Scheduled, rescheduled and handled cancelled appointments for patients. Obtained payments from patients and scanned identification and insurance cards. Surgical Coordinator, 07/2008 to 09/2014

Peconic Ophthalmology - Dr. Louis Pizzarello – Riverhead, NY Communicated with patients on phone and in person to enter and update medical history in database. Documented and collected patient data in [Software] to maintain accuracy and security. Abided by state and federal healthcare guidelines and laws and reported non-compliance issues. Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery. Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts. Fostered collaborative relationships among health care team by communicating, responding to requests and building rapport.

Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.

Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.

Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.

Supported providers in outpatient medical office through coordinating all administrative operations. Organized paperwork such as charts and reports for office and patient needs. Received, recorded and addressed incoming and outgoing communication via telephone and email. Maintained current and accurate medical records for over many patients. Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.

Completed and filed financial documentation for accounting purposes. Coordinated front office duties, including customer service, patient scheduling and billing. Located, checked in and pulled medical records for patient appointments and incomplete charts. Carried out front office duties utilizing data entry skills in framework of medical database. Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.

Maintained office supplies inventory by checking stock and ordering new supplies as needed. High School Diploma: 06/1979

Riverhead Senior High School - Riverhead, NY

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