Customer Service and Data Entry

SUMMARY

Customer service professional offering over 20 years of diversified skills, including supervisory and management experience. Dedicated to consistent delivery of outstanding customer service. Effective at building rapport with a diverse range of customers, personnel, and associates while assiduously implementing and communicating federal, state, and company policy and procedures.

EXPERIENCE

2019 DAA Seattle Auburn, WA

Vehicle Processing Specialist

Responsible for tracking inventory, including acquisition and sales, of 600-900 vehicles each week. Inspected incoming vehicles, took photographs and wrote descriptions of vehicle make, model, features, and condition for potential buyers. Provided direct customer service to dealerships, suppliers, and individual customers and follow-up to ensure seamless service delivery and customer satisfaction.

2016-2019 BJs Bingo Fife, WA

Lead Cashier

Coordinated with upper management and floor staff to ensure consistently outstanding customer service. Monitored employee performance and motivated them to exceed sales goals and customer expectations. Set up daily session and issued product to cashiers and clerks and while inputting returned product into company database. Performed regular inventory checks. Worked directly with bingo guests to facilitate a positive experience, answering questions, taking orders, and explaining rules, policies, and procedures. Performed basic troubleshooting on computers, electronic devices, and databases used for the cashiers and back office. Implemented state, federal, tribal, and company guidelines related to gambling, declaring winnings, and alcohol/tobacco purchase and consumption.

2011 to 2016 Swinomish Casino and Lodge Anacortes, WA

Dual Rate Bingo Supervisor

Monitored employee performance and motivated them to exceed both sales goals and customer expectations. Maintained and documented work completed using Office Suite; presented timely reports to management. Routinely used software platforms such asVideo King, OMNI, and All Trak II for inventory, price setting, and completing customer transactions; inspected and performed basic repair and trouble shooting on automated Bingo machines and equipment. Mediated disputes between staff and responded to customer complaints using de-escalation techniques to ensure a positive outcome. Also worked directly with clients on the floor in admissions, calling bingo, working the floor for sales and verifying winners. Implemented state, federal, tribal, and company guidelines related to gambling, declaring winnings, and alcohol/tobacco purchase and consumption.

2006 to 2011 Swinomish Casino and Lodge Anacortes, WA

Valet and Transportation Attendant

Acted as first contact with guests and provided outstanding hospitality, including opening doors, assisting with wheelchairs and other adaptive equipment, and answering questions about the casino and surrounding area. Drove company shuttle to transport guests between the casino and various locations all while ensuring road and vehicle safety and building customer rapport. Daily duties included inspecting the vehicle, ticketing, scheduling pick-ups, coordinating with staff, and structuring multi-stop routes that transported customers efficiently.

EDUCATION AND AWARDS

1998 Bothell High School

High School Diploma

2011 Swinomish Casino

Most Valuable Player (MVP) Award

2012-2016 PRIDE Supervisor Training

Fundamentals of Leadership

Working With Upset Guests