Operations Analyst Service Technician

Ravish Gupta

***, ********** ******, *******, ******* 226022

+91-995******* @ **************@*******.***

Profile:

Team Lead with 12 years’ comprehensive hands-on knowledge in the field of Supply Chain Management, Procurement, Compliance and Due Diligence, Contract & Category Management. Core Competencies:

Procurement/Contract Management/Vendor Management/Negotiation/Incident Management/Data Analysis and Interpretation/PR-PO, RFQ, Spot Buy, Client Relationship Management, Invoicing. Responsibilities:

Responsible Procurement/ Vendor Management/ Negotiation/ Category Support/ Contract Management- Compliance and administration.

Sending RFQ’s to various Suppliers for quotation.

Order to cash

Validation of client’s invoices

Processing of invoices

Posting of invoices into the application, post amendments, rebates, discount etc.

Taking care of Spot Buy process - To buy Goods as per urgent requirement for Capex and Opex.

Contract compliance, amendment, Updation, Issue resolution & Negotiation with Suppliers for best overall terms including cost, payment terms, freight, terms & conditions and handling ad-hoc queries.

Conducting Compliance Checks on the contract drafts and executed contracts.

Project automation responsibilities as per business requirement.

Conducting internal audits as per service level agreements and creating Incident Reports and RCAs.

Technical Knowledge: MS Office, PowerPoint, SAP-MM, Coupa, Radix, People Soft, Emptoris, Zycus. Responsibilities:

Responsible as a Buyer creating PO’s per PR for various Vendor/Supplier

Perform all the compliance check while processed the PR’s

Managing business operations, escalated issues, tracking of daily activities and updating it regularly and ensuring that processes are followed as per the quality standards.

Identifying and defining processes, sub-processes & activities, development & review of process flowcharts

& risk control matrix and operative effectiveness as well as remedial solutions. 1. Accenture Operations Procurement Operations Analyst (CL10) March 2016 – August 2020 2. Genpact, Gurgaon Senior Associate May 2011 – March 2016

Mapping client’s requirements while coordinating with cross-functional departments to develop, implement and transition the process adhering to the guidelines specified by the client.

Working in conjunction with the provider for contract maintenance and Network Database Management in a web-based environment.

Managing maintenance and uploading of Contracts along with Demographic profile management of the Providers having contracts with GE Healthcare.

Delegating work to Team members and ensuring the work within timely and accurate manner with zero error.

Responsibilities:

Worked as a Support Executive for virgin media (ISP) Project.

Received inbound calls of a technical nature, independently resolving customer complaints, concerns and inquiries regarding their T.V. & Telephone connection.

Use Citrix meta-frame to access applications and tools.

Interact with UK Customers for Pre- Checks and Incident Problem Management.

Proactively Monitor Customer Network By using Red Tool (application) and Check Remote End Connectivity.

Provide Online Support and Assistance to Service Technician to rectify a problem. Strong Areas-

Process oriented and highly methodological

Obsessed with details and efficiency

Focus and Implementation

Remain professional and perform above expectations in high stress situations consistently

Consistently Completing all assigned responsibilities on time

Focuses on and finish problems and high priority tasks Effective Understanding-

Recognize root causes and problems

Able to become the service owner and to participate actively in the service improvement. High level of commitment with the service quality.

ACADEMIC CREDENTIALS

Bachelor of Science from Lucknow University 2004

Senior Secondary from Eram Convent, Lucknow 2000

Junior Secondary from St. Fidelis College, Lucknow 1998 3. IBM Daksh, Gurgaon Senior Operational Executive Sep 2008 – May 2011 Personnel Details

Father’s Name: Mr. Jagjeewan Prasad Gupta

Date of Birth: 05 August 1981

Marital Status: Married

Nationality: Indian

Linguistic Ability: English & Hindi

Declaration: I hereby declare that the above information is correct to the best of my knowledge. Date:

Place: (Ravish Gupta)

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