Pharmacy Technician Customer Service
Resume:
Gurmeet Kaur
*** ******* *** * ****** CITY, NJ **306
Contact No. 551-***-****
E-mail: *.*********@*****.***
OBJECTIVE
Highly focused and dependable customer service representative with five years of experience in the field of marketing and customer dealing industry. Seeking to use my background in customer service and accounting to take on the role of Data Entry/Entry-Level Bookkeeping and Bank Teller. Currently taking QuickBooks class to be certified.
Authorized to work in the US for any employer
EXPERIENCE
SPECIALITY RX PHARMACY RIDGEFIELD PARK NEW JERSE
OCTOBER 14,2019-MARCH 15,2020
Properly filled and dispensed an average of prescriptions per day.
Effectively resolved insurance rejections and other billing issues.
Managed drug and supply inventories.
Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff.
Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
Compounded and repackaged medications, including unit-doses, topical medications and sterile products.
Troubleshot mechanical issues with machines and other equipment.
Regularly stocked shelves, rotated stock and checked for expired medications.
Completed new and updated patient profiles, including lists of patient medications.
Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.
Receptively answered customer questions and helped locate desired items in the pharmacy.
Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
Efficiently operated cash register and handled cash, checks, and charge transactions.
Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
Verified and labeled prescriptions with the 8point check.
Hand counted control medications, measured liquids and reconstituted antibiotics.
Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs
SANTANDER BANK TELLER FEBUVERY,14,2019- May 23, 2019
Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
Generally resolves problems independently, escalating more difficult issues to management.
Processes regular Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verify currency, balancing cash drawer, night deposits, correct discrepancies and make necessary adjustments. Balance Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary.
Adheres to safe deposit box procedures/ operations and guidelines.
Establishes and solidifies Customer relationships by providing legendary Customer Service based on Guiding Principles, CWI, Think SMART and WOW! Shop criteria.
Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services.
Expected to service both lobby and drive-thru Customers.
May assist in the preparation and development of the Stores Sales Plan. Recognizing referral opportunities and initiating.
Must be eligible for employment under regulatory standards applicable to the position.
WALMART CUSTOMER SERVICE, FEBUVARY 2017
Implemented best practices for sales and customer service with other team members to help improve the store's efficiency.
Responsible for solving customer complaints and providing timely information regarding products.
Maintained friendly and professional customer interactions.
Answered customer telephone calls promptly and in an appropriate manner.
Recognized by managers and customers for exceptional customer relations and issue resolution.
Developed reputation as best in store at organizing racks and shelves to maintain the visual appeal of the store.
WEISBRODS PHARMACY, NEWARK & FENNY PHARMACY, Jersey City
Technician Representative, May 9,2016-January 3,2017
Properly filled and dispensed an average of prescriptions per day.
Effectively resolved insurance rejections and other billing issues.
Managed drug and supply inventories.
Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff.
Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
Compounded and repackaged medications, including unit-doses, topical medications and sterile products.
Troubleshot mechanical issues with machines and other equipment.
Regularly stocked shelves, rotated stock and checked for expired medications.
Completed new and updated patient profiles, including lists of patient medications.
Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.
Receptively answered customer questions and helped locate desired items in the pharmacy.
Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
Efficiently operated cash register and handled cash, checks, and charge transactions.
Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
Verified and labeled prescriptions with the 8 point check.
Hand counted control medications, measured liquids and reconstituted antibiotics.
Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs
CORE COMPETENCIES
Account Maintenance Organizational Leadership People Management
Client Service & Support Communications Attention to Detail
Vendor Contract Relationship Conflict Resolution Relationship Management
TECHNICAL PROFICIENCY & LANGUAGES
Microsoft Word PowerPoint Excel
Outlook English/Hindi/Urdu
ACADEMIC QUALIFICATION
Graduated from High School in 2012 from High Tech High School, NJ.
Pharmacy technician license 2016
Pursuing Parisian beauty academy, from Paul Mitchell partner school, graduated in, October 2018.
Contact this candidate